Chapter 2. Troubleshooting
2 9
Common Problems & Solutions
N O T E
Some software-related causes are provided because it is sometimes
difficult to identify a problem as either hardware or software related.
Problem
Cause
Solution
Communication errors.
1. Communication program looking for
card at wrong address.
2. Address conflict.
3. AT6n50 card not properly seated.
1. Select correct address for communication program.
2. See
Address Selection
section below.
3. Seat board properly in slot. Apply pressure directly over area with
gold card edge fingers.
Computer will not boot
with AT6n50 installed.
1. Interrupt conflict.
2. See problem:
Communication Errors.
1.a. Turn interrupt DIP switches OFF.
1.b. See
Interrupt Selection
section below.
Direction is reversed.
(stable servo response)
1. Command output (CMD) connections
and feedback device connections or
mounting are reversed.
1. Switch CMD- with the CMD+ connection to the drive (if your drive
does not accept differential outputs this will not work). You will also have
to change the feedback device wiring or mounting so that it counts in
same direction as the commanded direction.
Direction is reversed.
(unstable servo response)
1. Not tuned properly.
2. Phase of encoder reversed or
mounting of ANI input is such that it
counts in the opposite direction as the
commanded direction.
1. Refer to the tuning instructions in the
Servo Tuner User Guide
or in
Appendix A.
2. If encoder feedback, swap the A+ and A- connections to the AT6n50.
If ANI feedback, change the mounting so that the counting direction is
reversed.
Distance, velocity, and
accel are incorrect as
programmed.
1. Incorrect encoder resolution setting.
1. Match the
ERES
command setting (default
ERES
setting is 4,000
counts/rev) to match the post-quadrature resolution of the encoder.
ERES
values for Compumotor encoders:
E Series:
ERES4000
SM Series Servo Motors:
SMxxxxD-xxxx:
ERES2000
SMxxxxE-xxxx:
ERES4000
OEM Series motors (servo):
OEM2300E05A-MO:
ERES2000
OEM2303E05A-MO:
ERES2000
OEM3400E05A-MO:
ERES2000
OEM3401E10A-MO:
ERES2000
OEM2300E05A-MO:
ERES4000
OEM2303E10A-MO:
ERES4000
OEM3400E10A-MO:
ERES4000
OEM3401E10A-MO:
ERES4000
OEM2300E20A-MO:
ERES8000
OEM2303E20A-MO:
ERES8000
OEM3400E20A-MO:
ERES8000
OEM3401E20A-MO:
ERES8000
Encoder counts missing.
1. Improper wiring.
2. Encoder slipping.
3. Encoder too hot.
4. Electrical noise.
5. Encoder frequency too high.
1. Check wiring.
2. Check and tighten encoder coupling.
3. Reduce encoder temperature with heatsink, thermal insulator, etc.
4a. Shield wiring.
4b. Use encoder with differential outputs.
5. Peak encoder frequency must be below 1.6MHz post-quadrature.
Peak frequency must account for velocity ripple.
Erratic operation.
1. Electrical Noise and/or improper
shielding.
2. Improper wiring.
1.a. Reduce electrical noise or move AT6n50 AUX board away from
noise source.
1.b.. Refer to the Electrical Noise portion of the Technical Reference
section in the Compumotor catalog.
2. Check wiring for opens, shorts, & mis-wired connections.
LEDs
See
Diagnostic LEDs
above (page 28)
Motion does not occur.
1. Check LEDs.
2. End-of-travel limits are active.
3. ENBL (enable) input not grounded.
4. Drive fault detected.
5. Improper wiring.
6. Load is jammed.
7. No torque from motor.
8. Max. allowable position error (
SMPER
value) exceeded.
1. See
Diagnostic LEDs
above.
2.a. Hardware limit switches: Move load off of limits or disable limits by
sending the
LH¯
command to the appropriate axis.
2.b. Software limits: Set
LSPOS
to a value greater than
LSNEG
.
3. Ground the ENBL connection.
4.a. Check status with
TASXF
command (see bit #4).
4.b. Verify correct drive fault level setting (
DRFLVL
command value).
5. Check command (CMD), shutdown (SHTNC or SHTNO),
drive fault (DFT), and end-of-travel limit connections.
6. Remove power and clear jam.
7. See problem:
Torque, loss of
.
8. Check status with
TASF
report (see bit #23), and issue the
DRIVE1
command to the affected axis.
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