NEC Express5800/R310e-E4, Руководство по обслуживанию

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Contents
Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
4
4.4.3
Procedure in ft server utility ..................................................................................................... 36
4.5
Updating the BIOS ............................................................................................................................... 37
4.5.1
Available status ....................................................................................................................... 37
4.5.2
Procedure in NEC ESMPRO Manager .................................................................................... 38
4.5.3
Procedure in the ft server utility ............................................................................................... 41
4.6
Updating the BMC Firmware ................................................................................................................ 43
4.6.1
Available status ....................................................................................................................... 43
4.6.2
Procedure in the ft server utility ............................................................................................... 44
4.7
Setting the System Operation .............................................................................................................. 45
4.7.1
Procedure in the ft server utility ............................................................................................... 46
5.
Checking the Duplex State of Modules ........................................................................................................... 47
5.1
Confirming the Startup and Stop of PCI Modules ................................................................................ 47
5.2
Confirming the Startup and Stop of CPU Modules ............................................................................... 51
6.
Error Messages .............................................................................................................................................. 53
6.1
Error Indication by LED ........................................................................................................................ 54
6.2
POST Error Message ........................................................................................................................... 61
6.3
List of Windows Event Logs ................................................................................................................. 68
6.4
Error Message on Windows Server ..................................................................................................... 77
7.
Collecting Failure Information ......................................................................................................................... 78
7.1
Collecting Failure Information Occurred on Server .............................................................................. 78
7.2
Collecting Event Logs .......................................................................................................................... 79
7.2.1
Windows Server 2016 ............................................................................................................. 79
7.2.2
Windows Server 2012 R2 ........................................................................................................ 80
7.2.3
Windows Server 2008 R2 ........................................................................................................ 82
7.3
Collecting Configuration Information .................................................................................................... 83
7.3.1
Windows Server 2016 ............................................................................................................. 83
7.3.2
Windows Server 2012 R2 ........................................................................................................ 84
7.3.3
Windows Server 2008 R2 ........................................................................................................ 84
7.4
Collecting User-Mode Process Dump .................................................................................................. 85
7.5
Collecting Memory Dump ..................................................................................................................... 85
8.
Troubleshooting .............................................................................................................................................. 87
8.1
Problem of Powering on ....................................................................................................................... 88
8.2
Problem of EXPRESSBUILDER .......................................................................................................... 89
8.3
Problem of Installing OS ...................................................................................................................... 90
8.4
Problem of Starting OS ........................................................................................................................ 92
8.5
Problem of Windows STOP Error......................................................................................................... 95
8.6
Problem of Internal Devices and Other Hardware ................................................................................ 95
8.7
Problem of OS Operation ..................................................................................................................... 97
8.8
Problem of EXPRESSBUILDER on Windows .................................................................................... 100
8.9
Problem of Bundled Software ............................................................................................................ 101
8.10
Problem of Optical Disk Drive and Flash FDD ................................................................................. 106
8.11
Event Logs ...................................................................................................................................... 107
9.
Windows System Recovery .......................................................................................................................... 113
9.1
Recovery of Windows Server 2016 .................................................................................................... 113
9.2
Recovery of Windows Server 2012 R2 .............................................................................................. 113
9.3
Recovery of Windows Server 2008 R2 .............................................................................................. 113
10.
Resetting and Clearing the Server ............................................................................................................. 114
10.1
Software Reset ................................................................................................................................ 114
10.2
Forced Shutdown ............................................................................................................................ 114
10.3
Clearing BIOS Settings (CMOS Memory) ........................................................................................ 115
11.
System Diagnostics .................................................................................................................................... 119
11.1
Tests ................................................................................................................................................ 119
11.2
Usage of System Diagnostics .......................................................................................................... 119
12.
Offline Tools ................................................................................................................................................ 122
12.1
Starting Offline Tools ....................................................................................................................... 122
12.2
Features of Offline Tools .................................................................................................................. 123