Masimo Root, Руководство оператора, Страница: 142 / 152

Root Chapter 13: Service and Maintenance
www.masimo.com 140 Masimo
Repair Policy
Masimo or an authorized Service Department must perform warranty repair and service. Do
not use malfunctioning equipment. Have the device repaired.
Clean contaminated and/or dirty equipment before returning, following the cleaning
procedure described in Cleaning on page 135. Make sure the equipment is fully dry before
packing.
To return the device for service, see
Return Procedure
on page 140.
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in Cleaning on
page 135. Make sure the equipment is fully dry before packing. Call Masimo at
800-326-4890 and ask for Technical Support. Ask for an RMA number. Package the
equipment securely, in the original shipping container if possible, and enclose or include the
following information and items:
•
A letter describing in detail any difficulties experienced with the Root. Include the
RMA number in the letter.
•
Warranty information, a copy of the invoice or other applicable documentation
must be included.
•
Purchase order number to cover repair if the Root is not under warranty, or for
tracking purposes if it is.
•
Ship-to and bill-to information.
•
Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
•
A certificate stating the Root has been decontaminated for bloodborne pathogens.
•
Return the Root to the shipping address listed in Contacting Masimo on page 140.
Contacting Masimo
Masimo Corporation
40 Parker
Irvine, California 92618
Tel:+1 949 297 7000
Fax:+1 949 297 7001