8. Troubleshooting
Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
102
Chapter 1 Maintenance
Tips
If the status is "
Empty
", the module is not mounted. Sensor monitoring is not
conducted.
If disks are mounted on CPU/IO modules, the status of both modules is "
Simplex
"
while the disks are mirrored. Temperature or voltage error occurring during disk
mirroring will result in the system to shut down.
The alerts
The detail information of alert is displayed as "Unknown" depending on the alert.
The ft server utility
If the tree is not be displayed correctly when you open the ft server utility immediately after the
startup, wait for a while, and then start the ft server utility again.
Module status is shown "Fault".
PCI modules (IO modules) and modules under the SCSI enclosure affect each other.
For example, when the "Status" item of a module changes to "fault", it may be caused by other
module error. Check the status of the other modules referring to alert message.
Various logs cannot be referred in ESRAS Utility.
ESRAS Utility is not used with this server model.
The status of network port is displayed as an error.
If a network port is not used (not connected to cable), set it to "
Disable
" in
Network
Connections
from
Control Panel
. If the network ports to be disabled has dual LAN settings
(AFT function), remove the dual LAN settings before disable it.
Alert notification of monitored events
In SNMP alert, the message text length is limited to 511 bytes. If the message text exceeds 512
bytes is sent, you need to verify the full length message on Event Viewer of sender machine. To
display the message text exceeding 512 bytes on Alert Viewer, use TCP/IP In-Band.
Since the message text exceeds 511 bytes when CPU or PCI module is degraded, you need to
verify ESMFTPolicy event on the sender machine.
[?]
NEC ESMPRO Manager:
For details of NEC ESMPRO Manager, see “
NEC ESMPRO Manager Installation Guide
“ in
EXPRESSBUILDER or its help.
Supplementary explanation about Information of server state/constitution of NEC ESMPRO Manager
Status color after mounting a hard disk drive
When creating a new mirror, the status of
SCSI Enclosure
and
SCSI Slot
of
Information of
server state/constitution
will continue to change frequently after you mount a hard disk until
the mirror is completed. During this process, the status color turns to abnormal, but when the
mirror is created successfully, it will return normal.
CPU Information
The CPU information can be viewed by selecting
System
–
CPU
in the
Information of server
state/constitution
screen.
If you select
CPU Module
–
CPU
in the
ft System
tree, unknown or incorrect information
appears in some information items.
Change of hardware configuration
If Information of server state/constitution tree is not be displayed correctly when you dynamically
change the configuration of the CPU or PCI module (IO module), wait for at least five minutes,
and then open Information of server state/constitution again.
Display immediately after system startup
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