Parasol Installation Instructions
Troubleshooting
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution
Check that the cord tensioner is mounted correctly. See the instructions included with your Universal
Cord Tensioner Installation Kit.
For Bottom-Up/Top-Down and Day/Night shades: The lift cords in the headrail may have “overturned”.
Try the following:
■
If both rails are in the raised stacked position, at the top of the window, pull down the back cord of
the cord loop that operates the bottom rail.
■
With all other problems, pull down the front cord of the cord loop that operates the middle rail.
Make sure that the shade fabric is not caught between the installation bracket and the headrail.
Check that the headrail and installation brackets are level and aligned. Shim the installation brackets to
level the headrail, if necessary.
Check that cord loops are not pinched or tangled.
If hold-down brackets are used, make sure they have been released before operating the shade.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when fully raised.
Solution
Lower the shade completely to allow it to “self-correct” skewing. Pull the cord loop slowly to prevent the
shade from further skewing.
Check that the headrail and installation brackets are level and aligned. Shim the installation brackets to
level the headrail, if necessary.
For Bottom-Up/Top-Down shades: Both the middle rail and the bottom rail may skew if the cord loop is
pulled too quickly. Lower each rail completely to allow them to “self-correct”.
Adjust the bottom rail. “Level the Bottom Rail (If Necessary)”
Problem
The shade will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Shim the installation brackets to level the
headrail, if necessary.
Be sure the heads of the screws are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets.
See “Install the Shade”
Problem
The universal cord tensioner has climbed to the headrail.
Solution
Pull down on the spring to relieve tension and pull the universal cord tensioner to the bottom of the
cord loop. Properly mount the cord tensioner. See the instructions included with your Universal Cord
Tensioner Installation Kit.
Problem
The universal cord tensioner grabs onto the cord upon operation.
Solution
Check that the universal cord tensioner is mounted properly. Reinstall, if necessary. See the
instructions included with your Universal Cord Tensioner Installation Kit.
18-67IN-05 March 2017