6 Troubleshooting
Viewing the System Log
The “System Log” page displays a list of events that have occurred on the storage system. Reviewing
this list can help you identify and resolve any problems that you might encounter.
To view event information:
1. In the navigation bar, click “Advanced”.
2. In the left pane, click “System Log”.
The “System Log” page displays the date and time of the event, the type of event (“I” for
Informational, “E” for error, “W” for warning, and “C” for critical), and a brief description of
the event.
3. If an event occurs while you’re viewing this list, click “Refresh” to update it.
Disconnecting from Shared Folders
If you need to reconfigure the disks in your storage system or shut it down for any reason, all users
should disconnect from the shared folders to ensure that the process proceeds smoothly. You might
also want to have users disconnect from the shared folders if you want to change their access rights,
since otherwise the change will not take effect until the user shuts down the computer.
The procedure for disconnecting from a shared folder varies, depending on the operating system
used by the user.
Troubleshooting the Storage System
This section provides general information about common problems that you might have with your
storage system and steps you can take to resolve them.
The System Status LED is yellow.
A critical error might have occurred. Restart the system. If the System Status LED remains yellow,
contact Technical Support.
The System Status LED turns yellow for the following conditions:
• Fan failure
• Power supply failure
• Hard disk failure
• Operating system boot failure
• System board failure
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