Polycom Web
Office Release Notes Version 7.0.1
36
5.
Define the following parameters:
6.
Click
Next
.
The
Welcome Message
dialog box opens.
Table 4: IVR - Global Parameters
Option
Description
IVR Service Name
Enter the name of the IVR Message Service.
Language for IVR
Select the language in which the Audio Messages and prompts will
be heard. The languages are defined in the
IVR Properties dialog
box. For more details, refer to the
MGC Manager User’s Guide,
Volume II, Chapter 2.
External Server
Authentication
Select
Always
. The MCU must work with an external database
application to validate a participant’s rights in the conference. The
external database contains a list of participants (users), with their
assigned parameters. The password entered by the participant is
compared against the database. If the system finds a match, the
participant is validated.
Number of User
Input Retries
Enter the number of times the participant is able to respond to
each menu prompt before the participant is disconnected from the
MCU or waits for the operator’s assistance.
Timeout for User
Input
Enter the duration, in seconds, that the system waits for input from
the participant before it is considered as an input error.
DTMF Delimiter
The interaction between the caller and the system is done via
touch-tone signals (DTMF codes). Enter the key that will be used
to indicate a DTMF command sent by the participant or the
conference chairperson. Possible keys are the pound key (#) or
star (*).
