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Kontron Carrier Grade Server TIGW1U

December 2009

Product Guide, rev. 1.3

Troubleshooting—TIGW1U server

Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using

the Kontron Carrier Grade Server TIGW1U.

For any issue, first ensure you are using the latest firmware and files. Firmware

upgrades include updates for BIOS and the server board management controller

(BMC). For information about the latest updates, go to

http://us.kontron.com/support/

and search for TIGW1U. In addition to the server firmware and files, also update any

drivers used for components you have installed in your system, such as video drivers,

network drivers, and SCSI drivers.

Intel provides a package called the “Platform Confidence Test” that may help with your

diagnostics. Go to

http://us.kontron.com/products/and+platforms/

communraservers/ip+servers/

ip+tigw1u.html.

Click on Downloads, then Tools, and then PCT.

If you are unable to resolve your server problems on your own, see

Appendix C,

“Getting Help”

for assistance.

5.1

Resetting the System

Before going through in-depth troubleshooting, first attempt to reset your system using

one of the methods below.

5.2

Problems Following Initial System Installation

Problems that occur at initial system startup are usually caused by an incorrect

installation or configuration. Hardware failure is a less frequent cause. If the problem

you are experiencing is with a specific software application, see

Section 5.4.11,

“Problems with Newly Installed Application Software” on page 82

5.2.1

First Steps Checklist



Is power available at the wall outlet?



Are the power supplies plugged in? Check the power cable on the back of the server

and at the power source.



Is the system power cord properly connected to the system and plugged into a

NEMA (National Electrical Manufacturing Association) 5-15R outlet for 100-120V or

a NEMA 6-15R outlet for 200-240V?



Are all cables correctly connected and secured?

To do this:

Press:

Soft boot reset to clear the system memory and reload the operating system.

<Ctrl+Alt+Del>

Clear system memory, restart POST, and reload the operating system.

Reset button

Cold boot reset. Turn the system power off and then on. This clears system memory,

restarts POST, reloads the operating system, and halts power to all peripherals.

Power off/on

Содержание TIGW1U

Страница 1: ...Kontron Carrier Grade Server TIGW1U Product Guide December 2009 Rev 1 3...

Страница 2: ...purposes only and not guaranteed for legal purposes Information has been carefully checked and is believed to be accurate however no responsibility is assumed for inaccuracies Kontron and the Kontron...

Страница 3: ...Server Installations and Upgrades 23 3 1 Before You Begin23 3 1 1 Tools and Supplies Needed 23 3 1 2 System References 23 3 1 3 Cable Routing Reference 23 3 2 General Installation Procedures 24 3 2 1...

Страница 4: ...ntel RAID Smart Battery 48 3 4 7 2 Installing the RAID Activation Key and the ECC Mini DIMM 50 3 5 Internal System Component Replacement Procedures 50 3 5 1 Replacing an Optical Device 50 3 5 1 1 Remo...

Страница 5: ...t to a Server 80 5 4 6 Diagnostics Pass but the Connection Fails 81 5 4 7 The Server Hangs When the Drivers are Loaded 81 5 4 8 The Controller Stopped Working When an Add in Adapter was Installed 81 5...

Страница 6: ...rev 1 3 December 2009 14 B 2 2 Industry Canada ICES 003 101 B 2 3 Europe CE Declaration of Conformity 101 B 2 4 VCCI Japan 101 B 2 5 BSMI Taiwan 101 B 2 6 Regulated Specified Components 102 C Getting...

Страница 7: ...U130 Value Solid State Drive Removed SysCon board Updated RAID component product names Updated Intel Remote Management Module product name April 2007 003 Added more recent information to Appendix A S...

Страница 8: ...TIGW1U server Kontron Carrier Grade Server TIGW1U Product Guide rev 1 3 December 2009 16...

Страница 9: ...or step by step instructions and diagrams for installing or replacing components such as the memory processor s front panel board the battery and other components Chapter 4 provides instructions on us...

Страница 10: ...y hardware that have been tested and can be used with your system and for ordering information for Intel products see the accessories and spares list at http us kontron com products systems and platfo...

Страница 11: ...Kontron Carrier Grade Server TIGW1U December 2009 Product Guide rev 1 3 11 December 2009Introduction TIGW1U server System drivers...

Страница 12: ...TIGW1U server December 2009Introduction Kontron Carrier Grade Server TIGW1U Product Guide rev 1 3 December 2009 12...

Страница 13: ...ntron Carrier Grade Server TIGW1U AF000800 Table 1 Kontron Carrier Grade Server TIGW1U Features Feature Description Compact high density system Rack mount server with a height of 1U 1 75 inches and a...

Страница 14: ...duct codes TMRA0201W and TMRD0201W Multi generational chassis Supports Intel 64 architecture System level scalability Supports 24 Gbyte DDR2 533 or DDR2 667 MHz Registered SDRAM FBD DIMM memory Two so...

Страница 15: ...IGW1U Components Item Description Item Description A SAS front panel SFP board H System fans B Power distribution board PDB I SAS hard disk drive bays C Power supplies AC or DC J Optical drive D PCI c...

Страница 16: ...C RJ45 NIC connector L Intel Remote Management Module 2 Intel RMM2 connector optional D RJ45 NIC connector M RJ45 NIC connector E PCI add in card bracket or filler panel N RJ45 NIC connector F Ground...

Страница 17: ...6 Control Panel Item Feature Description Front Panel Switches A Power switch Toggles the system power B Reset switch Resets the system K ID switch Toggles the system ID LED L NMI switch Asserts NMI t...

Страница 18: ...des optical drive and fan power connectors and the user interface for the system s front panel 2 5 1 Front Panel Board Features The SFP board has the following features Four switches to control power...

Страница 19: ...2 6 Server Board Connector and Component Locations Figure 7 Server Board Connector and Component Locations Item Description Item Description A SAS connector P CPU 2 socket B System identification LED...

Страница 20: ...vide the appropriate connector for a PCI PCI X or PCIe riser card See Figure 7 for this location The Carrier Grade Server TIGW1U is designed to accommodate full length full height PCI add in cards wit...

Страница 21: ...the pinouts and electrical specifications see the Kontron Carrier Grade Server TIGW1U Technical Product Specification 2 9 Power Supply The power subsystem has up to two power supply modules capable of...

Страница 22: ...the PCI air duct continues the air flow barrier between the PCI cooling area and the CPU memory HDD cooling area The riser card provides the third portion of the air flow barrier between the PCI cooli...

Страница 23: ...f an ESD workstation is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts 3 1 1 T...

Страница 24: ...re required before removing or installing non hot swappable internal components 3 2 1 Removing the Chassis Cover The TIGW1U server must be operated with the top cover in place to ensure proper cooling...

Страница 25: ...stalling the Chassis Cover 1 Place the cover over the chassis so that the side edges of the cover sit just inside the chassis sidewalls with the front of the cover with about a 1 8 inch 3 mm gap betwe...

Страница 26: ...the processors memory DIMMs and the four fan assembly The processor air duct is required for proper airflow within the chassis Be sure the air duct is in place before installing the chassis cover To r...

Страница 27: ...ng components are hot swappable and do not require powering down the system or removing the chassis cover Hard disk drives AC and DC power supplies 3 3 1 Installing or Replacing a Hard Drive Up to thr...

Страница 28: ...by pressing the green button to open the lever Note If you will have fewer than three drives installed drive bay 0 must be used first then drive bay 1 3 Pull the drive tray assembly out of the chassi...

Страница 29: ...t snaps shut to close the drive in the bay D 5 Replace the front bezel 3 3 2 Replacing a Power Supply Module Caution Your server does not have a redundant power supply unless you have purchased the op...

Страница 30: ...ock to the left and slide the power supply module into the chassis slot 3 3 2 3 Grounding a DC Powered System The DC chassis provides two 10 32 threaded studs for chassis enclosure grounding A single...

Страница 31: ...res of the server board Pin 1 on each jumper block is denoted by an or Table 2 describes the function of each recovery jumper on the server board Table 2 Jumpers Jumper Name Pins What happens at syste...

Страница 32: ...firmware update process fails because the BMC was not in the proper update state the server board provides a BMC Force Update jumper that forces the BMC into the proper update state If the standard BM...

Страница 33: ...ribes how to use jumper J2A2 to configure the serial port to provide either of these two signals 3 4 1 6 Processor Select Jumper The server board is pre configured for the Dual Core Intel Xeon process...

Страница 34: ...server board server board supports up to six DDR2 533 or DDR2 667 Fully Buffered DIMMs FBD memory in six DIMM slots across two channels Channel 0 and Channel 1 Channel 0 consists of DIMM sockets A1 A2...

Страница 35: ...es can be different between different DIMM pairs For example a valid mixed DIMM configuration may have 512 Mbyte DIMMs installed in DIMM slots A1 and B1 and 1 Gbyte DIMMs installed in DIMM slots A2 an...

Страница 36: ...enabled in the BIOS setup the BIOS will configure Rank Sparing Mode The larger of the pairs DIMMA1 DIMMB1 and DIMMA2 DIMMB2 will be selected as the spare pair unit 3 4 3 Installing and Removing Memory...

Страница 37: ...n an anti static package 5 If you are replacing the DIMM follow the instructions in Section 3 4 3 1 Installing DIMMs on page 36 6 Replace the chassis cover if you have completed all work inside of the...

Страница 38: ...s Section 3 2 5 Removing the Processor Air Duct on page 26 2 Loosen the four captive screws on the corners of the heat sink A in Figure 21 3 Twist the heat sink slightly to break the seal between the...

Страница 39: ...the load plate all the way A and B in Figure 23 Figure 23 Opening the Load Plate 7 Remove the processor 3 4 4 3 Installing a New Processor To install a processor follow these instructions 1 Take the...

Страница 40: ...t the processor carefully into the socket 2 Orient the processor with the socket so that the processor cutouts match the socket notches A in Figure 25 3 Insert the processor into the socket B 4 Remove...

Страница 41: ...Quad Core Intel Xeon processor 5400 series remove the jumper Caution Never install the processor select jumper on pins 2 3 Your system will not boot if these pins are jumpered This jumper is located...

Страница 42: ...s an accessory Note PCI PCI X PCI Express add in cards are referred to generically as PCI cards in the following procedures To add a PCI card remove the riser card assembly from the system Ensure that...

Страница 43: ...n Figure 29 3 Detach the PCI card from the riser card connector B 3 4 5 3 Installing a PCI Card in the Riser Card Assembly Caution When handling a PCI card observe safety and ESD precautions See Appen...

Страница 44: ...is example using the two screws 2 If the PCI add in card slot was empty before installing the new card remove the add in card filler panel 3 With the riser card assembly upside down slide the PCI card...

Страница 45: ...1 Align the fork on the riser card assembly with the pin on the rear chassis panel A in Figure 31 2 Attach the riser card assembly to the server board by inserting the riser card edge connector into t...

Страница 46: ...the drive bays in front of the SFP board See Figure 9 for the cable connector location 1 Plug one end of the cable labeled SysCon into the interposer board A in Figure 32 Note The connectors on both e...

Страница 47: ...tional the Smart Battery is only required to back up the data in the RAID cache in the event of a system power failure The hardware RAID 5 components are installed on the SFP board See Figure 9 for th...

Страница 48: ...Battery case lid If necessary use a small flat blade screwdriver to pry open the lid at the corners A in Figure 33 2 If the battery power cable is not connected connect it now B 3 Lift the battery as...

Страница 49: ...er 6 Align the two hooks on the underside of the Smart Battery with the matching tabs on the chassis A in Figure 35 7 Slide the Smart Battery toward the front panel to lock it in place B 8 Connect the...

Страница 50: ...Make sure that the metal clips on the socket snap over the top edge of the key 3 5 Internal System Component Replacement Procedures This section provides instructions for replacing internal system com...

Страница 51: ...re 37 3 Pull the drive tray out of the chassis B 4 If a new drive will not be used to replace the existing one install the optical drive filler panel into the drive opening and fasten the two accompan...

Страница 52: ...he interposer board to the back of the optical drive A in Figure 39 2 Place the new optical drive into the drive tray A in Figure 40 3 Insert the optical drive tray back into the chassis and tighten t...

Страница 53: ...ing any of the fans you must first take the server out of service turn off all peripheral devices connected to the system turn off the system by pressing the power button and unplug the AC power cord...

Страница 54: ...el SFP board by squeezing the latch on each of the four fan cable connectors See Figure 9 for the locations of these connectors 3 Remove all four fans from their pockets in the fan bracket 4 Insert on...

Страница 55: ...S front panel SFP board by squeezing the latch on the fan cable connector See Figure 9 for the location of this connector 2 Remove the fan from the fan bracket 3 Insert one of the blue fan bumpers int...

Страница 56: ...eplace the SFP board the following components must be removed All cable connections on the SFP board and selected connections from other board components PCI fan assembly and air duct CPU four fan ass...

Страница 57: ...e screws A 7 Gently work the SFP board backward B toward the rear of the chassis to disengage the light pipe from behind the front control panel bezel 8 Pull the front panel board up over the placemen...

Страница 58: ...ur plastic clips from the underside of the SFP board until the bottom of the clips are flush with the bottom of the SFP board 3 Ease the light pipe assembly from the SFP board 4 Insert the four plasti...

Страница 59: ...is by squeezing the side edges and pushing it out from inside the chassis Figure 48 A 2 Snap the two standoffs into the S5000PHB server board server board Figure 49 C 3 Attach the GCM module to the se...

Страница 60: ...server Server Installations and Upgrades Kontron Carrier Grade Server TIGW1U Product Guide rev 1 3 December 2009 60 Figure 49 Installing the Remote Management Module 2 C D GCM3 Module RMM Module A B T...

Страница 61: ...bserve safety and ESD precautions See Appendix A Safety Information for more information 3 5 5 1 Removing the Power Distribution Board 1 Power down the server system and unplug all peripheral devices...

Страница 62: ...wing instructions Caution Before replacing a board you must first take the server out of service turn off all peripheral devices connected to the system turn off the system by pressing the power butto...

Страница 63: ...is A in Figure 52 9 Tilt the server board and lift it from the chassis B Use caution in pulling it out from beneath the Serial B connector at the rear of the chassis 3 5 6 2 Installing the Server Boar...

Страница 64: ...ing DIMMs on page 36 8 Install the PCI riser assembly For instructions see Section 3 4 5 4 Installing the Riser Card Assembly onto the Server Board on page 45 9 Install the processor air duct For inst...

Страница 65: ...atteri Eksplosjonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverand ren VARNING Explosionsfara vid felaktigt batteribyte Anv nd samma...

Страница 66: ...2009 66 7 Dispose of the battery according to local ordinance 8 Being careful to observe the correct polarity insert the new battery into the socket 9 Re install the processor air duct and the chassi...

Страница 67: ...g the battery on a new server board or replacing it on a server board that does not have the protective insulator surrounding the battery use the following procedure to install the insulator 1 Fold th...

Страница 68: ...are extended in front of it on slide assemblies The equipment rack must be installed according to the manufacturer s instructions You must also consider the weight of any other device installed in the...

Страница 69: ...onfigured with two power supplies is less than 4 amperes Caution Temperature The operating temperature of the server when installed in an equipment rack must not go below 5 C 41 F or rise above 35 C 9...

Страница 70: ...TIGW1U server Server Installations and Upgrades Kontron Carrier Grade Server TIGW1U Product Guide rev 1 3 December 2009 70...

Страница 71: ...r On Self Test POST you will see the prompt Press F2 to enter SETUP In a third condition when CMOS NVRAM has been corrupted you will see other prompts but not the F2 prompt Warning CMOS checksum inval...

Страница 72: ...change the value of the current menu item to the next value This key scrolls through the values in the associated pick list without displaying the full list On 106 key Japanese keyboards the plus key...

Страница 73: ...er and restart the system Now perform the standard BMC firmware update procedure as documented in the README TXT file included in the BMC Firmware Update package Note Normal BMC functionality is disab...

Страница 74: ...g the BIOS update process The system will reset automatically when the BIOS update process is completed Note You may encounter a CMOS Checksum error or other problem after reboot If this happens shut...

Страница 75: ...2 Open the server See Section 3 2 1 Removing the Chassis Cover for instructions 3 Move the jumper from the normal operation position CMOS Clear by BMC at pins 1 and 2 to the CMOS Clear Force Erase po...

Страница 76: ...TIGW1U server Server Utilities Kontron Carrier Grade Server TIGW1U Product Guide rev 1 3 December 2009 76...

Страница 77: ...ance 5 1 Resetting the System Before going through in depth troubleshooting first attempt to reset your system using one of the methods below 5 2 Problems Following Initial System Installation Problem...

Страница 78: ...http us kontron com support for links to the tested component lists 5 3 Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its s...

Страница 79: ...gged into the same power outlet function correctly Remove all add in cards and see if the system boots If successful re insert the cards one at a time with a reboot between each addition Make sure the...

Страница 80: ...trols properly adjusted on the video monitor See the manufacturer s documentation Are the video monitor s signal and power cables properly installed Does this video monitor work correctly if plugged i...

Страница 81: ...anging interrupts 5 4 8 The Controller Stopped Working When an Add in Adapter was Installed Make sure the cable is connected to the port from the onboard network controller Make sure your BIOS is curr...

Страница 82: ...problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient volt...

Страница 83: ...vity No action required Memory fault 1 6 Identify failing memory module DIMM end rear of board Amber On Fault Diagnostic LEDs 1 4 LSB bit1 bit2 MSB Displays port 80 POST codes Center back edge of boar...

Страница 84: ...g NVRAM NVRAM Non Volatile Random Access Memory is being checked to see if it is valid Update OK NVRAM was invalid and has been updated Updated Failed NVRAM was invalid but was unable to be updated Ke...

Страница 85: ...ved insert the cards one at a time booting the system between each card addition until the beeps again occur to reveal the malfunctioning card 8 Replace or reseat the system video add in card If on bo...

Страница 86: ...TIGW1U server Troubleshooting Kontron Carrier Grade Server TIGW1U Product Guide rev 1 3 December 2009 86...

Страница 87: ...ective products Within the warranty period the repair of products is free of charge as long as warranty conditions are observed The warranty does not apply to defects resulting from improper or inadeq...

Страница 88: ...TIGW1U server Warranty Kontron Carrier Grade Server TIGW1U Product Guide rev 1 3 December 2009 88...

Страница 89: ...alled in Central Offices Telecommunication Centers Network Telecommunication Facilities offices schools computer rooms and similar commercial type locations where The National Electric Code NEC applie...

Страница 90: ...sion 320 sheet C13 type female connector Cord length and flexibility Cords must be less than 4 5 meters 14 8 feet long A 2 2 If DC Power Supplies Are Installed Connection with a DC Direct Current sour...

Страница 91: ...t server board and chassis Safety Information which is provided at http us kontron com support The power supply in this product contains no user serviceable parts There may be more than one supply in...

Страница 92: ...nd tighten them firmly 4 Insert and lock the padlockto the system to prevent unauthorized access inside the system 5 Connect all external cables and the AC power cord s to the system A microprocessor...

Страница 93: ...s ab 5 Tragen Sie ein geerdetes Antistatik Gelenkband um elektrostatische Ladungen ESD ber blanke Metallstellen bei der Handhabung der Komponenten zu vermeiden 6 Schalten Sie das System niemals ohne o...

Страница 94: ...n Heizquellen ausgesetzt sein einschlie lich direkter Sonneneinstrahlung keinen Ersch tterungen ausgesetzt sein keine starken von elektrischen Ger ten erzeugten elektromagnetischen Felder aufweisen in...

Страница 95: ...ez vous de ne pas avoir oubli d outils ou de pi ces d mont es dans le syst me 2 Assurez vous que les c bles les cartes d extension et les autres composants sont bien install s 3 Revissez solidement le...

Страница 96: ...de alimentaci n CA del sistema o de las tomas de corriente alterna 4 Identifique y desconecte todos los cables enchufados a los conectores E S o a los puertos situados en la parte posterior del sistem...

Страница 97: ...o suficiente como para acceder a los cables de alimentaci n ya que stos hacen de medio principal de desconexi n del sistema Rivolgersi ad un tecnico specializzato per la riparazione dei componenti del...

Страница 98: ...Ricollegare tutti i cavi esterni e le prolunghe AC del sistema Se il sistema stato a lungo in funzione il microprocessore e il dissipatore di calore potrebbero essere surriscaldati Fare attenzione all...

Страница 99: ...e CCC Certification China BSMI CNS 13436 Taiwan B 1 2 Product EMC Compliance Class A Compliance The TIGW1U server has been has been tested and verified to comply with the following electromagnetic com...

Страница 100: ...ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is n...

Страница 101: ...ntitled Digital Apparatus ICES 003 of the Canadian Department of Communications B 2 3 Europe CE Declaration of Conformity This product has been tested in accordance to and complies with the Low Voltag...

Страница 102: ...approvals 1 Add in boards must have a printed wiring board flammability rating of minimum UL94V 1 Add in boards containing external power connectors and or lithium batteries must be UL recognized or...

Страница 103: ...d or its subsidiaries are available for technical support We are committed to making our product easy to use and will help you use our products in your systems Please consult our Web site at http us k...

Страница 104: ...TIGW1U server Getting Help Kontron Carrier Grade Server TIGW1U Product Guide rev 1 3 December 2009 104...

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