Lucent Technologies MERLIN LEGEND Release 7.0, Руководство по системному программированию

Страница: 588 / 1082

MERLIN LEGEND Communications System Release 7.0
System Programming
555-670-111
Issue 1
April 1999
Programming Procedures
3-386 QCC Optional Features
3
■
Calls programmed to return to the QCC queue (returning from directing,
camped-on, held calls, and operator parked calls)
■
Group Coverage calls
■
Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).
NOTES:
■
If you want a QCC operator position to operate as a message center
(receiving returning parked and directed calls, Group Coverage calls,
and calls to unassigned DID numbers), program the Message Center
option before you assign the operator to receive call types.
■
This procedure does not include use of the menu options Follow/Frwd or
QCC Ext. These two options are used to assign queue priorities and are
not associated with individual QCC operators. See
‘‘Call Type Queue
Priority Level’’ on page 3-391 .
■
This procedure does not include programming the operator position to
receive calls on individual lines or trunks.
■
Programming an operator position to receive DID calls to invalid
destinations does not cause the calls to ring into the QCC queue unless
you program such calls to be sent to a backup extension. When no
operator is assigned to receive the call types, the call does not ring into
the QCC queue, and the caller hears an error tone.
■
If a trunk assigned to ring into the QCC queue is to be assigned shared
remote access, assign that trunk remote access before performing this
procedure. See
‘‘Remote Access Features’’ on page 3-517 .
Summary: QCC Operator to Receive Call Types 3
Programmable by System Manager
Mode Hybrid/PBX
Idle Condition Not required
Planning Form 6a, Optional Operator Features
Factory Setting QCC operator receives the following calls:
Dial 0
Unassigned DID
Listed Directory Number
Returning