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Promega Maxwell
®
CSC 48 Instrument | TM623 | Revised 6/20
Maxwell
®
CSC 48 Premier Service Agreement
Cat.# SA1452
The Premier Service Agreement includes all parts, labor and shipping to and from our depot
repair location as well as your choice of a loaner instrument within 1 business day (where
available) or on-site service visit by a factory-trained service technician within 2 business days
(where available). Additionally, it includes one annual Preventive Maintenance (PM) visit per year,
which can be performed by returning the instrument to an authorized service center or by an
on-site visit by a service technician. Additional PM visits are available separately.
Maxwell
®
CSC 48 Preventive Maintenance
Cat.# SA1456
To keep the system operation at peak performance, Promega recommends that Maxwell
®
CSC 48 instruments receive a Preventive Maintenance check after 12 months of use. During this
procedure, our qualified service personnel test the instrument, check parts for wear and replace
them as needed. Additionally, the system is aligned and functionality is verified. Documentation
for your files is provided. The preventive maintenance service is performed by returning the
instrument to an authorized service center.
Maxwell
®
CSC 48 Installation Qualification and Operational Qualification
Cat.# SA1457, SA1458, SA1459
The Installation Qualification service product includes a series of formal instrument checks,
delivers written documentation of instrument functionality, and demonstrates that everything
ordered with the instrument is supplied and installed at the customer’s laboratory. This service
product must be delivered by a Promega representative who is certified to perform the
Installation Qualification. The service product involves a site visit to perform:
• Installation by qualified Promega personnel
• Inspection of shipping containers, instrument and accessories
• Comparison of items received vs. items on purchase order
• Inspection of laboratory conditions
• Review of all hazards and precautions with users
• Confirmation/installation of correct firmware version
• Testing of instrument run
• Recording and documenting installation and actions
Содержание AS8000
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