Troubleshooting
117
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If Internet security software is running on your computer, disable it and see whether the error
message still occurs. Some firewall software may block access to the home page.
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If DHCP is enabled on your device, make sure DHCP is enabled on your computer. (See
DHCP
.)
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Check your Web browser settings:
1. Open the Control Panel in Windows.
2. Double-click
Internet Options
.
3. From the
Security
tab, restore the default settings.
4. From the
Connections
tab, select
Never dial a connection
.
5. From the
Advanced
tab, restore the default settings.
6. Close and reopen your Web browser.
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Disconnect your device from your computer (if you’re using the micro-USB cable). Remove the
battery from your device. Reinsert the battery.
If, after checking all of the above, you still cannot display the home page, consider resetting the
software to default settings. (See
Reset the Gateway to Factory Default Settings
.)
Cannot Connect to the Mobile Broadband Network
If this message is displayed, go through the following steps.
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Make sure your computer is connected to your device (through Wi-Fi or with an Ethernet cable).
(See
Connect to Your Gateway’s Network
.)
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Make sure you’re in a network coverage area.
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Check the
Network Mode
setting (See
Set the Network Mode
). For example, if it’s set to
LTE Only
, you won’t be able to connect if you don’t have LTE coverage.
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If you’re roaming on 3G, make sure that roaming is enabled. (See
Set the Roaming Mode
.) (Roaming is not supported on LTE.)
Note:
Roaming charges may apply.
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If you’re roaming internationally, make sure that
Any Network
is selected. (See
Set the
Roaming Mode
.)
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Try the tips in
Improving Signal Strength
.
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Check with Sprint — a network or account problem may be preventing your device from
obtaining service.
