If the time is not synchronized, then do the following:
1
Uninstall all components.
2
Synchronize the time on all computers using an NTP server.
3
Reinstall all components.
Kerberos authentication is not working
Make sure the date and time are correct and synchronized on the printer, Lexmark Intelligent Capture server, and KDC
sever.
To log Kerberos debug messages from the Java Virtual Machine on each server, add the line
‑
Dsun.security.krb5.debug=true
to the Windows registry key HKEY_LOCAL_MACHINE\SOFTWARE\Apache
Software Foundation\Procrun 2.0\Tomcat7\Parameters\Java\Options.
For 64-bit Windows operating systems such as Windows Server 2008 R2 x64, the registry path is
HYKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun
2.0\Tomcat7\Parameters\Java\Options.
Note:
Do not delete the existing contents of the registry key.
Warning—Potential Damage:
Incorrectly editing the Windows registry may damage your Windows installation and
result in an unusable system. Make sure you understand how to make the required changes. We recommend
backing up the registry before making any changes.
Debug messages are logged in the file tomcat7-stdout.
yyyy-mm-dd
.log in the \Lexmark\Solutions\tomcat\logs\ folder
where the Lexmark Intelligent Capture server is installed.
An expected icon does not appear on the home screen after solution deployment
Try one or more of the following:
•
From the printer control panel, refresh the home screen by moving to another screen and then returning to the
home screen.
•
If the home screen has multiple pages available, then make sure the icon does not appear on other pages.
•
If the missing icon represents a profile, and the profile is available in the held jobs menu on the printer, then make
sure the home screen has been customized appropriately:
1
Click the
Device Groups
tab.
2
Select a device group from the Device Groups list.
3
Select
Home Screen
from the Tasks list.
4
Click the device class tab that matches the device class of the printer.
For more information about device classes, see “Supported printers” on page 13.
5
Select the
Use this home screen as part of the device group's policy
check box.
6
Make sure a layout other than Default is selected, and that the profile has been assigned to a button.
For more information about customizing the home screen, see “Customizing the home screen for a device
group” on page 100.
Troubleshooting
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