Parker Compumotor ZETA6104, Руководство по установке

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Chapter 2. Troubleshooting
3 7
Problem/Remedy Table (continued)
Problem Remedy (based on the possible causes)
Garbled Characters ¥ Verify setup: 9600 baud (range is 19200-1200Ñsee AutoBaud, page 4),
8 data bits, 1 stop bit, no parity; RS-232: Full duplex; RS-485: Half duplex
(change internal jumper JU6 to position 1).
¥ RS-485: Transmission line not properly terminated. See page 5 for internal DIP
switch and jumper settings. See page 8 for connections and calculating
termination resistors (if not using the internal resistors via internal DIP switches).
¥ Faulty wiring. See instructions on page 8. RS-485: verify internal DIP switch and
jumper settings on page 5. Also check for shorts or opens.
Double Characters ¥ Your terminal emulator is set to half-duplex; set it to full-duplex.
Product Return Procedure
Step 1
Obtain the serial number and the model number of the defective unit, and secure a purchase order number to
cover repair costs in the event the unit is determined by the manufacturers to be out of warranty.
Step 2
Before you return the unit, have someone from your organization with a technical understanding of the
ZETA6104 system and its application include answers to the following questions:
¥ What is the extent of the failure/reason for return?
¥ How long did it operate?
¥ Did any other items fail at the same time?
¥ What was happening when the unit failed (e.g., installing the unit, cycling power, starting other
equipment, etc.)?
¥ How was the product configured (in detail)?
¥ Which, if any, cables were modified and how?
¥ With what equipment is the unit interfaced?
¥ What was the application?
¥ What was the system environment (temperature, enclosure, spacing, contaminants, etc.)?
¥ What upgrades, if any, are required (hardware, software, user guide)?
Step 3
Call for return authorization. Refer to the Technical Assistance phone numbers provided on the inside
front cover of this document. The support personnel will also provide shipping guidelines.
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