©2009 Overhead Door Corporation
Part Number 37027500123 02/26/2010 REV. 1
25
TROUBLESHOOTING GUIDE -
OPERATION
FOR HELP-1.800.929.3667 OR WWW.OVERHEADDOOR.COM
PROBLEM
WHAT TO DO
Opener does NOT run
from wall control.
• Check power source.
– Plug a lamp into outlet used for power head. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK.
– Check connections at power head terminals and at wall control.
• Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or
replace.
Opener runs, but door
does NOT move.
• Make sure carriage is engaged to carriage slide.
– Place carriage lever in lock position.
• Check to make sure chain/belt is not broken or OFF its track.
• Check FORCE ADJUSTMENT (See section
6
). Door opener will NOT run more than 30 seconds
each way if door does not move.
Opener works from wall
control, but NOT from
remote control.
• Confi rm vacation lock switch on wall control is OFF. (See section
3
).
• Program remote control code into receiver memory. (See section
7
).
• Replace remote control battery with good one. (See section
8
).
Remote control has less
than 25 feet operating
range or no operation.
• Relocate remote control inside car and or point remote control at garage door.
• Replace battery (See section
8
).
• Reposition door opener antenna.
• Red LED blinks while button is being pushed or LED does not come on - battery is low, replace
battery.
Door starts down, then
STOPS and goes back
up.
OR
Safe-T-Beam® System
malfunction.
• If a NEW installation, check Door Arm position (See section
2
).
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses (See section
3
).
• Check if Safe-T-Beam® Red LED is fl ashing.
• Check "CLOSE FORCE" adjustment (See section
6
).
• Check garage door for binding.
• If an operational problem exists, and opener will not run closed. The opener can be forced to
close as follows (See section
5
). Hold the wall control button down until door is completely
closed.
• Disconnect the Safe-T-Beam® System from the opener and contact an authorized Overhead
Door Dealer or contact Overhead Door Corporation at 1.800.929.3667.
Door starts down, then
STOPS before it’s closed.
OR
Door will only open.
• Check CONTACT REVERSE (See section
6
).
• Check garage door for binding.
• Wires shorted. Staples can cut insulation and short wires. Repair or replace.
• Check "CLOSE FORCE" adjustment (See section
6
).
Door starts up, but
STOPS before it’s
completely open.
• Be sure door, opener, and springs are in good repair, properly lubricated and balanced (See
maintenance section).
• Check "OPEN" limit setting (See section
6
).
• Check "OPEN FORCE" adjustment (See section
6
).
•
CAUTION
WARNING:
If you suspect a problem with the garage door hardware or springs, contact an
authorized Overhead Door Dealer or a trained door system technician, or contact Overhead
Door Corporation at 1.800.929.3667.
Door will only run
closed.
• Check door balance, condition, and door spring.
• Check "OPEN FORCE" adjustment (See section
6
).
•
CAUTION
WARNING:
If you suspect a problem with the garage door hardware or springs, contact an
authorized Overhead Door Dealer or a trained door system technician, or contact Overhead
Door Corporation at 1.800.929.3667.
Door opener starts for
no reason.
• Was a remote control lost or stolen? Erase all remote control codes from receiver memory and
reprogram (See section
7
).
• Button stuck on wall control or remote.
• Check CLOSE limit switch setting (See section
6
).
• Wires shorted. Staples can cut insulation and short wires. Repair or replace.
Noisy operation.
• Be sure all fasteners are tight.
• Be sure door and opener is in good repair, properly lubricated and balanced (See maintenance
section ).
