Get Started
4
Activate Your Device
Find out information about activating your device.
Create Your Account and Pick Your Plan
Program Your Device
Create Your Account and Pick Your Plan
From your computer, visit
virginmobileusa.com
and click on
Activate
.
1.
Choose an activation option and click
Next
. Then enter your zip code and click
Next
.
2.
When prompted, enter the serial number (MEID DEC) printed on the sticker located on
3.
the back of your device in the battery compartment and click
Next
.
Follow the remaining instructions to choose your plan and select a payment method.
4.
Follow the activation instructions below after creating your account in order to be able to
5.
start using your device.
Program Your Device
After completing the account set up on
virginmobileusa.com
, simply turn your device on. Your
device is designed to activate automatically.
Note:
If you are swapping from another Virgin Mobile device to a new one, be sure you turn
off the old device before swapping the serial number (MEID). Once the MEID Swap is
complete, turn on the new device and the programming information will be pushed
automatically to your device.
You can also manually start the activation process by pressing
Home
>
Menu
and
touching
System settings
>
System Update
>
Update profile
.
If your device was previously programmed with a different phone number, you will need to follow
these steps to program your device:
On the Home screen, touch
.
1.
Enter ##25327# (##CLEAR#). The message
“WARNING! Do you want to reset your
2.
phone
’s network settings and still retain your personal information?” will appear.
Touch
Yes
. The device will turn off and then turn on again and program itself
3.
automatically.
If you experience any issues activating your device, check to make sure you are in a network
coverage area. Power your device off and then power it back on. The device should program
itself automatically. If you are still experiencing issues, call Virgin Mobile Care at 1-888-322-
1122.