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92 Section 9: Troubleshooting
Digital Label and Decal Press 2 UserÕs Manual
Areas of my prints are “scrambled” or look like bar codes.
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This signifies a data transmission error. This could be caused by a faulty or
substandard printer cable or parallel port. Try switching to a different, higher
quality parallel cable. For best results, use a shielded, bi-directional I-EEE 1284
parallel cable no longer than 6 feet in length.
The ribbon sensor needs adjustment.
Symptoms: My full-color output is printing completely off-color on all or part of the sheet,
and/or the error message ÒThe printer did not detect the proper ribbon
panelsÉÓ displays.
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Check that the Ribbon Type option in the printer driver is set according to the
ribbon currently installed (see Section 4-B and Section 6-D). If it is, and the
error persists, your printerÕs ribbon sensor is most likely in need of adjustment.
Refer to the following steps to adjust the unitÕs ribbon sensor.
1. Open the Top Cover.
2. Manually wind the ribbon forward until the beginning of the ribbonÕs
YELLOW panel touches the ribbon take-up core (the core with the used
ribbon on it). This will properly position the yellow panel over the unitÕs
ribbon sensor.
3. Close the Top Cover and verify that the printer is properly connected to
your computer.
4. Go to the printer driver setup window (see Section 6-D) and click on the
Calibrate button. The Printer Ribbon Sensor Calibration window appears.
5. Click on the Send button of the Ribbon Calibrate box to download the
ribbon sensor calibration sequence. While the ribbon sensor is recalibrating,
both the On-Line and Cancel LED lights of the Printer controls will flash
simultaneously. When calibration is complete, both lights will remain solid.
You can now resend your print job.
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