•
If the missing icon represents a profile, and the profile does not appear in the held jobs menu on the printer, then
make sure device groups are set up correctly and all policies are updated:
1
Make sure the solution has been properly deployed to a device group containing the printer.
For more information, see “Deploying solutions to a device group” on page 100.
2
Perform a policy update. For more information, see “Updating policies for device groups” on page 105.
•
For e
‑
Task 2+ and e
‑
Task 3 printers, make sure the missing icon is enabled in the printer settings:
1
Type the printer IP address or host name in the address field of your Web browser.
Note:
If you do not know the IP address or host name of the printer, then you can:
–
View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
–
Print a network setup page or menu settings page and locate the information in the TCP/IP section.
2
Click
Settings
>
General Settings
>
Home screen customization
.
3
Select the item that corresponds to the missing icon, and then click
Submit
.
•
Make sure the printer Access Controls are not preventing policy updates from working correctly:
1
Type the printer IP address or host name in the address field of your Web browser.
Note:
If you do not know the IP address or host name of the printer, then you can do the following:
–
View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
–
Print a network setup page or menu settings page and locate the information in the TCP/IP section.
2
Click
Settings
>
Security
>
Security Setup
>
Access Controls
.
3
Click
Management
, and then select
No Security
from the Remote Management drop
‑
down menu.
4
Click
Function Access
, and then select
No Security
from the Create Profiles drop
‑
down menu.
5
Click
Submit
.
6
In LMC, perform a policy update. For more information, see “Updating policies for device groups” on page
105.
•
If you are using custom icons, then use smaller files.
•
Make sure your printer has the latest firmware updates. For more information, contact Lexmark Professional
Services.
Policy updates failed for a printer
If access controls on an e
‑
Task 2+ or e
‑
Task 3 printer that is not supported by the system are secured, then the printer
remains marked “Out of Policy” after a policy update, and the system log contains the message
Policy not
deployed to
xxx.xxx.xxx.xxx
.
1
If the printer uses basic security template with a password or PIN, then configure the device security service for the
printer. For more information, see “Configuring device security” on page 67.
2
Make sure the printer access controls are not preventing policy updates from working correctly
a
Type the printer IP address or host name in the address field of your Web browser.
Note:
If you do not know the IP address or host name of the printer, then you can:
Troubleshooting
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