Action
Yes
No
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage:
Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Did the toner fog or background shading disappear from the prints?
The problem is solved. Go to step 2.
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the prints?
The problem is solved. Contact
customer
support
.
Toner rubs off
Leading edge
Trailing edge
ABC
DEF
Action
Yes
No
Step 1
From the Paper menu on the printer control panel, check the paper type,
texture, and weight.
Do the paper type, texture, and weight match the paper loaded in the
tray?
Go to step 2.
Specify the paper type,
texture, and weight
from the tray settings
to match the paper
loaded in the tray.
Step 2
Resend the print job.
Does the toner still rub off?
Contact
customer
support
.
The problem is solved.
Troubleshooting
227