![Livescribe Smartpen Скачать руководство пользователя страница 144](http://html1.mh-extra.com/html/livescribe/smartpen/smartpen_user-manual_1930527144.webp)
Livescribe™ Smartpen User Guide
135
Returning Livescribe Products
Windows:
1.
In Livescribe™ Desktop, go to
Help
>
Save Customer Service Data
.
2.
Save the data to your computer so you can send it to Customer Service if requested.
Mac OS X:
1.
Hold the keyboard control key down and in Livescribe™ Desktop, go to
Tools
>
Customer
Support > Debug Logs
.
2.
Save the data to your computer so you can send it to Customer Service if requested.
Returning Livescribe Products
If you need to return the Livescribe smartpen or other Livescribe product, follow the instructions below.
Items Purchased Directly from Livescribe
Items purchased directly from Livescribe will have the following return timeframe to qualify for a refund.
Items returned after this timeframe will not be accepted or credited:
•
Hardware: 30 days.
•
Accessories: 30 days
Livescribe will refund the full amount paid minus shipping on any item(s) returned within the allowable
time. The customer must contact Customer Service for a Returned Material Authorization (RMA)
number and is responsible for the original shipping and the return shipping fees.
A returned item must be returned in like-new condition with all the original components and packaging.
Credits are issued once the item(s) have been received and verified.
Items Purchased from a Third Party
If you discover what you believe is a software or product defect for any third-party item, please contact
the manufacturer of such third-party item directly for information regarding that manufacturer's
warranty. Products sold through the Livescribe website that do not bear the Livescribe brand name are
serviced and supported exclusively by their manufacturers in accordance with the terms and