
MERLIN LEGEND Communications System Release 7.0
System Programming
555-670-111
Issue 1
April 1999
Programming Procedures
3-491
System Features
3
Console Display/Instructions
Additional Information
PC
5.
Save your entry.
Press
Enter.
SMDR Talk Time
3
In Release 4.2 and later systems, the Talk field was added to the SMDR call
record. The Talk field is designed for the MERLIN LEGEND Reporter application
that is used to capture detailed information on incoming and outgoing voice and
data calls with a special emphasis on calling groups. The Talk field contains the
talk-time duration—the amount of time (59:59 maximum) that a calling group
agent spends on an incoming call, including any actions that the agent takes while
handling the call.
If your system includes a MERLIN LEGEND Reporter, the Talk Time option must
be enabled. All other configurations must have the Talk Time option disabled.
Summary: SMDR Talk Time
3
Programmable by
System Manager
Mode
All
Idle Condition
Not required
Planning Form
8a, System Features
Factory Setting
Disabled
Valid Entries
Enable, Disable
Inspect
No
Copy Option
No
Console Procedure
Options
→
SMDR
→
Talk
Time
→
Enable
or
Disable
→
Enter
→
Exit
→
Exit
PC Procedure
→
→
→
or
→
→
→
Содержание MERLIN LEGEND Release 7.0
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