OHD Quantifit2, Руководство пользователя

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Chapter 22 | Terms & Conditions |
22
Terms & Conditions
Standard Terms and Conditions
Claims
Our routine method of shipment is via
common carrier, FOB origin. Upon
delivery, if physical damage is found,
retain all packing materials in their
original condition and contact the
carrier immediately to file a claim.
If the instrument is delivered in good
physical condition but does not
operate within specifications, or if
there are any other problems not
caused by shipping damage, please
contact OHD or your local sales
representative.
Standard Terms and Conditions
Refunds & Credits Please note that
only serialized products (products
labeled with a distinct serial number)
and accessories are eligible for partial
refund and/or credit. Non-serialized
parts and accessory items (cables,
carrying cases, auxiliary modules, etc.)
are not eligible for return or refund. In
order to receive a partial refund/credit
of a product purchase price on a
serialized product, the product must
not have been damaged by the
customer or by the common carrier
chosen by the customer to return the
goods, and the product must be
returned complete (meaning all
manuals, cables, accessories, etc.)
within 90 days of original purchase
and in “as new” and resellable
condition. The Return Procedure must
be followed to assure prompt
refund/credit.
Restocking Charges Only products
returned within 90 days from the date
of original purchase are eligible for
refund/credit. Products returned
within 30 days of original purchase are
subject to a minimum restocking fee
of 15%. Products returned in excess of
30 days after purchase, but prior to 90
days, are subject to a minimum
restocking fee of 20%. Additional
charges for damage and/or missing
parts and accessories will be applied
to all returns. Products not returned
within 90 days of purchase, or
products which are not in “as new”
and resellable condition, are not
eligible for credit return and will be
returned to the customer.
Return Procedure Every product
returned for refund/credit must be
accompanied by a Return Material
Authorization (RMA) number, to be
obtained from our Order Processing
Department. All items being returned
must be sent freight prepaid to our
factory location.
Certification This instrument was
thoroughly tested and inspected and
found to meet OHD manufacturing
specifications when it was shipped
from the factory. Calibration
measurements are traceable to the
National Institute of Standards and
Technology (NIST). Devices for which
there are no NIST calibration
standards are measured against in-
house performance standards using
accepted test procedures.
Warranty and Product Support
The Quantifit is warranted by OHD
against defects in materials and
workmanship for two full years from
the date of original purchase. During
the warranty period, we will repair or,
at our option, replace at no charge a
product that proves to be defective,
provided you return the product,
shipping prepaid, to OHD. This
warranty does not apply if the product
has been damaged by accident or
misuse or as the result of service or
modification by other than OHD. IN
NO EVENT SHALL OHD BE LIABLE FOR
CONSEQUENTIAL DAMAGES.
Only serialized products and their
accessory items (those items bearing a
distinct serial number tag) are covered
under this two-year warranty.
PHYSICAL DAMAGE CAUSED BY
MISUSE OR PHYSICAL ABUSE IS NOT
COVERED UNDER THE WARRANTY.
Items such as cables and non-
serialized modules are not covered
under this warranty.
This warranty gives you specific legal
rights, and you may also have other
rights which vary from state to state,
province to province, or country to
country. This warranty is limited to
repairing the instrument to OHD
specifications. When an instrument is
returned to OHD, for service, repair, or
calibration, we recommend using United
Parcel Service, Federal Express, or Air
Parcel Post. We also recommend that
you insure your shipment for its actual
replacement cost. OHD will not be
responsible for lost shipments or
instruments that are received in
damaged condition due to improper
packaging or handling. All warranty claim
shipments must be made on a freight
prepaid basis. Also, in order to expedite
your claim, please include a properly
completed copy of the Service Return
Form. Recalibration of instruments, which
have a recommended annual calibration
frequency, is not covered under the
warranty.
Use the original carton and packaging
material for shipment. If they are not
available, we recommend the following
guide for repackaging:
·
Use a double–walled carton of
sufficient strength for the weight
being shipped.
·
Use heavy paper or cardboard to
protect all instrument surfaces. Use
nonabrasive material around all
projecting parts.
·
Use at least four inches of tightly
packed, industrial–approved shock–
absorbent material around the
instrument.
Warranty Disclaimer Should you elect to
have your instrument serviced and/or
calibrated by someone other than OHD,
please be advised that the original
warranty covering your product becomes
void when the tamper-resistant Quality
Seal is removed or broken without
proper factory authorization. We strongly
recommend, therefore, that you send
your instrument to OHD for factory
service and calibration, especially during
the original warranty period. In all cases,
breaking the tamper-resistant Quality
Seal should be avoided, as this seal is the
key to your original instrument warranty.
In the event that the seal must be broken
to gain internal access to the instrument
(e.g., in the case of a customer-installed
firmware upgrade), (continued)