1.1 WHAT THE VPS CAN AND CANNOT DO
18
Installation Manual
1.1
WHAT THE VPS CAN AND CANNOT DO
1.1.1
Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to
appropriate extensions, takes and stores messages, and notifies subscribers when messages
are left. Subscribers may send and transfer messages to other subscribers within the system.
The VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are
confidential; they are stored in a mailbox and retrieved only with the subscriber’s password.
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with
written messages. The messages come directly from the caller, in the caller’s own voice. To
further ensure accuracy, the system allows the sender to correct or change messages before
saving them. Messages can be erased or transferred by the recipient.
1.1.2
Basic Operations
Greeting Callers:
The VPS greets callers with a prerecorded message that includes directions for leaving and
editing messages. The VPS can list single-digit numbers for each available extension or
mailbox. Callers who know the extension of the person they wish to reach may dial the
extension number at any time. Callers with rotary phones are transferred to a preprogrammed
destination (which is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send
messages to an individual or to several mailboxes at once. The message sender can then
verify that the other subscriber has received the message.
Receiving Messages:
There are several different message notification methods that subscribers can use. They can
choose to be notified by message waiting lamp, beeper, or a call from the system to another
line. System programming determines whether a subscriber will be notified each time a
message is left. (Subscribers can choose to receive message notifications differently
depending on the time of day.) Mailbox parameters, which accommodate 5-100 messages,
determine the maximum length of messages. If the system is connected using DPT
Integration, subscribers can press a pre-assigned button to record conversations into their
own mailboxes or other subscribers’ mailboxes while talking on the phone. DPT Integration
also allows subscribers to screen messages as they are being left, or intercept them if
required.
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Страница 16: ...16 Installation Manual ...
Страница 17: ...Installation Manual 17 Section 1 VOICE PROCESSING SYSTEM OVERVIEW ...
Страница 41: ...Installation Manual 41 Section 2 INSTALLATION ...
Страница 62: ...2 8 TERMINAL CONNECTION 62 Installation Manual ...
Страница 63: ...Installation Manual 63 Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS ...
Страница 100: ...3 3 CONNECTING THE VPS WITH PANASONIC KX T SERIES PBXs 100 Installation Manual ...
Страница 101: ...Installation Manual 101 Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX T DIGITAL PBX ...
Страница 155: ...Installation Manual 155 Section 5 CUSTOMIZING THE SYSTEM ...
Страница 190: ...5 6 TRAINING THE SUBSCRIBER 190 Installation Manual ...
Страница 191: ...Installation Manual 191 Section 6 FINAL SETUP ...
Страница 200: ...6 3 BACKING UP THE SYSTEM 200 Installation Manual ...
Страница 201: ...Installation Manual 201 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...
Страница 240: ...7 6 SPECIFICATIONS 240 Installation Manual ...
Страница 241: ...Installation Manual 241 Appendix A SYSTEM FEATURES ...
Страница 272: ...A1 SYSTEM FEATURES 272 Installation Manual ...
Страница 273: ...Installation Manual 273 Appendix B SYSTEM ADMINISTRATOR S GUIDE ...
Страница 359: ...Installation Manual 359 Appendix C SYSTEM MANAGER S GUIDE ...
Страница 386: ...C11 LISTENING TO SYSTEM MANAGER MESSAGES 386 Installation Manual ...
Страница 387: ...Installation Manual 387 Appendix D MESSAGE MANAGER S GUIDE ...
Страница 460: ...D9 LIST OF MODIFIABLE PROMPTS 460 Installation Manual ...
Страница 473: ...Installation Manual 473 Index ...