Parasol Installation Instructions
Troubleshooting
If your shade is not operating correctly:
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First review the guide that came with your remote control or wireless wall switch.
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Next refer to the following troubleshooting procedures below for the specific solutions for your shade.
Problem
The shade will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation bracket.
Make sure that the shade fabric is not caught between the installation bracket and the headrail.
Check that the headrail is completely inserted into the installation brackets. See “ Install the Shade”
Problem
The shade is not responding to the remote or the wireless wall switch.
Solution
Battery power may be low in the battery wand or satellite battery pack. Replace the batteries.
Check that the battery wand, satellite battery pack, or DC power supply is securely connected to the
power cable and the cables are not pinched or caught in the headrail or installation brackets.
Reset the shade. See “Resetting a Window Covering to its Factory Defaults” in the Remote Control
Guide or the Wireless Wall Switch Guide for further information or see “Resetting the Shade”
See the Remote Control Guide or the Wireless Wall Switch Guide for operation or programming
troubleshooting solutions.
Problem
The shade is operating slowly or does not raise or lower completely.
Solution
The batteries may be low in the wand or satellite battery pack. Replace the batteries.
Check that the battery wand, satellite battery pack, or DC power supply is securely connected to the
power cable and the cables are not pinched or caught in the headrail or installation brackets.
Check that the fabric stacks up evenly into the headrail. If not, see “Level the Bottom Rail (If
Necessary)”
Reset the stop positions. See “Resetting a Window Covering to its Factory Defaults” in the Remote
Control Guide or the Wireless Wall Switch Guide for further information.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when fully raised.
Solution
Lower the shade completely to allow it to “self-correct” skewing.
Check that the headrail and installation brackets are level and aligned. Shim the installation brackets
to level the headrail, if necessary.
Adjust the bottom rail. See “Level the Bottom Rail (If Necessary)”
18-67IN-23 March 2017