Chapter 8. Getting information, help, and service
This chapter contains information about help, service, and technical assistance for products manufactured
by Lenovo and where to go for additional information about Lenovo and Lenovo products.
Information resources
You can use the information in this topic to access useful resources relating to your needs when using
the product.
Using the documentation
Information about your Lenovo system and installed software, if any, or optional devices is available in
the documentation that comes with the product. The documentation can include printed documents,
online documents, readme files, and help files. Most of the documentation for your storage product is on
the documentation DVD provided with your storage product. Refer to the troubleshooting information
for instructions on how to diagnose problems and do basic troubleshooting. The troubleshooting and
diagnostics information might tell you that you need additional or updated device drivers or other software.
Lenovo maintains pages on the World Wide Web where you can get the latest technical information and
download documentation or device drivers and updates. To access the Lenovo Support Web site, go to:
http://www.lenovo.com/support
For more information about your storage product documentation, see “Documentation” on page 2.
If you suspect a software problem, refer to the documentation, including readme files and online help, that
comes with the operating system or software program.
Lenovo Storage Web site
The Lenovo Storage Web site provides up-to-date information and services to help you buy, use, upgrade,
and maintain your storage product. You also can do the following by visiting the Lenovo Storage Web site at:
http://shop.lenovo.com/us/en/servers/network-storage/
• Shop for storage products as well as upgrades and accessories for your storage product.
• Purchase additional services and software.
• Purchase upgrades and extended hardware repair services.
• Access the Lenovo Limited Warranty (LLW).
• Access the online manuals for your products.
• Access troubleshooting and support information for your storage product model and other supported
products.
• Download the latest device drivers and software updates for your storage product model.
• Find the service and support phone numbers for your country or region.
• Find a Service Provider located near you.
Lenovo Support Web site
Technical support information is available on the Lenovo Support Web site at:
http://www.lenovo.com/support
This Web site is updated with the latest support information such as the following:
© Copyright Lenovo 2015
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