xii
Have the following information available when you call:
♦
Your service number, which identifies your site to Intergraph Computer Systems. You use
your service number for warranty or maintenance calls.
♦
Your Customer Personal Identification Number (CPIN). You get a CPIN the first time you
call the Customer Response Center; it is associated with your service number for future call
logging.
♦
The product’s name or model number.
♦
The product’s serial number. Software product serial numbers are included in the product
packaging. Hardware product serial numbers are on a sticker affixed to the product.
♦
Your name and telephone number.
♦
A brief description of the question or problem.
More Support Options
To get information on more customer support options:
♦
Visit the Support pages at http://www.intergraph.com/ics on the World Wide Web.
♦
For hardware support questions in the United States, call 1-800-763-0242.
♦
For software support questions in the United States, call 1-800-345-4856.
♦
Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
