Linksys Voice System Administration Guide
112
Writing an Auto Attendant Script
Configuring the LVS Auto-Attendant
Action Instruction
The actions include:
•
goto
—The Auto Attendant proceeds to the next dialog in the script. All dialogs are
identified by the attribute “id”. The value in the id attribute must be unique. Otherwise,
the Auto Attendant selects the last valid dialog as the transfer target dialog.
EXAMPLE:
<goto link= “dir_dlg”>
•
xfer
—The Auto Attendant blind transfers the caller to the target.
EXAMPLE:
<xfer name= “Technical Support” target= “5000”/>
The name attribute is optional. The target attribute must be a valid target phone
number.
•
exit
—When this action is reached, the Auto Attendant is stopped, and the call ends.
EXAMPLE:
</exit>
NOTE:
In one dialog, only one action can be defin0ed. After the
xfer
or
exit
action is
performed, the Auto Attendant ends automatically.
Noinput Instruction
The <noinput> dialog can only be used in the menu dialog and is optional. When it is specified,
Auto Attendant executes the audio and action instructions if the user does not input any digits
with the value of the <timeout> parameter, in seconds.
If the
repeat
attribute is set to
T
, the Auto Attendant plays the menu prompt after playing the
prompt specified in the <noinput> dialog and ignores the action instruction. If the value is
F
,
the Auto Attendant executes the
action
instruction. The default value of the
repeat
attribute is
F
.
Either the
audio
or the
action
instruction can be empty. If both are empty, the Auto Attendant
does nothing and waits for user input.
TIP:
Generally, enter an audio instruction as the first
element in the script. In a <form> dialog, if <audio>
dialog is not been defined, the Auto Attendant does
not play a prompt. If it is defined, the Auto Attendant
first plays the specified prompt, then executes the
action instruction that is described in the next
section.
