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TimeForce II Hardware Guide

169

Clock Communication Troubleshooting

Clock Communication
Troubleshooting

Serial Clock Troubleshooting

If the ClockLink utility is unable to connect to your time clock, follow
the directions below. Contact Infinisource Technical Support at 1-800-
697-7010 if these steps do not resolve your problem. You can also chat
with a live technician via the TimeForce website at www.qqest-
time.com. E-mail Technical Support at [email protected]

1.

If you connected your time clock to your computer’s serial com
port while the machine was running, reboot and try communica-
tions again.

2.

Check both ends of the communication cable. Ensure that one end
is connected snugly into the computer’s com port. Ensure that the
other end is connected into the first port on the clock located to the
left of the power adapter port. This port is labeled “Serial/Modem
Line.”

3.

Use the original cable that came with the clock (it should not have
been spliced or modified in any way). Use the shortest length of
cable available (6ft. test cables are available upon request from
Infinisource Technical Support).

4.

Test the com port to make sure it works with another serial device,
such as a serial mouse or external modem. Be sure to shut down and
restart your computer so that the IRQ is reassigned to the new
device. If the test device does not work, you have a problem with
the com port and should have a computer technician check it out (it
could be an IRQ conflict, a port disabled in system bios, loose or
non-functioning com port connection to the PC motherboard, etc.).

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Содержание ETC 100

Страница 1: ...The Hardware Guide...

Страница 2: ...d P O Box 860 Sandy UT 84091 0860 Telephone 801 262 1611 Printed in the United States of America TimeForce II is a registered trademark of Infinisource Win dows is a trademark of the Microsoft Corpora...

Страница 3: ...not modify trans late adapt dissemble decompile reverse engineer or create derivative works of the Product Infinisource reserves all rights not expressly granted in this Agreement Limited Warranty an...

Страница 4: ...n Severability Attorney s Fees By accepting the terms of this Agreement you agree to the following 1 this Agreement shall be construed in accordance with the laws of the State of Utah 2 should any dis...

Страница 5: ...Add Clock 9 Determining Your Clock Model 11 Clock Codes 11 ETC Clocks 11 IntelliClocks IQ Clocks 12 Velocity Clocks 15 ETC 100 Model Clock 17 Creating a Time Clock Profile 17 Hardware Installation 18...

Страница 6: ...ditional Features 43 Main Menu 44 System Maintenance 44 System Options 47 Passwords 49 Using the Model IQ 1000 IntelliClock 51 Creating an IQ 1000 Clock Profile 51 Customizing Time Clock Information 5...

Страница 7: ...iguring the Server 95 Configuring the Time Clock 96 Using Live Lookup Options 97 Adjust Display Contrast 98 Reboot Sequence 98 Enter Date and Time Screen 98 IQ 1000 Battery Backup Pack 99 Connecting t...

Страница 8: ...ID Records 124 Setting the Global Security Level 124 Collecting Data 125 Time Attendance Punches 125 Other Punch Options 126 V850 Clock Usage Instructions 126 Creating a Clock Profile 127 Customizing...

Страница 9: ...800 V850 On Demand Ethernet Clock 159 Setting the Push Server IP 159 Set Dial Times 160 Initiating a Manual Upload 161 Downloading Your Time Clock 163 Setting Up a Scheduled Clock Download 163 Creatin...

Страница 10: ...tic Discharge Plate 191 Installing the Static Discharge Plate 191 Fingerprint Sensor Security Guard 193 Finger Enrollment Station 195 Hardware Installation 195 Software Installation 196 Enrollment Sta...

Страница 11: ...vii Modem Clocks 210 Ethernet Clocks 210 How Do I Create Clock Groups 211 Finger ID Sensor Cleaning Instructions 213 Cleaning the Finger ID Sensor 213 Caring for the Finger ID Sensor 214 Index 215...

Страница 12: ...viii...

Страница 13: ...l liClock models are IQ 300 IQ 400 IQ 500 and IQ 1000 Data may be entered into an IQ Series clock by using a magnetic card reader and time cards by using a bar code wand or reader by using proximity t...

Страница 14: ...the clock exclusively through direct keypad entry and finger ID verification This allows you to eliminate the hassle of assigning and maintaining physical time cards for your employees The V800 clock...

Страница 15: ...r utility is used Program Installation The ClockLink utility must be installed on a machine that has access to each time clock that you would like the utility to manage The installa tion is located on...

Страница 16: ...lation has completed click on FINISH to exit the InstallShield Wizard You can now exit the TimeForce II Installation Disk menu as well Logging In The first time you open the ClockLink utility you will...

Страница 17: ...lick on the UTILITIES icon and select CLOCK SERVER This launches the InstallShield Wizard which guides you through the rest of the installation procedure 3 A Welcome screen opens Click on the NEXT ico...

Страница 18: ...ter name of the machine hosting the TimeForce II database In the Instance field enter the SQL instance name Click on the NEXT icon to continue 10 Enter the User Name and Password for the SQL Server an...

Страница 19: ...on and enter the Login Name and Password for the specified SQL Server 4 Click on the OK icon to save the changes that you have made Network Interface Details The Clock Server must be set up with the I...

Страница 20: ...ngs 3 Enter your Company Name 4 Enter the Company Code that all users must specify when logging into the TimeForce system Note The company code must be unique for each company in the application 5 Ent...

Страница 21: ...ock Password This is the password that is specified in the memory of the clock itself 5 If you would like the server to update the clock with the current time while connected put a check mark in the U...

Страница 22: ...10 Infinisource...

Страница 23: ...cting your time clock Time Attendance Clocks 100 Series For model specific clock usage instructions see Time Attendance Clock 100 Series on page 22 100 Model 100 ETC clock with Serial communication A...

Страница 24: ...mmunication A Serial clock is connected directly to a computer s serial com port See page 27 for instructions on installing a Serial time clock 300 D Model IQ 300 IntelliClock Daisy A Daisy clock is n...

Страница 25: ...rnet communication An Ethernet clock is connected directly to a network hub or server and is seen by the system as a Network Device See page 28 for instructions on installing an Ethernet time clock 40...

Страница 26: ...k is connected directly to a computer s serial com port See page 27 for instructions on installing a Serial time clock 1000 M Model IQ 1000 IntelliClock with Modem communication A Modem clock is conne...

Страница 27: ...you have determined your clock type refer to Velocity Clocks on page 105 for instructions on installing and connecting your time clock V800 Clock For model specific clock usage instructions see V800...

Страница 28: ...stalling a Serial time clock V850 M Model V850 clock with Modem communication A Modem clock is connected directly to an analog not digital phone line See Hardware Installation on page 107 for instruct...

Страница 29: ...new clock profile click on the ADD CLOCK icon located under the New Clocks header on the left hand side of the screen 4 Select ETC from the Model drop down menu 5 The clock Number is also known as the...

Страница 30: ...onnected to from the drop down menu Select Auto Detect to have the system automatically determine which port the clock is con nected to Modem Clock In the Phone Number field enter the phone number of...

Страница 31: ...n on the left hand side of the screen select the desired clock from the tree directory Click on the Con nect link located directly to the right of the TimeClocks header Note Before ClockLink can conne...

Страница 32: ...le damage to the clock motherboard or modem due to power running through the two extra wires We have provided a two wire phone cable with the time clock If you need longer cables please use this cable...

Страница 33: ...d with your time clock the right hand section of the screen opens From the row of tabs at the top of the screen ensure that PARAMETERS is selected 4 From the Actions section of the screen click on the...

Страница 34: ...Communication Trou bleshooting on page 169 2 Hold the time card with the magnetic strip facing right 3 Quickly and evenly slide the card through the card reader slot from top to bottom 4 If the card w...

Страница 35: ...yees clock in using a bar code magnetic card or keypad entry then verify their identity using finger template identification IntelliClocks are available with the following communication options Serial...

Страница 36: ...page 211 for instructions on creating clock groups 10 If you would like to assign this clock to a Default Department click on the No Department link and make the desired selection from the tree direc...

Страница 37: ...ing clock information click on the CREATE icon to add the time clock profile Editing and Deleting Existing Clock Profiles Time clock profiles are displayed in the Clock Settings section of the TimeFor...

Страница 38: ...o Description This is the description that was inserted when the clock profile was created Relay Events If you selected the Upload Relay Events option when creating the clock profile a View link appea...

Страница 39: ...onnector of the cable the one that looks like a phone jack into the port labeled PHONE COMPUTER DAISY on the bottom of the time clock 4 Snap the IntelliClock face piece into place on the mounting pane...

Страница 40: ...10 120 VAC outlet Note It is highly recommended that you place the time clock on a battery backup or surge protector Power surges can permanently damage the clock For instructions on connecting a PoE...

Страница 41: ...ons will bring you to an Ethernet Settings menu The current setting will be displayed and the clock will prompt you to enter the new setting 5 Enter the new setting at the keypad remember to use the P...

Страница 42: ...8888 3 Enter the password or PIN for the entered administrator ID and press the ENTER key Note The password for the default admin ID is 1111 4 From the Main Admin Menu press 1 for System Maintenance 5...

Страница 43: ...ing prompt appears SET NEW GATEWAY CURRENTLY ENTER NEW GATEWAY The Currently field shows the current Gateway To change the Gate way type in the new setting at the clock keypad remember to use the peri...

Страница 44: ...Press 2 for Memory 5 Press 3 for Set Clock ID The Set New Clock ID screen opens 6 The Currently field displays the clock s current ID If you would like to change the clock ID enter the desired number...

Страница 45: ...tablished with your time clock the right hand section of the screen opens From the row of tabs at the top of the screen ensure that PARAMETERS is selected 4 From the Actions section of the screen clic...

Страница 46: ...34 Infinisource...

Страница 47: ...g Refer to the instructions below that cor respond with the model of time clock that you are using IQ 300 Clock The following instructions walk you through entering data at a model IQ 300 IntelliClock...

Страница 48: ...efault department level in the TimeForce software When employees punch at the time clock without entering department information their punches are assigned to their specified default department When a...

Страница 49: ...Q 400 Clock The following instructions walk you through entering data at a model IQ 400 IntelliClock The IQ 400 tracks basic time attendance informa tion as well as job task and quantity tracking Time...

Страница 50: ...e 2 If you are using magnetic time cards hold the card with the mag netic strip facing right If you are using cards with barcodes hold the card with the barcode facing left 3 Quickly and evenly slide...

Страница 51: ...ey to save the punch Note Time clock entry procedures can vary depending on the settings specified in the TimeForce software Refer to the Job Settings section of the TimeForce Job Tracking guide for i...

Страница 52: ...following instructions to enter punches at the time clock which are assigned to job and task information in the TimeForce system 1 Check to see if the display panel on the clock reads READY If the wor...

Страница 53: ...ENTER key to save the punch entry If you would like to specify a quantity with this punch press the QTY button Note The QTY button can be pressed at any point during the punch entry process 10 Enter t...

Страница 54: ...see if the display panel on the clock reads READY If the word READY is not visible refer to Clock Communication Troubleshooting on page 169 of this guide 2 If you are using magnetic time cards hold th...

Страница 55: ...s ENTER to complete any entry at the IntelliClock If the punch is accepted the clock displays an ACCEPTED message If the clock does not accept the punch three error beeps sound and the display does no...

Страница 56: ...2 MEMORY 3 ETHERNET Type in the number for the option you wish to access Reports The Reports menu has three options 1 BLOCKS USED 2 PACKETS STORED 3 SYSTEM VER DATES Type in the number for the report...

Страница 57: ...one on the right is the YES button Press the appropriate response When you have made a selection you will be returned to the Memory menu Set to Defaults This option resets the clock ID Password and a...

Страница 58: ...dress and press ENTER Set Subnet Mask When you select this option you receive the following prompt SET NEW SUBNET MASK CURRENTLY ENTER NEW MASK The Currently field shows the current Subnet Mask To cha...

Страница 59: ...ur clock Options The following table lists the system options that are available on the IntelliClocks Type in the option number then press ENTER to access the option TABLE Hardware 1 IntelliClock Opti...

Страница 60: ...cancel and ENTER to enter your password and access the option 9 This option enables the IN and OUT keys that allow you to manually determine whether a punch is an In or an Out punch 10 This option all...

Страница 61: ...do so you receive a prompt asking you to type in the new password Type in the password and press ENTER The clock asks you to re enter the password Type in the password and press ENTER again The new p...

Страница 62: ...50 Infinisource...

Страница 63: ...created in the TimeForce II program for each IQ 1000 clock Clock information is inserted into the TimeForce system from the main Clocks section of the program 1 Open the TimeForce software and log in...

Страница 64: ...employees to log into the time clock and view their available sick time hours 12 If you would like to upload individual employee schedules to the time clock put a check mark in the Upload Schedules f...

Страница 65: ...e phone number of the line that the clock is connected to Enter the number exactly as you would dial it into a telephone including any necessary area code or extension numbers Do not use dashes or bra...

Страница 66: ...ed as the employee s allowed period Default Allowed Periods are specified within each clock s time clock profile in the TimeForce II system Use the following instructions to customize allowed periods...

Страница 67: ...ons to assign relay events to your time clock pro files Note The option to edit Relay Events will only appear if the Upload Relay Events option is selected in the time clock profile 1 Open the TimeFor...

Страница 68: ...e time clock gives you the option of restricting the employees who are allowed to punch in and out If an employee who is not assigned to this time clock attempts to punch they will receive an error st...

Страница 69: ...are assigned to in the system All supervisors appear in the Unassigned box Highlight the supervisors that you would like to allow to use this clock and click on the icon The selected supervisors are...

Страница 70: ...sed on the clock group that they are assigned to Make the desired selection from the Group drop down menu Select All to bring up all time clock profiles 5 Click on the DISPLAY icon The found clock pro...

Страница 71: ...the Existing Clocks section of the screen click on the EDIT VIEW icon 4 The program allows you to search for existing clock profiles based on the clock group that they are assigned to Make the desired...

Страница 72: ...dministrator level user 2 Click on the main Clocks navigation tab at the top of the screen 3 From the Existing Clocks section of the screen click on the EDIT VIEW icon 4 The program allows you to sear...

Страница 73: ...view clock profiles belonging to a specific clock group only make the desired selection from the Group Name drop down menu Select All to display all time clock pro files 5 The Sort by fields allow you...

Страница 74: ...vidually to specific employees Only one message will be shown to an employee at the clock The order of precedence is employee department company This means that an employee message will take preceden...

Страница 75: ...sage may contain a maximum of 21 characters 7 Click on the CREATE icon to add the company message Department Messages 1 Click on the ADD icon located directly to the right of the Depart ment Messages...

Страница 76: ...with the default message option selected the option to enter a date range for this message disappears 4 Enter a Start Date for this message if you would like this message to be displayed for a limite...

Страница 77: ...time clock but you must specify the clock s cur rent ID and password before a connection can be made Note The default clock ID is 1 The default clock password is IQ1000 The following procedures are pe...

Страница 78: ...ock keypad Press the button located below ADMIN on the clock display 3 The clock prompts you for your card number Type in a card num ber with administrator level access rights and press ENTER Note The...

Страница 79: ...only apply if you purchased a clock with a Biometric unit 1 Press the MENU button on the time clock keypad A screen appears which reads MAIN SYSTEM MENU SELECT MENU FUNCTION ADMIN PERSONAL 2 Click on...

Страница 80: ...00 fingerprint reader Usually the index finger is used though the middle and ring fingers can also produce good results To ensure correct placement the employee should place the first joint of the fin...

Страница 81: ...RD number and press ENTER If the number is valid for a record that has already been created the clock displays this message CARD X IS A VALID CARD WITH X TEMPLATE S SECURITY VERIFY Press the grey butt...

Страница 82: ...4 for FINGER ID 4 Select 2 for CHECK EXISTING 5 The clock asks you to enter a card number Enter the card number at the keypad and press ENTER The following message appears CARD X IS A VALID CARD WITH...

Страница 83: ...r GLOBAL SECURITY The following message appears CURRENT SECURITY LEVEL IS 3 1 MINIMUM 5 MAXIMUM NEW SECURITY The default global security level is 5 Type in the new security level and press the ENTER k...

Страница 84: ...o a clock with no Biometric unit 4 Place your finger on the IQ 1000 fingerprint reader To ensure cor rect placement the employee should place the first joint of the fin ger against the raised ridge at...

Страница 85: ...ER The display panel shows the card number and reads READING FINGERPRINT PUT FINGER ON SENSOR Note The Biometric unit on an IQ 1000 is optional Finger tem plate steps do not apply to a clock with no B...

Страница 86: ...press ENTER on the clock keypad Note The job list contains the job profiles from the TimeForce software that you have uploaded to the IQ 1000 using the ClockLink utility 7 The following message appea...

Страница 87: ...ty with this punch press the QTY button Note The QTY button can be pressed at any point during the punch entry process 13 Enter the desired quantity remember to use the period key and press ENTER to s...

Страница 88: ...st the raised ridge at the base of the reader screen and place the fingertip firmly against the screen Once your fingerprint has been verified the following message is displayed CHOOSE DEPT JOBS IN OU...

Страница 89: ...n employee is already clocked into a department level but needs to switch to a new department at some point during the day Two entries are generated with each department transfer an out punch from the...

Страница 90: ...tions on page 85 for more information Additional Clock Features The IQ 1000 includes many advanced features The following is a brief description of the features offered by this line of clocks Press th...

Страница 91: ...options 1 REPORTS 2 MEMORY 3 ETHERNET 4 FINGER ID 5 SET DATE TIME 6 OUTBOUND OPTIONS 7 UPLOAD DATA Type in the number for the option you wish to access Reports The Reports menu has three options 1 ST...

Страница 92: ...RE YOU SURE YES NO The NO and YES buttons are the two gray rectangular buttons above the numeric keypad on the clock face The button on the left is the NO button and the one on the right is the YES bu...

Страница 93: ...imeForce system such as employees departments default schedules etc This option is not reversible Once deleted data must be re uploaded to the clock using the ClockLink program When you select this op...

Страница 94: ...ains the clock s ethernet settings This menu has four options 1 SET IP ADDRESS 2 SET SUBNET MASK 3 SET GATEWAY 4 SET LIVE SERVER 5 SET PUSH SERVER 6 WIRELESS SETTINGS 9 SHOW SETTINGS Set IP Address Wh...

Страница 95: ...k connects to when using the Live Lookup option See page 94 for more instructions Set Push Server When using the Cellular clock this option allows you to set the IP address for the server that the clo...

Страница 96: ...on page 67 for instructions on this menu Set Date Time This option allows you to set the date and time on the clock manually from the clock keypad When you select this option you receive the followin...

Страница 97: ...System Options screen How ever certain options require additional hardware for use Options The following table lists the system options that are available on the IQ 1000 equipped with firmware main c...

Страница 98: ...e clock keypad Press the key located under YES on the clock display to enable this key Press the key under NO to disable it 8 Tips Key This option enables or disables the TIPS key on the clock keypad...

Страница 99: ...nables disables the Quick Punch feature When enabled employees do not have to press the final ENTER when punching at the clock This feature is intended to allow very fast Time and Attendance punching...

Страница 100: ...will occur each hour at 58 minutes past the hour Hour synchronization will occur at 5 58 AM and PM 24 Receipt Print With this option selected a reciept will be printed for each successful punch This o...

Страница 101: ...of a combina tion of numeric and alphabetic characters When dis abled the barcode scan must consist of numeric characters only 34 Lunch Break Keys This option enables the LUNCH and BREAK keys on the...

Страница 102: ...pervisor ID of 9999999999 42 Qqest 40 Bit Decode This option allows for the decoding of external Wiegand cards as straight binary no parity bits and is mutually exclusive with other decode formats 43...

Страница 103: ...e interpreted by the clock 53 GPRS Static IP For use with GPRS Cell clocks only this option is used to enable or disable the Static IP feature built into GPRS SIMM cards that are equipped with special...

Страница 104: ...ter a job number using the JOB key on the clock keypad before a punch will be accepted 59 Qty Required When enabled the clock requires the user to enter a quantity amount using the QTY key on the cloc...

Страница 105: ...for your time clock Press any key to return to the main menu Personal Clock Interface When you select Personal and enter your card number and password the Main Menu appears with the following options...

Страница 106: ...ow the clock display to scroll to the Previous and Next punches See Downloading Your Time Clock on page 163 for instructions on downloading the punches from your time clock Live Lookup The Live Lookup...

Страница 107: ...ation 6 The Program Folders screen opens Select the folder in the Win dows Start Menu where you would like the program icons to be cre ated The default folder is TimeForce Live Lookup Click on the NEX...

Страница 108: ...ck on the icon to close the Live Lookup Server window The program remains running in the Windows Sys tem Tray Note In order to use Live Lookup functionality the Live Lookup Server must be running Conf...

Страница 109: ...the Live Lookup Server has been estab lished the main Live Lookup menu opens 6 Press 1 for Hours in order to view your current hours informa tion 7 The following options appear Yesterday Select this o...

Страница 110: ...st the display contrast as desired Reboot Sequence If for some reason you need to reboot your IQ 1000 this action can be performed by pressing a sequence of keys at the clock keypad This sequence is M...

Страница 111: ...the clock will remain functional The backup pack will keep your clock running for a minimum of 2 hours Once the clock s main power is restored the battery pack will automatically recharge Once the bat...

Страница 112: ...red punches unnecessary The clock automatically uploads any stored data to the Clock Server immediately upon its entry into the clock Manual data upload can also be selected Note The following setup i...

Страница 113: ...Press the upper right soft key to automatically populate this setting with the default of 5705 Note In most cases the default setting will be used 8 Press the ENTER key to save the changes that you ha...

Страница 114: ...ons on manually uploading your time clock Real Time With this option enabled all punches entered at the clock will be immediately uploaded to the Clock Server On Demand This option is only available w...

Страница 115: ...ministrator username is 8888 The default admin password is 1111 3 Select 1 for SYSTEM MAINT 4 Select 7 for UPLOAD DATA The time clock initiates communication with the Clock Server and uploads its time...

Страница 116: ...104 Infinisource...

Страница 117: ...the same features and ease of use as the standard Veloc ity Clocks but are designed for portability and use in industrial settings Before communication with the clock can be established you must firs...

Страница 118: ...ID may be up to 10 digits in length You can now exit the time clock menu by pressing CLR repeatedly until the time is shown on the clock display Finding the Clock Password 1 On the clock keypad press...

Страница 119: ...secured to the mounting plate 1 The clock is shipped with the mounting plate attached Remove the mounting plate from the clock and attach it to the wall with the pro vided mounting screws The flat si...

Страница 120: ...he right side port on the bottom center of the time clock Connect the RS 232 end of the cable the 9 pin D Connector into an available serial port on your computer Note Serial clocks can also be connec...

Страница 121: ...k Consult your Network Administrator about acquiring these settings Note If the clock is On Demand capable a static IP address cannot be allocated to it Enable the Dynamic Host Configuration Protocol...

Страница 122: ...dress at the clock keypad remember to use the period key and press ENTER Set Subnet Mask From the Ethernet menu select 3 for Subnet Mask The following prompt appears SET NEW SUBNET MASK NOW ENTER MASK...

Страница 123: ...ial or modem connection is avail able The clock uses a cellular connection to a GSM network to commu nicate Note The only mobile phone companies that currently support this type of communication are C...

Страница 124: ...plug it into the closest electrical 110 120 VAC outlet 3 Connect the RJ 11 connector of the cable the one that looks like a phone jack into the right side port on the bottom center of the clock 4 Conn...

Страница 125: ...night Select this option if you would like the clock to upload its stored punches every day at midnight 9 1 6 00 Select this option to have the clock upload its stored punches three times a day at 9 a...

Страница 126: ...Link utility From the Windows Start Menu go to Programs TimeForce II and click on ClockLink 2 Each time clock that has been set up in the TimeForce software is listed in the left hand section of the s...

Страница 127: ...or override for unassigned employees This model also allows your employees to view various information at the clock itself such as accrual totals and the date and time of their last clock entry Creati...

Страница 128: ...menu contains each accrual policy that you have inserted into the TimeForce system Select the policy that employee sick time is deducted from This setting allows your employees to log into the time cl...

Страница 129: ...reached Remember to use periods If the clock can only be reached using a specific port number enter the appropriate port into the Port Number field Leave this field blank to use the default port Note...

Страница 130: ...the desired time clock and click on the View link in the Relay Events column Note This link will only appear if the Upload Relay Events option is selected in the time clock profile 7 To create a new r...

Страница 131: ...Month The month during which Daylight Saving occurs in the fall DTS Fall Day The day on which Daylight Saving occurs during the fall Weigand Site ID This setting is not currently in use by the clock b...

Страница 132: ...desired By default all employees are allowed to punch at the time clock Use the following instructions to restrict employees 1 Open the TimeForce II software and log in as an administrator level user...

Страница 133: ...ividual basis The settings in this section override any assignments made in the Departments or Supervisor sections Your employees are displayed in the All Employees box Highlight the desired employees...

Страница 134: ...field is a link Click on the link to bring up the pro file for this clock Model This column displays the clock model as in IQ400 IQ1000 etc Connection Type This is the type of connection that the time...

Страница 135: ...The main menu appears with several options Press 2 for Manage Finger IDs 5 Press 1 for New Finger ID 6 The prompt ENTER CARD NUMBER appears Enter the card number or keypad entry number that you assign...

Страница 136: ...lect a high quality reading of the finger Deleting Existing Finger ID Records To delete a finger ID record from the Manage Finger IDs menu select 2 for Delete The clock asks you to enter the card numb...

Страница 137: ...ches Use the following instructions to enter basic time and attendance punches at the clock with no job task or department information 1 Check to see that the clock display reads Ready with the date a...

Страница 138: ...you make a mis take such as accidentally pressing IN rather than OUT simply press the correct button and the display shows the new punch type you ve specified When the punch type is correct press ENT...

Страница 139: ...e V800 V850 Clock ID and Pass word on page 105 for further instructions 7 Enter a Description for this clock as you would like it to appear in TimeForce II and ClockLink 8 If you would like to assign...

Страница 140: ...n menu The steps to completing the clock profile vary slightly depending on what connection type you are using Ethernet Put a check mark in the DHCP option to use Dynamic Host Configuration Protocol O...

Страница 141: ...rce database Allowed Period This is the period of time during which the time clock will accept punches Any employee punching outside of this time range will receive an error message stating that super...

Страница 142: ...ATE icon located at the bottom of the screen to save the changes that you have made to the time clock profile Relay Events Infinisource time clocks come with an optional feature called Relay Events Th...

Страница 143: ...urs it can either pulse for its duration or it can sound continuously With Pulse selected the bell or buzzer sounds as a series of pulses on off on off on off for the duration of the event If not sele...

Страница 144: ...y Server Port Enter the firewall port number for this On Demand server This setting is typically set to 5705 Secondary Host IP This setting is not currently in use by the clock but is reserved for fut...

Страница 145: ...k on the EDIT VIEW icon 4 The program allows you to search for existing clock profiles based on the clock group that they are assigned to Make the desired selection from the Group drop down menu Selec...

Страница 146: ...selection methods To unassign employees from any section highlight the desired set tings in the Assigned box and click on the icon The selections are moved to the Unassigned box 8 Click on the UPDATE...

Страница 147: ...e selected departments are moved to the Selected box 9 To unassign departments highlight the desired names in the Selected box and click on the icon The selected departments are moved to the Unselecte...

Страница 148: ...on hold down the CTRL key on your keyboard to select multiple jobs The selected jobs are moved to the Job Selected box 9 To unassign jobs highlight the desired names in the Job Selected box and click...

Страница 149: ...p is located in the bottom section of the screen 7 Remove the check mark from the Send All Tasks option The Assigned Tasks section appears 8 All tasks are displayed in the Task Unselected box Highligh...

Страница 150: ...n V800 V850 etc Connection Type This is the type of connection that the time clock uses as in Serial Ethernet Modem etc Method This is the additional information entered based on the connection type a...

Страница 151: ...ry number that you assigned to this employee in the TimeForce software and press ENTER 7 A prompt appears that reads CARD XXXX YY FIRST OF 2 SCANS PUT FINGER ON SENSOR 8 Note XXXX denotes the employee...

Страница 152: ...on the same finger Repeat the above steps Deleting Existing Finger ID Records To delete a finger ID record from the Manage Finger IDs menu select 2 for Delete The clock asks you to enter the card numb...

Страница 153: ...ches Use the following instructions to enter basic time and attendance punches at the clock with no job task or department information 1 Check to see that the clock display reads Ready with the date a...

Страница 154: ...date and time displayed at the top of the screen and the Company Message at the bottom if applicable 2 Enter your card number at the clock keypad and press ENTER The display panel shows the card numb...

Страница 155: ...ng search options in alphabetical order Use the scroll keys to select the desired job and press ENTER Note The jobs available at the clock have been downloaded from the TimeForce II system using On De...

Страница 156: ...task are now displayed on the clock Press ENTER to complete the punch entry or QTY to assign a quantity to this punch 9 Enter the desired quantity remember to use the period key if nec essary and pres...

Страница 157: ...ecting a department at the clock The IN and OUT keys double as scroll up down keys Scroll through a list of the available departments in the clock Press ENTER to select Each number on the clock keypad...

Страница 158: ...directly above the numeric keypad The clock displays the punch options that have been selected Press the ENTER key to save the punch entry Other Punch Options After the ID number has been specified p...

Страница 159: ...the main menu you can select the Pass words option and reset the defaults to the passwords of your choice Main Menu When you enter your password the Main Menu appears with the fol lowing options 1 AD...

Страница 160: ...visible at a time Use the Scroll dn and Scroll up keys also the IN and OUT keys to view additional menu options 1 SET DATE TIME 2 MANAGE FINGER IDS 3 CLOCK SETUP 4 REPORTS 5 MANAGE MEMORY 6 IB DENABD...

Страница 161: ...appear under this menu 1 NEW FINGER ID 2 DELETE 3 CHECK FOR ID 4 GLOBAL SECURITY New Finger ID Select this option to enroll an employee s finger template Delete This option allows you to delete the te...

Страница 162: ...ches that have not been downloaded from the time clock It displays the number of blocks used and the number of packets currently stored System Version This report allows you to view the clock s boot a...

Страница 163: ...ecified in the Time Clock Profile must match the information set in the time clock itself Scan Data Memory This option scans the memory set aside to hold employee punches The number of punch packets c...

Страница 164: ...tc Punch data is saved in hexadeci mal and Binary Coded Decimal formats Use the IN and OUT keys to move forward and backward through memory Test I2C Memory This selection opens a menu that allows the...

Страница 165: ...ption if you want the clock to emit a short beep every time a key is pressed In Out Keys This option enables the IN and OUT keys on the clock keypad Enable this option if you would like your employees...

Страница 166: ...his option enables the TIPS key on the V850 clock keypad Finger ID Devices This menu allows you to configure the finger ID reader on your clock and contains the following options 1 SHOW SETTINGS 2 ENA...

Страница 167: ...NABLE DOOR CTRL Disable Relays This option allows you to disable the current relay setup No external device attached to the clock relay will operate with this option selected Enable Break Bell This op...

Страница 168: ...do not have to press the final ENTER when clocking in or out Global Timeout This option allows you to specify the amount of time in seconds after which the clock will timeout to the Ready screen due t...

Страница 169: ...loyee who is not in the time clock uses the default schedules stored in the clock memory or requires a supervisor override in order to punch Restrict Jobs When enabled the clock will only accept job n...

Страница 170: ...number of Sick and Vacation hours that you currently have available Note This option is updated each time an upload from the TimeForce database is performed The displayed hours totals will only be as...

Страница 171: ...r further instructions Setting the Push Server IP The time clock uploads its punch data to the Clock Server software Before your clock will be able to successfully transfer punches you must first ente...

Страница 172: ...for OUTBOUND OPTIONS 6 Select 2 for OUTBOUND CALL TIMES 7 The Outbound Call Times screen opens The following options are available Every Midnight With this option selected the clock will send all punc...

Страница 173: ...ompleted the punch will be immediately trans ferred to the On Demand server You can now exit the clock menu by pressing ENTER repeatedly until you are brought back to the displayed time Initiating a M...

Страница 174: ...162 Infinisource...

Страница 175: ...the screen select the time clock that you would like to download and click on the Connect link located directly to the right of the TimeClocks header 4 Once connected information for the selected time...

Страница 176: ...columns Actions and Scripts are located on the left hand side of the screen 1 From the Actions section of the screen click on The Create New Script window opens 2 Type the name that you would like th...

Страница 177: ...h this option selected the Time Zone Offset section of the screen becomes active If you would like to add or subtract hours or minutes from the time that is to be sent to the clock make the desired se...

Страница 178: ...Time field is where you enter the time at which you would like the scheduled action to be performed Either place your cursor in the field and type in the desired time of day or click on the up and do...

Страница 179: ...on the main ClockLink Scheduler screen The Event column displays the chosen name for the schedule A icon is displayed next to active schedules If a schedule has a icon next to it this means that the s...

Страница 180: ...168 Infinisource...

Страница 181: ...nugly into the computer s com port Ensure that the other end is connected into the first port on the clock located to the left of the power adapter port This port is labeled Serial Modem Line 3 Use th...

Страница 182: ...tely at 1 800 697 7010 However it may be wise to try these troubleshooting steps before calling support Most of these steps will be suggested by Technical Support so trying them yourself could save yo...

Страница 183: ...cables since with repeated insertion and removal the wires inside the connector will eventually wear out and fail 4 Check the number of the line that the clock is connected to In the software ensure...

Страница 184: ...port Most of these steps will be suggested by Technical Support so trying them yourself could save you time 1 Re seat all cables Ensure that the network link lights on the back of the time clock light...

Страница 185: ...y slightly depending on which configuration you clock has Determining Your Hardware Configuration Remove the clock from the wall if it has already been mounted turn it over and examine the back You wi...

Страница 186: ...r body before touching the motherboard 5 Unplug the card reader and keypad cables if so equipped See Fig ure HARDWARE 1 4 Screw Card Reader 1 Remove the six screws connecting the back panel of the clo...

Страница 187: ...g up The relay connection is on the lower left corner of the motherboard 2 Loosen both screws on the top of the relay connection NOTE Ensure that the electrical wires are not live Serious injury or de...

Страница 188: ...l Connection 4 Connect the power source ground wire to the ground terminal on the bell 5 Connect the power source negative wire to the negative terminal on the bell 6 Connect the power source positive...

Страница 189: ...he relay con nector 11 Tighten both screws to secure the wires Replacing the Motherboard 1 Carefully replace the motherboard into the clock case Ensure that the indicator lights and connectors line up...

Страница 190: ...Q 300 400 or 500 Time Clock 1 Remove the clock from the wall if it has already been mounted turn it over and examine the back At the bottom of the clock case a panel is cut out revealing hardware comp...

Страница 191: ...nd terminal on the bell 6 Connect the power source negative wire to the negative terminal on the bell 7 Connect the power source positive wire to the positive terminal on the bell 8 Measure an appropr...

Страница 192: ...to the wall in their respective locations 12 Connect the clock and bell to their power sources and reconnect the clock s communication cable Note In order to use your bell buzzer you must first set u...

Страница 193: ...ut section See Figure HARDWARE 5 Figure HARDWARE 5 IQ 1000 Motherboard 2 The motherboard on an IQ 1000 clock contains two relays One is used with the Bell Buzzer feature the other is used with the Doo...

Страница 194: ...e distance down the power source positive wire from the bell and cut the wire the distance between the bell and the place where you cut the wire determines how far the bell can be from the clock Make...

Страница 195: ...is activated the circuit closes causing the bell or buzzer to go off A vast majority of our customers connect their bells using this port as opposed to using the N C port COM Common One end of the pos...

Страница 196: ...ock and bell to the wall in their respective locations 14 Connect the clock and bell to their power sources and reconnect the clock s communication cable Note In order to use your bell buzzer you must...

Страница 197: ...or HID connect to the clock via a 3 or 4 contact screw terminal There may be either 3 or 4 wires used from the external reader depending on the version of your time clock motherboard Wires of any oth...

Страница 198: ...though you must be cautious to ensure that longer wire runs are routed away from electrical noise sources such as power lines motors flores cent lights etc Installing the Reader The following instruct...

Страница 199: ...w terminals 4 On the Ground wire twist the black and shield wires together and insert into the appropriate terminal 5 Finally connect the red power wire Note Boards with 3 terminal Wiegand connectors...

Страница 200: ...188 Infinisource...

Страница 201: ...PoE your network must be set up so that the clock s Ethernet cable runs into a switch router or hub that supports PoE func tionality Note that this functionality is not standard on network devices Thi...

Страница 202: ...wires run in identical order from left to right in both connectors the cable is a straight through If the colors run in opposite order the cable is a crossover No additional power supply is needed Onc...

Страница 203: ...e clock s fingerprint sensor Installing the Static Discharge Plate WARNING Due to the danger of electrical shock Infini source strongly recommends that you have a qualified elec trician perform the fo...

Страница 204: ...crew and replacing 7 Replace the electrical outlet face plate 8 You may now resume use of the clock with employees using the static discharge plate as desired Note When connecting the ground wire to t...

Страница 205: ...cir cuitry inside get pinched between the two halves of the module case destroying the fingerprint sensor Repair replacement of the fingerprint sensor is not covered by your Service Agreement 1 Disco...

Страница 206: ...Torx security screws and screwdriver bit secure the guard to the fingerprint module This also secures the finger print module case You can now replace the clock to its permanent location Remember to...

Страница 207: ...nstructions to connect your Enrollment Station to a computer The Enrollment Station must be installed on the same machine as the utility that connects to the unit This machine must also have access to...

Страница 208: ...rd opens with a Welcome screen Click on the NEXT icon to continue 5 The Destination Directory screen opens Select the directory where you would like the Enrollment Station utility to be installed Clic...

Страница 209: ...ld enter the location of the TimeForce webserver If the database is installed on the machine that you are working at a setting of http localhost will suffice 3 In the Username field enter the user nam...

Страница 210: ...ent the skin must contain moisture For this reason the clock would not read a rub ber finger molded from a real finger This is also the reason why excep tionally dry fingers or very dirty fingers will...

Страница 211: ...how well the ridge pattern is defined within the finger image that was enrolled See Figure HARDWARE 08 below Figure HARDWARE 9 Quality Readings A high quality scan should fill the entire sensor with a...

Страница 212: ...ication process will have little to compare a scanned finger to The Content reading is based almost entirely on the proper placement of your finger upon the sensor Use of the Ridge Lock helps minimize...

Страница 213: ...r center of the loop generally located near the center of the template image Whorl In a whorl pattern ridges at the core of the template image are usually circular resulting in a Delta or an area wher...

Страница 214: ...e finger is placed on the sensor properly using the Ridge Lock located at the bottom of the sensor Creating a Finger Template Use the following instructions to enroll a finger template using the Enrol...

Страница 215: ...e Quality and Content settings 7 The following options are available If the Quality or Content is low click on the ENROLL icon again to re scan the finger template A message appears which reads Do You...

Страница 216: ...the system Enabling the View Image Option The View Image option is disabled by default In order to enable it you must edit a setting in the Enroll ini file 1 Ensure that the Enrollment Station utilit...

Страница 217: ...anned fingerprint 6 Once you have reviewed the image click on the DISCARD IMAGE icon The image is permanently discarded Common Error Messages The following is a brief list of common error messages and...

Страница 218: ...e following reasons An invalid TimeForce Server has been entered on the login screen Check the setting and re enter it The IWAM and IUSR permissions are not set correctly on the Webservices directory...

Страница 219: ...ed Pair cable may be used but you should only use 1 wire from each twisted pair and abandon the other wire of each pair For example you could use the blue brown and orange solid colored wires and leav...

Страница 220: ...ution panels transmitters or UTP network cable bundles Try to keep the cable length as short as possible Data transmission problems may occur if the cable is exposed to any such interference loss of d...

Страница 221: ...TimeForce II Hardware Guide 209 Cable Specifications Figure HARDWARE 11 Cable Pinouts Figure HARDWARE 12 Cable Pinouts...

Страница 222: ...two wires We have provided a two wire phone cable with the clock If you need longer cables please use this cable as a template to properly modify a standard four wire phone cable or you can purchase...

Страница 223: ...and log in as an administrator level user 1 Click on the main Clocks navigation tab located at the top of the screen 2 From the New Clocks section of the screen click on ADD GROUP 3 To create a new cl...

Страница 224: ...212 Infinisource...

Страница 225: ...repeated use These deposits can inhibit the function ality of the sensor It is recommended that the sensor be cleaned at least once per week but it should also be cleaned anytime an oily residue is v...

Страница 226: ...g before your finger comes in contact with the sensor itself It is recommended that you use a static discharge plate which is connected to a ground plane contact Infinisource Accessory Sales for more...

Страница 227: ...Battery Backup Pack 99 BAUD rate 48 bell buzzer 12 BLOCKS USED 44 BREAK Button 126 146 C Cable Pinouts 208 Cable Specifications 207 Card Number 125 141 Card Range 17 24 Card Reader Types 15 CAT5 Cable...

Страница 228: ...e Battery Backup Pack 99 Connecting the Bell Buzzer and Power Source 175 Connection Type 24 52 116 128 Connection Type Wireless Settings 84 Content Finger Enrollment Station 199 Contrast 98 Creating a...

Страница 229: ...0 133 Enable DHCP 111 Enable Reader 154 Enabling the View Image Option 204 Enrolling Finger ID Templates 67 123 138 Enrollment Station Utility Login 197 Enter SSID 83 ETC 100 Model Clock 17 ETC Clock...

Страница 230: ...ting a Manual Upload 102 114 161 Installing a Bell Buzzer 173 Installing the Clock Server 5 Installing the ClockLink Utility 3 Installing the Live Lookup Server 94 Installing the Local ETC Time Clock...

Страница 231: ...Relay Port 183 N O Normally Open Relay Port 183 negative terminal 176 Network Administrator 29 Network Interface Details 7 New Finger ID 149 O On Demand Ethernet Settings 100 OnDemand Options 119 131...

Страница 232: ...ing Scripts 165 Security Settings Wireless Settings 84 Send Date and Time to Time Clock 165 Serial Clock Troubleshooting 169 Serial Clocks 19 27 108 207 serial port 108 Set Call Times 101 SET CLOCK ID...

Страница 233: ...unches 35 37 39 71 125 141 Time Upload Date and Time 115 Time Clock Reports 79 Time Clock Usage Instructions 22 Time Offset 9 TimeForce Password 8 TimeForce Server 8 TimeForce Username 8 Troubleshooti...

Страница 234: ...59 V800 Clock 15 V850 Clock 16 Valid Punch Times 93 158 Velocity Clocks 2 15 105 Viewing a Template Image Enrollment Station 204 W WAIT ERROR 22 Whorl Finger Pattern 201 WiPort NR 190 wireless access...

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