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5
Troubleshooting Operational Problems
Use this chapter to identify and resolve some common basic system problems.
Getting Started
If your system is not functioning properly, first do the following:
♦
Verify the system’s power state and ensure the system is properly connected to AC power.
See Chapter 1, “Setting Up the Hardware,” and Chapter 4, “Operating the System.”
♦
Ensure the data and power cables are properly connected to any external peripheral devices.
♦
Ensure the data and power cables are properly connected to all internal peripheral devices.
If you cannot resolve the problem or if the instructions in the following sections direct you to do
so, contact Intergraph Computer Systems for further help. See the Preface of this document for
information about contacting Intergraph Computer Systems. Refer to the documentation delivered
with various peripheral devices for troubleshooting help if there are problems these devices.
The following chapters in this document contain information and instructions that may be helpful
when carrying out troubleshooting procedures and attempting to apply solutions.
System Power
Fails to power on
Reason
Solution
System is not at full power, but is at
auxiliary power (Power LED blinks).
Press the Power switch momentarily (less than 1 second)
to attempt to apply full power (Power LED lights).
System will not awaken from
“suspend” state.
Verify that Automatic Shutdown Utility (
SHUTDOWN
) is
installed. If not, turn system power off and then on again.
If so, use the Power Down the Computer option. See
Chapter 4 and Chapter 6.
Power cord is not connected.
Verify the power cord is connected to the power
receptacle.
Power is not available at the AC
power outlet.
Verify power is available at the AC power outlet. Test
the outlet with a known working device.
Internal power cables are not
connected.
Open the base unit and ensure all power cables are
connected.
Power cord is faulty.
Replace power cord.
