iOS / Android App
Problem
Check
Result
Fix
App does not
open/start
correctly.
WiFi not
connected to
controller WiFi
access point
App cannot find
signal
Close App,
connect to
Controller WiFi
access point and
re start App
Controller is
not powered
App cannot
find controller
Close App,
power on
Controller,
connect
mobile device
to Controller
WiFi access
point and
restart App.
Controller has
timed out.
App cannot
find controller
Close App,
power on
Controller,
connect
mobile device
to Controller
WiFi access
point and
restart App.
WiFi has lost
connection
App is un-
responsive
Reconnect to
WiFi Controller
access point.
Device has
crashed
Device un-
responsive
Restart device
and restart
WiFi/App load
procedure.
For further inquiries, please contact your local OceanLED representative.
Troubleshooting
35
2 0 1 9 I N S TA L L & O P E R AT I O N M A N U A L
CONTROLLER
KITS
