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Chapter 5. Getting Help, Service, and Information

This chapter contains information to help you solve more complex
problems that you might encounter with your server. It provides
instructions on how to obtain service and technical assistance, and
information about other publications, products, warranties, and
services that IBM offers.

This chapter contains:
Before You Call for Service

. . . . . . . . . . . . . . . . . . . . .

262

Getting Customer Support and Service

. . . . . . . . . . . . . .

263

Using Electronic Support Services

. . . . . . . . . . . . . . . .

263

Using the World Wide Web

. . . . . . . . . . . . . . . . . . .

264

Getting Information by Fax

. . . . . . . . . . . . . . . . . . . .

265

Getting Help by Telephone

. . . . . . . . . . . . . . . . . . . .

265

Getting Help Around the World

. . . . . . . . . . . . . . . .

266

Purchasing Additional Services

. . . . . . . . . . . . . . . . . . .

267

Enhanced PC Support Line

. . . . . . . . . . . . . . . . . . . .

267

900-Number Operating System and Hardware Support Line

267

Network and Server Support Line

. . . . . . . . . . . . . . .

268

Ordering Support Line Services

. . . . . . . . . . . . . . . . .

268

Warranty and Repair Services

. . . . . . . . . . . . . . . . . .

269

Ordering Publications

. . . . . . . . . . . . . . . . . . . . . . . . .

270



Copyright IBM Corp. 1997

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Содержание PC Server 704

Страница 1: ...PC Server 704 User s Handbook IBM...

Страница 2: ...or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the p...

Страница 3: ...pansion Slots and Input Output Connectors 10 Padlock Loops and Power Supplies 12 Expansion Bays 14 Moving the Server 16 Before You Begin 17 Starting the Server 18 Using the CD ROM Drive 21 Installing...

Страница 4: ...m 54 SCSISelect Utility Main Menu 55 SCSISelect Utility Bus Device Options Menu 55 Chapter 3 Installing Options 61 Before You Begin 62 Electrical Safety 63 Handling Static Sensitive Devices 65 Prepari...

Страница 5: ...gnostic Tools 210 Power On Self Test POST 211 POST Beep Codes 211 Test Programs 212 Error Messages 213 Troubleshooting Charts 214 Option Diskettes 214 About the Test Programs 214 The Main Menu of the...

Страница 6: ...itional Services 267 Enhanced PC Support Line 267 900 Number Operating System and Hardware Support Line 267 Network and Server Support Line 268 Ordering Support Line Services 268 Warranty and Repair S...

Страница 7: ...connect cables as shown below when installing moving or opening the covers of this product or attached devices The power cord must be used with a properly grounded outlet 1In the U K by law the power...

Страница 8: ...Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of EN 60825 CAUTION Do not...

Страница 9: ...le Dispose of the battery as required by local ordinances or regulations ATTENTION Danger d explosion en cas de remplacement incorrect de la batterie Remplacer uniquement par une batterie d un type qu...

Страница 10: ...instructions for installing operating systems and completing your installation Chapter 2 Configuring Your Server contains instructions for configuring your server Also included are instructions for us...

Страница 11: ...and the World Wide Web Appendix A Server Records provides a section to record and update important information about your server including the serial number key number and device records which contain...

Страница 12: ...booklet The notice definitions are as follows Notes These notices provide important tips guidance or advice Attention These notices indicate possible damage to programs devices or data An attention n...

Страница 13: ...t for your PC Server PC Server 704 Safety Information is a multilingual safety booklet The PCI RAID adapter support package comes with disk array models The documentation provided in the package conta...

Страница 14: ...Support is available to PC Server customers at no additional charge This comprehensive program enhances IBM s support for setup installation configuration and problem determination It provides assista...

Страница 15: ...high performance local area network LAN server platform to handle heavy file server applications or moderate database applications All models have two embedded UltraSCSI controllers and offer super v...

Страница 16: ...ter installed to the documentation provided with the RAID adapter for information about SCSI device drivers and the utility programs that you can use to configure the devices that you install This cha...

Страница 17: ...SVGA controller Video memory 512 KB expandable to 1 MB Compatibility Color graphics adapter CGA Enhanced graphics adapter EGA Video graphics array VGA Hercules graphics Hard Disk Drives Number of dri...

Страница 18: ...Support program provides comprehensive telephone assistance 24 hours a day 7 days a week during the first 90 days after installation of your server at no additional charge IBM gives you direct access...

Страница 19: ...C Server 704 comes with the IBM ServerGuide package which contains CDs that you can use to install your operating system Depending upon the ServerGuide version that came with your server your operatin...

Страница 20: ...s The most commonly used controls on the front of the server appear in the following illustration Door Lock Diskette Eject Button Power On Off Button Reset Button CD ROM Eject Button 6 PC Server 704 U...

Страница 21: ...urn the server on or off Reset Button Press this concave button to reset the system and run the power on self test POST Diskette Eject Button Press this button to remove a diskette from the drive CD R...

Страница 22: ...of the server appear in the following illustration Diskette In Use Light Power On Light Power Failure Light Cooling Failure Light Drive Failure Light Information Panel Hard Disk Power On Hard Disk In...

Страница 23: ...on Panel System monitoring information will appear on this liquid crystal display LCD if you install a system management program and enable the information panel using the System Configuration Utility...

Страница 24: ...e expansion slots and the input output connectors ports on the rear of the server Keyboard Connector Mouse Connector Serial Connector Com 2 Serial Connector Com 1 Video Connector Parallel Connector PC...

Страница 25: ...ry standard architecture EISA expansion slots and six peripheral component interconnect PCI expansion slots You can install PCI or EISA adapters to provide communication specialized graphics and sound...

Страница 26: ...ops on your PC Server 704 Notes 1 See Installing Hot Swap Power Supplies on page 188 for instructions for installing a power supply 2 Some PC Server 704 models come with three power supplies preinstal...

Страница 27: ...ies All PC Server 704 models support three hot swap power supplies Some models are shipped with two power supplies installed and some models are shipped with three power supplies installed In a three...

Страница 28: ...e expansion bays in your server For installation instructions and information on the types of drives that you can install in these bays see Chapter 3 Installing Options on page 61 Removable Media Bays...

Страница 29: ...act disc read only memory CD ROM drives optical drives or additional diskette drives One of these drive bays contains a CD ROM drive which comes standard in all PC Server 704 models For information ab...

Страница 30: ...ng the Server 6 CAUTION Due to the weight of the server do not attempt to lift the server by yourself To avoid possible injury while moving or lifting the server ask another person to help you PC Serv...

Страница 31: ...nded electrical outlets for your server monitor and any other options that you intend to install Place your server in a location that is dry Rain or spilled liquids might damage your server Leave abou...

Страница 32: ...st these controls and the monitor location for personal viewing comfort after you turn on your server Note The locations of the Power Switch and the Brightness and Contrast controls on your monitor mi...

Страница 33: ...rs or modems turn them on now 5 Turn on the server To turn on the server press the Power On Off button The Power on light comes on The power on self test POST begins 3 CAUTION The convex On Off button...

Страница 34: ...ting system is installed the system prompts you to insert a startable diskette Refer to Installing an Operating System on page 23 and to the information provided with your ServerGuide package and with...

Страница 35: ...the CD ready 2 Press the CD ROM tray release button CD ROM In Use Light CD ROM Tray Manual Tray Release Opening Tray Load and Eject Button Note If the CD ROM tray does not extend out insert the end of...

Страница 36: ...in the corners of the tray 4 With the label information facing up center and place the CD on the tray 5 Press the Tray Load and Eject button to move the CD ROM tray back into the drive 22 PC Server 70...

Страница 37: ...ported by your PC Server 704 In the U S and Puerto Rico call 1 800 772 2227 In Canada call 1 800 565 3344 In all other countries contact your IBM reseller or IBM marketing representative If your serve...

Страница 38: ...rence The backrest and seat should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel...

Страница 39: ...as the room lighting changes throughout the day Where it is impossible to avoid reflections or to adjust the lighting an antiglare filter placed over the screen might be helpful However these filters...

Страница 40: ...ermine the final placement of your server When arranging your workspace Avoid the use of extension cords When possible plug the server power cord directly into an electrical outlet Keep power cords an...

Страница 41: ...ms See Chapter 2 Configuring Your Server on page 29 for information about configuring your server and using these utility programs See Chapter 4 Solving Problems on page 209 for details about troubles...

Страница 42: ...n Be sure to review the README files before you install the device drivers Install option files Some options that you install might come with a diskette that contains device drivers configuration file...

Страница 43: ...ation Utility Program 35 Backing Up the SCU Program Diskette 36 Starting the System Configuration Utility Program 37 Defining Security 42 Administrative Password 44 User Password 45 Setting the Drive...

Страница 44: ...es and software programs you install in your server the more you will have to interact with your server and your devices to correctly configure your system Several hardware configuration utility progr...

Страница 45: ...e Setup program to disable the diskette drive In most cases the server operates using the default settings and you need to change the settings only to resolve configuration conflicts or to enable or c...

Страница 46: ...ly after the system initialization procedure begins and before the IBM logo screen appears the system prompts you to Press F1 if you want to run SETUP As soon as you see that prompt press F1 If the Se...

Страница 47: ...dditional options or if the system requires service Also record the new settings each time that you make changes Be sure to record the current configuration settings in Installed Device Records on pag...

Страница 48: ...System Configuration Utility program which is provided on diskette You can disable the diskette drive through the Setup program 1 Turn on the server 2 Press F1 to enter the Setup program 3 Select Mai...

Страница 49: ...EISA devices Resolving conflicts Maintaining security functions The System Configuration Utility program automatically configures PCI devices Plug and Play devices and system memory Each time that yo...

Страница 50: ...you need to change the settings only to resolve configuration conflicts or to enable or change device function for example define the drive startup sequence Use the following commands to navigate thro...

Страница 51: ...it to access the System Configuration Utility program If you have set user and administrative passwords you can enter either one b If a configuration error occurs a prompt appears before the operating...

Страница 52: ...u must copy the configuration file which has a file name extension of CFG from the device option diskette to the System Configuration Utility program diskette before installing the device in the serve...

Страница 53: ...e administrative password entry prompt appears you must enter the password to access this selection If you have not set an administrative password the system prompts you to set one You can press Esc t...

Страница 54: ...Change Configuration Settings choices during this session the system prompts you to enter it Note If the administrative password entry prompt appears you must enter your password to access this select...

Страница 55: ...Mismatches Select to have the System Configuration Utility program load configuration data for all adapters even adapters physically present during the last configuration but not now present Step 6 Ex...

Страница 56: ...s for all security related data fields Enter Password appears on the screen to prompt you The passwords do not appear on the screen as you type them If you enter the wrong password Enter Password appe...

Страница 57: ...must enter password to complete the system startup Password required to access the System Configuration Utility program Setup program and disable secure mode User can access all System Configuration U...

Страница 58: ...t the Setup program 2 Select Set Administrative Password from the Security Menu screen The Set Administrative Password screen appears 3 Type a password in the Enter New Password data field Note To rem...

Страница 59: ...in the Setup program 1 Start the Setup program 2 Select Set User Password on the Security Menu screen The Set User Password screen appears 3 Type the password in the Enter New Password data field 4 P...

Страница 60: ...rating system or program is loaded from the diskette If not the system then checks the primary hard disk drive for an operating system If one is present it loads the operating system from that hard di...

Страница 61: ...cifies a set of keyboard commands that will place the system immediately into secure mode Lockout Timer Specifies a keyboard and mouse inactivity time out period of 1 to 128 minutes in one minute incr...

Страница 62: ...and a Record the current configuration settings b Install configuration files CFG See Starting the System Configuration Utility Program on page 37 and Recording the SCU Program Settings on page 41 fo...

Страница 63: ...extension of CFG from the device option diskette to the System Configuration Utility program diskette before installing the device in the server The configuration file reserves the system resources t...

Страница 64: ...iles The Diagnostic program that comes with your server is the primary method of testing the server Some optional devices and adapters come with option specific diagnostic files These files provide a...

Страница 65: ...r example changing jumper settings A device function is changed for example assigning COM 1 to two different serial ports An installed software program requires the same resource as a hardware device...

Страница 66: ...stem configuration information CFG files See Step 3 Change Configuration Settings on page 39 for instructions 3 Change configuration resource allocations Use the Change Configuration Settings selectio...

Страница 67: ...load the operating system The system does not work An application program does not operate or it returns an error Screen messages indicate a conflict exists You can resolve conflicts by changing eith...

Страница 68: ...ect Utility program Refer to the SCSI Software User s Guide for more information Starting the SCSISelect Utility Program You can access this program when you start the server During system startup the...

Страница 69: ...settings select Configure View Host Adapter Settings Refer to Configure View Host Adapter Settings on page 56 for information about the Configuration menu To see the IDs assigned to each SCSI device...

Страница 70: ...iew or change the SCSI controller settings select Configure View Host Adapter Settings from the Bus Device Options menu and follow the directions on the screen Refer to the following table for a descr...

Страница 71: ...nt boot device choose a different SCSI ID 0 7 for 8 bit adapters or 0 15 for 16 bit adapters If the boot device has multiple logical units also specify the boot LUN It can be 0 7 for 8 bit or 16 bit I...

Страница 72: ...Note If your server came with a RAID adapter preinstalled refer to the RAID adapter documentation for instructions to format your hard disk drives When To Use the Low Level Format Program Use the Low...

Страница 73: ...3 Select the disk drive that you want to format then press Enter 4 Select Format disk then follow the instructions on the screen Note Hard disks normally contain more tracks than their stated capacit...

Страница 74: ...its 101 Removing Memory Module Kits 113 Installing Video Memory 121 Replacing the Real Time Clock 127 Installing Adapters 135 Considerations 137 Installation Procedure 138 Removing Adapters 143 Instal...

Страница 75: ...ter 2 Configuring Your Server on page 29 for additional details about configuration and a description of your server utility programs Become familiar with the safety and handling guidelines specified...

Страница 76: ...you must reconnect the telephone line after you plug in the power cords 3 Unplug all the power cords from electrical outlets 4 Disconnect all communication cables from external receptacles 5 Disconne...

Страница 77: ...support panel server components might become damaged 15 Attention a When you install adapters processor boards or memory boards in the server be sure that they are completely and correctly seated in t...

Страница 78: ...om their static protective wrappers or from the server place them component side up on a grounded static free surface c Limit your movement Movement can cause static electricity to build up around you...

Страница 79: ...sure you have read Electrical Safety on page 63 and Handling Static Sensitive Devices on page 65 or your safety booklet Note You do not need to turn the server off to install hot swap power supplies a...

Страница 80: ...ION The convex On Off button on the front of the server does not turn off the electrical current supplied to the server To remove all electrical current from the server you must unplug all server and...

Страница 81: ...the back of the server Power cords Monitor cable Keyboard cable Any other cables and cords 2 CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid persona...

Страница 82: ...peripheral devices see Preparing to Install Options on page 66 You must remove both side covers before you can remove the top cover To remove either of the server side covers do the following steps 1...

Страница 83: ...firmly and evenly with both hands to slide the cover toward the back The cover stops after about an inch 5 Pull the cover out from the server toward you to disengage the bottom and top rows of tabs f...

Страница 84: ...moved both of the side covers see Removing the Side Covers on page 69 To remove the server top cover do the following steps 1 Remove the three retaining screws from the back edge of the top cover Save...

Страница 85: ...2 Lift the back of the cover up very slightly to about a 20 degree angle Avoid dislodging the EMI clips 20 angle or less 3 Slide the cover back and up from the chassis 4 Set the cover aside 72 PC Serv...

Страница 86: ...acing the Real Time Clock on page 127 Installing an adapter Go to Installing Adapters on page 135 Removing an adapter Go to Removing Adapters on page 143 Installing an internal drive Go to Installing...

Страница 87: ...y processor board 3 Connector for primary processor board The two smaller illustrations on the right show the two microprocessor sockets on the processor board The top right illustration shows a micro...

Страница 88: ...your system Refer to Getting Customer Support and Service on page 263 for information on obtaining the latest flash BIOS Located the documentation that comes with your server and operating system Remo...

Страница 89: ...sink clips are under tension Be careful when installing or removing the microprocessor assembly Do not let the clips scrape against the processor board sockets or other components c Reduce the risk o...

Страница 90: ...ps two 2 Heat sink 3 Thermal grease 4 Microprocessor 5 Pin 1 location 6 Lower processor socket with lever latch in open position 7 Upper processor socket empty with lever in closed locked position 8 C...

Страница 91: ...croprocessor do the following steps 1 Remove the board support panel a Remove the four screws 2 from the board support panel 1 Save the screws for later use 1 2 b Open the board support panel c Remove...

Страница 92: ...cated at 4 1 2 3 4 3 Disconnect the processor board 3 from the system board by rotating the processor board corner handles outward to a 90 degree angle from the processor board 4 Grasp the processor b...

Страница 93: ...speed to ensure proper server operation 1 2 3 4 5 6 7 8 1 Heat sink retention clips two 2 Heat sink 3 Thermal grease 4 Microprocessor 5 Pin 1 location 6 Lower processor socket with lever latch in ope...

Страница 94: ...heat sink above the microprocessor 14 Place the flat side of the heat sink on the layer of grease that covers the microprocessor Note When you move the microprocessor heat sink assembly to the socket...

Страница 95: ...on 18 Install two heat sink clips to hold the microprocessor heat sink assembly in the socket a Each heat sink clip has a rounded edge 1 and a flat edge 2 Position the two heat sink clips straight acr...

Страница 96: ...the microprocessor heat sink assembly completely attached except for one end of one clip The socket 1 contains the microprocessor 3 An installation tool 4 is being used to press the remaining end of...

Страница 97: ...alling a Microprocessor Connect each end of each clip to the matching tab flange on the socket Then press the clips down until they are secure on both sides of the socket 84 PC Server 704 User s Handb...

Страница 98: ...3 in the server a Locate the appropriate processor board connector 2 or 4 on the system board 1 Install the first processor board in the primary connector 2 Install the second processor board in the s...

Страница 99: ...Installing a Microprocessor b Grasp the processor board by the corners with the handles Insert the primary processor board component side down 86 PC Server 704 User s Handbook...

Страница 100: ...til the handles are aligned with the front edge of the processor board 15 Attention a When you install adapters processor boards or memory boards in the server be sure that they are completely and cor...

Страница 101: ...l fit into the three chassis slots b Close the panel Check to make sure that the boards in the slots behind the panel align with the scribe marks on the panel Use the scribe marks at 2 to check the al...

Страница 102: ...so install an operating system Refer to Getting Customer Support and Service on page 263 for instructions on how to obtain the latest information about SMP operating systems supported by your server...

Страница 103: ...dapters on page 135 Removing an adapter Go to Removing Adapters on page 143 Installing an internal drive Go to Installing Internal Drives on page 148 Removing an internal drive Go to Removing Internal...

Страница 104: ...for secondary processor board 3 Connector for primary processor board The two smaller illustrations on the right show the two microprocessor sockets on the processor board The top right illustration...

Страница 105: ...g the microprocessor assembly Do not let the clips scrape against the processor board sockets or other components c Reduce the risk of electrostatic discharge ESD damage to the microprocessor and serv...

Страница 106: ...croprocessor from a processor board you must remove that processor board from its connector on the system board To remove a microprocessor do the following steps 1 Remove the board support panel a Rem...

Страница 107: ...ector is located at 2 The secondary processor board connector is located at 4 1 2 3 4 3 Disconnect the processor board 3 from the system board by rotating the processor board corner handles outward to...

Страница 108: ...p up and away from the heat sink and microprocessor d Repeat steps 6a through 6c for the other clip e After you remove these two clips the heat sink will slide off 7 Press the microprocessor socket le...

Страница 109: ...ise continue with the next step 12 Reinstall the processor board 3 in the server a Locate the appropriate processor board connector 2 or 4 on the system board 1 Install the first processor board in th...

Страница 110: ...Removing a Microprocessor b Grasp the processor board by the corners with the handles Insert the primary processor board component side down Chapter 3 Installing Options 97...

Страница 111: ...l the handles are aligned with the front edge of the processor board 15 Attention a When you install adapters processor boards or memory boards in the server be sure that they are completely and corre...

Страница 112: ...in the slots behind the panel align with the scribe marks on the panel Use the scribe marks at 2 to check the alignment of the memory board Use the scribe marks at 3 to check the alignment of the pro...

Страница 113: ...dapters on page 135 Removing an adapter Go to Removing Adapters on page 143 Installing an internal drive Go to Installing Internal Drives on page 148 Removing an internal drive Go to Removing Internal...

Страница 114: ...ensure proper server operation you must maintain 4 8 or 16 memory modules in your server The memory module kit sizes available for your server are 16 MB 32 MB 64 MB and 128 MB All of the SIMMs install...

Страница 115: ...MB x 8 SIMMS 32 MB x 8 SIMMS 384 MB 4 way 16 MB x 8 SIMMS 64 MB x 8 SIMMS 640 MB 4 way 16 MB x 8 SIMMS 128 MB x 8 SIMMS 1152 MB 4 way 32 MB x 4 SIMMS 128 MB 2 way 32 MB x 8 SIMMS 256 MB 4 way 32 MB x...

Страница 116: ...le Memory Module Configurations Bank One Bank Two Total Memory Memory Interleaving 128 MB x 8 SIMMS 32 MB x 8 SIMMS 1280 MB 4 way 128 MB x 8 SIMMS 64 MB x 8 SIMMS 1536 MB 4 way 128 MB x 8 SIMMS 128 MB...

Страница 117: ...ling Static Sensitive Devices on page 65 or your safety booklet Removed the left side cover see Removing the Side Covers on page 69 The following illustration shows the memory board location on the sy...

Страница 118: ...J16 J14 J12 J10 J8 J6 J4 J2 J15 J13 J11 J9 J7 J5 J3 J1 16 Attention a Reduce the risk of electrostatic discharge ESD damage to the memory modules and memory board by following the instructions in Not...

Страница 119: ...nel a Remove the four screws 2 from the board support panel 1 Save the screws for later use 1 2 b Open the board support panel c Remove the board support panel by pulling the back edge away from the t...

Страница 120: ...fully slide the memory board out of the slot Avoid touching the components and gold edge connectors on the memory board 3 Place the memory board component side up on a flat static protective surface 4...

Страница 121: ...and the top faces away from you c Insert the SIMM into the memory board connector downward at a 45 degree angle d Press the SIMM firmly into the socket 2 until it is grasped by the retaining clips 3...

Страница 122: ...tem board connectors before you apply power Incomplete insertion might cause damage to the system board or the adapters that you are installing b Grasp the memory board by the corners with the ejector...

Страница 123: ...nel fit into the three chassis slots b Close the panel Check to make sure that the boards in the slots behind the panel align with the scribe marks on the panel Use the scribe marks at 2 to check the...

Страница 124: ...dule Kits continue with What to do next on page 112 to determine your next step The next time that you start the server a message appears to indicate that memory has been added or removed Chapter 3 In...

Страница 125: ...pters on page 135 Removing an adapter Go to Removing Adapters on page 143 Installing an internal drive Go to Installing Internal Drives on page 148 Removing an internal drive Go to Removing Internal D...

Страница 126: ...5 or your safety booklet Removed the left side cover see Removing the Side Covers on page 69 16 Attention a Reduce the risk of electrostatic discharge ESD damage to the memory modules and memory board...

Страница 127: ...m the board support panel 1 Save the screws for later use 1 2 b Open the board support panel c Remove the board support panel by pulling the back edge away from the three slots at the back of the chas...

Страница 128: ...r handles outward to a 90 degree angle from the memory board b Grasp the memory board corner handles and carefully slide the memory board out of the slot Avoid touching the components and gold edge co...

Страница 129: ...sockets that are farthest away from bank 1 5 Remove the memory module a Carefully press the two retaining clips 3 on the memory board connector outward creating just enough space to lift the top edge...

Страница 130: ...size and speed for future reference Static Devices 7 If you are installing memory modules in the empty connectors go to Installing Memory Module Kits on page 101 If you are not installing memory modu...

Страница 131: ...memory board corner handles and carefully slide the memory board into the appropriate slot guides on the system board c Press the memory board firmly into the system board connector d Rotate the memo...

Страница 132: ...the memory board Use the scribe marks at 3 to check the alignment of the processor boards 2 3 1 c Secure the panel with the four screws that you removed in step 1a on page 114 10 Reinstall the covers...

Страница 133: ...apters on page 135 Removing an adapter Go to Removing Adapters on page 143 Installing an internal drive Go to Installing Internal Drives on page 148 Removing an internal drive Go to Removing Internal...

Страница 134: ...40 pin 256 KB by 16 bit 70 ns complementary metal oxide semiconductor CMOS dynamic random access memory DRAM module with Fast Page Mode such as Samsung KM416C256AJ 7 Hitachi HM514260AJ7R or equivalen...

Страница 135: ...the four screws 2 from the board support panel 1 Save the screws for later use 1 2 b Open the board support panel c Remove the board support panel by pulling the back edge away from the three slots at...

Страница 136: ...on the server Then remove the DRAM from the package Static Devices 3 Locate the dot 2 on the DRAM 4 Carefully align the dot on the DRAM with the beveled corner of the video memory socket 1 on the sys...

Страница 137: ...lose the panel Check to make sure that the boards in the slots behind the panel align with the scribe marks on the panel Use the scribe marks at 2 to check the alignment of the memory board Use the sc...

Страница 138: ...ing Your Server on page 29 The next time that you start the server a message appears to indicate that memory has been added or removed 8 Go to Table 8 on page 275 to record the size of the DRAM and th...

Страница 139: ...Adapters on page 135 Removing an adapter Go to Removing Adapters on page 143 Installing an internal drive Go to Installing Internal Drives on page 148 Removing an internal drive Go to Removing Interna...

Страница 140: ...he correct system settings you must replace the RTC as described in this section Contact your IBM reseller or IBM marketing representative for information about approved replacement devices This produ...

Страница 141: ...r or disassemble Dispose of the battery as required by local ordinances or regulations ATTENTION Danger d explosion en cas de remplacement incorrect de la batterie Remplacer uniquement par une batteri...

Страница 142: ...real time clock module could result in ignition or explosion 2 Be sure to review the information provided in the PC Server 704 Safety Information booklet 3 In the U S please call 1 800 IBM 4333 for i...

Страница 143: ...Remove the four screws 2 from the board support panel 1 Save the screws for later use 1 2 b Open the board support panel c Remove the board support panel by pulling the back edge away from the three s...

Страница 144: ...it in a static protective bag 4 If you plan to dispose of the RTC adhere to the local ordinance requirements and the manufacturer s instructions for lithium battery disposal In addition observe the li...

Страница 145: ...on the top aligns with the rear of the system board 7 Insert the pins on the RTC into the matching system board socket connectors 1 8 Carefully and firmly press the RTC downward into the socket conne...

Страница 146: ...nt of the memory board Use the scribe marks at 3 to check the alignment of the processor boards 2 3 1 c Secure the panel with the four screws that you removed in step 1a on page 130 10 Because your se...

Страница 147: ...pters on page 135 Removing an adapter Go to Removing Adapters on page 143 Installing an internal drive Go to Installing Internal Drives on page 148 Removing an internal drive Go to Removing Internal D...

Страница 148: ...battery pack before you can use the RAID adapter The remaining slots are available for future expansion and growth For example you can add adapters to provide communication specialized graphics and so...

Страница 149: ...ler and use a video adapter instead you must install a PCI video adapter in an expansion slot When you install a PCI video adapter the server BIOS automatically disables the integrated video controlle...

Страница 150: ...tch or jumper settings on your adapter follow the instructions that come with the adapter documentation You can install EISA or ISA adapters in EISA slots 1 4 only You can install full length adapters...

Страница 151: ...before you apply power Incomplete insertion might cause damage to the system board or the adapters that you are installing To install an adapter do the following steps 1 Determine which expansion slot...

Страница 152: ...erver c Store these items in a safe place for future use 1 2 3 Remove the adapter from the static protective package Note Avoid touching the components and gold edge connectors on the adapter 4 Place...

Страница 153: ...in the expansion slot frame c Align the rounded notch in the retaining bracket with the threaded hole in the expansion slot frame The retaining bracket fits into the space that was occupied by the slo...

Страница 154: ...ch it is installed then return here 9 Install software according to the information provided with the optional adapter Verifying Compatibility between Network Adapters and Device Drivers The PC Server...

Страница 155: ...on page 143 Installing an internal drive Go to Installing Internal Drives on page 148 Removing an internal drive Go to Removing Internal Drives on page 173 Installing a power supply Go to Installing H...

Страница 156: ...system and ensures proper cooling of system components To remove an adapter do the following steps 1 Remove the adapter Note If you are removing a PCI adapter the screw is on the inside back of the se...

Страница 157: ...ing bracket Save the screw for later use d Grasp the adapter 2 by its top edge or upper corners and carefully pull the adapter out of the slot Do not scrape the adapter against other components 1 2 e...

Страница 158: ...ote The tapered foot of the expansion slot cover must fit into the mating slot in the expansion slot frame a Slide the cover over the open expansion slot b Insert the expansion slot screw 1 that you r...

Страница 159: ...urn here 4 If you removed an EISA or ISA adapter run the System Configuration Utility program to reconfigure your server If you removed a PCI adapter running this program is optional See Chapter 2 Con...

Страница 160: ...s on page 135 Installing an internal drive Go to Installing Internal Drives on page 148 Removing an internal drive Go to Removing Internal Drives on page 173 Installing a power supply Go to Installing...

Страница 161: ...fore you have the advantage of continuing to operate your system while a hard disk drive is removed or installed These drives are known as hot swap drives Each hot swap drive bay has three indicator l...

Страница 162: ...drives are installed in bays All PC Server 704 models come with a preinstalled diskette drive and CD ROM drive The CD ROM drive is installed in one of the four bays in the upper left front of the serv...

Страница 163: ...ied When you install a drive save the filler panel and EMI shield from the bay in case you later remove the drive and do not replace it with another You cannot install hot swap drives in the upper lef...

Страница 164: ...multiple drives to a single SCSI connector Notes 1 Any information about SCSI drives also applies to other SCSI devices such as scanners and printers 2 If you plan to install both internal and externa...

Страница 165: ...y If you need to set IDs for SCSI devices refer to the instructions that come with those devices The SCSI ID for both backplanes is set to 6 The SCSI ID for the SCSI controller is set to 7 Your server...

Страница 166: ...e 1 J4 SCSI ID jumper block 2 J3 SCSI ID jumper block 3 J8 Narrow 8 bit SCSI connector Note Use of the J8 connector is not supported if the BIOS is configured to support UltraSCSI speeds 4 J10 Power a...

Страница 167: ...2 13 Notes 1 See Setting SCSI IDs for External Devices on page 205 for rules about setting SCSI IDs for devices 2 This is the default jumper setting Termination Internal SCSI Devices The devices at bo...

Страница 168: ...lso need to perform certain preinstallation activities Some of the steps are required only during the initial installation of an option Before you begin Be sure you have Read Electrical Safety on page...

Страница 169: ...u need to attach a tray to the drive Notes a The SCSI ID for the hot swap backplanes is preset to 6 b Automatic SCSI ID settings apply only to hot swap hard disk drives What to do next Installing a 5...

Страница 170: ...einstallation Steps All Bays on page 155 Notes 1 Installing hard disk drives in these bays is not recommended The hard disk drives generate EMI In addition a hard disk drive in any of these bays is mo...

Страница 171: ...ge of the cardcage and the metal flange the tab locations are pinpointed but not shown at 1 in the following figure b Swing the frame out to the right then remove it from the chassis by disengaging th...

Страница 172: ...Installing Internal Drives 2 Remove the screws 2 and filler panel 1 from the bay opening in the filler panel frame Save the panel and screws for later use 1 2 Chapter 3 Installing Options 159...

Страница 173: ...ve the shield to reuse if you remove a drive from a bay later and do not reinstall one 4 Remove the drive from the static protective bag and place it on a static protective surface 5 Set any jumpers o...

Страница 174: ...e using two screws 4 of the appropriate size and length b Install the grounding clip under the screw head near the front of the drive as shown in 3 c Attach slide rail A 1 to the right side of the dri...

Страница 175: ...Installing Internal Drives 8 Place the drive so that the plastic side rails engage in the bay guide rails Push the drive into the bay until the rails lock in place 162 PC Server 704 User s Handbook...

Страница 176: ...icroprocessor on page 74 and Installing Adapters on page 135 if you need instructions b Route the end of the 4 drop cable that has the 16 bit to 8 bit converter down through the grommet as shown and c...

Страница 177: ...cable 2 to the back of the drive 11 Connect a power cable 1 to the back of the drive Power cables for removable media drives come with your server The connectors are keyed and can be inserted only on...

Страница 178: ...it latches 14 When you have no more options to install run the System Configuration Utility program to specify that the drive is installed in the system If your server has a RAID adapter installed ref...

Страница 179: ...front door see Preparing to Install Options on page 66 and Preinstallation Steps All Bays on page 155 Unlocked any padlock securing the EMI metal panel and remove the lock Notes 1 The right hand bays...

Страница 180: ...anel using the three thumbscrews 2 Grasp the plastic lever on an empty carrier and pull the lever toward you 3 Remove the empty carrier 2 from the bay 1 1 2 The SCSI IDs 0 5 for the hot swap drive con...

Страница 181: ...s 4 Remove the drive from its static protective bag and place it on a static protective surface Static Devices 5 Go to Table 11 on page 278 to record the drive model number and serial number 168 PC Se...

Страница 182: ...ective surface again 7 Place the carrier 2 on top of the drive 8 Attach the carrier using four screws 1 of appropriate size and length The carrier includes EMI ESD grounding clips 5 that make contact...

Страница 183: ...he three thumbscrews 11 To restrict access to the bays insert and lock a padlock through the holes at the left edge of the EMI panel 12 Check the hard disk drive status indicators to verify that the h...

Страница 184: ...Go to Installing Adapters on page 135 Removing an adapter Go to Removing Adapters on page 143 Installing a 5 25 inch removable media drive Go to Installing a 5 25 inch Removable Media Drive on page 1...

Страница 185: ...Installing Internal Drives Running the System Configuration Utility to initialize new options Go to Using the System Configuration Utility Program on page 35 172 PC Server 704 User s Handbook...

Страница 186: ...location of a failed hard disk drive if your server is a disk array model and your system indicates that a drive is defective hot swap drives only See Removing a Hot Swap Drive on page 181 for detail...

Страница 187: ...Bay Notes 1 Installing hard disk drives in these bays is not recommended The hard disk drives generate EMI In addition hard disk drives in these bays are more susceptible to ESD 2 System EMI integrit...

Страница 188: ...iller panel frame release tabs located between the front edge of the cardcage and the metal flange the tab locations are pinpointed but not shown at 1 in the following figure b Swing the frame out to...

Страница 189: ...lide the drive out the front of the bay and place it on a static protective surface 6 Remove the two screws that hold the grounding clip and each of the plastic snap in slide rails to the side of the...

Страница 190: ...side of the chassis b Push in the left side of the shield until the tabs snap into place 9 Cover the empty bay with a filler panel and reinstall the filler panel frame a Use two screws 1 to install a...

Страница 191: ...k the door 13 When you have no more options to install run the System Configuration Utility to specify that the drive is not installed in the system If your server has a RAID adapter installed refer t...

Страница 192: ...ving an adapter Go to Removing Adapters on page 143 Installing a 5 25 inch removable media drive Go to Installing a 5 25 inch Removable Media Drive on page 157 Installing a hot swap drive Go to Instal...

Страница 193: ...Removing Internal Drives Running the System Configuration Utility to initialize new options Go to Using the System Configuration Utility Program on page 35 180 PC Server 704 User s Handbook...

Страница 194: ...s All Bays on page 155 Unlocked any padlock securing the EMI metal panel and remove the lock Notes 1 To locate the hot swap bays see the first illustration given under Removing Internal Drives on page...

Страница 195: ...determine which drive is faulty and needs to be swapped out To locate these lights see the following illustration Diskette In Use Light Power On Light Power Failure Light Cooling Failure Light Drive...

Страница 196: ...indicate the status of the hard disk drives in the server Note When the indicator light indicates a drive fault you can replace a hot swap drive without turning off the server Table 5 Hard Disk Drive...

Страница 197: ...inated 3 Open the EMI metal panel using the three thumbscrews 4 Grasp the plastic lever on the drive carrier and pull the lever toward you 5 Remove the drive carrier 2 from the bay 1 and place it on a...

Страница 198: ...it with the three thumbscrews 11 To restrict access to the bays insert and lock a padlock through the holes at the left edge of the EMI panel 12 If your server has a RAID adapter installed refer to t...

Страница 199: ...e Kits on page 113 Installing video memory Go to Installing Video Memory on page 121 Replacing the real time clock Go to Replacing the Real Time Clock on page 127 Installing an adapter Go to Installin...

Страница 200: ...devices to install or remove Go to Completing the Installation on page 197 Installing an external option Go to Connecting External Options on page 203 Running the System Configuration Utility to init...

Страница 201: ...ly 3 Plug the supply power cord into a properly grounded electrical outlet To remove a hot swap power supply 1 Unplug the supply power cord from the electrical outlet 2 Disconnect the power cord from...

Страница 202: ...upplies check the power supply status indicators to verify that the power supplies are operating properly See Identifying Problems through Status Indicators on page 250 for details 4 CAUTION Never rem...

Страница 203: ...Support the power supply with the handle 3 on the back 5 Slide the new or replacement power supply into the chassis 6 Install the four screws 2 in the following figure to secure the power supply 7 Con...

Страница 204: ...Installing an adapter Go to Installing Adapters on page 135 Removing an adapter Go to Removing Adapters on page 143 Installing an internal drive Go to Installing Internal Drives on page 148 Removing a...

Страница 205: ...3 Plug the supply power cord into a properly grounded electrical outlet To remove a hot swap power supply 1 Unplug the supply power cord from the electrical outlet 2 Disconnect the power cord from th...

Страница 206: ...y from being removed unless the power cord has been removed 3 Remove the four screws and store them in a safe place 4 Grasp the handle on the power supply then slide it out of the chassis 4 CAUTION Ne...

Страница 207: ...n a static protective container and store it in a safe place 6 Align the power supply cover with the power supply bay opening 7 Place the cover over the bay 8 Reinstall the screws that you removed fro...

Страница 208: ...nstalling an adapter Go to Installing Adapters on page 135 Removing an adapter Go to Removing Adapters on page 143 Installing an internal drive Go to Installing Internal Drives on page 148 Removing an...

Страница 209: ...e of these features you might need to remove the server cover Two types of system passwords are available to prevent unauthorized access to your server These are the administrative and user passwords...

Страница 210: ...displace the electromagnetic interference EMI gaskets mounted on the cover Replace any damaged gaskets or your server might not meet EMI requirements To install the server top cover do the following s...

Страница 211: ...front edge of the cover forward under the edge of the bezel 20 angle or less 5 Attach the three screws that you removed in step 1 on page 71 to the back edge of the top cover Tighten the screws firml...

Страница 212: ...12 Attention Do not damage or displace the electromagnetic interference EMI gaskets mounted on the cover Replace any damaged gaskets or your server might not meet EMI requirements Note You must instal...

Страница 213: ...ward the front of the server so that the tabs engage firmly in the slots 5 Attach the three screws 1 that you removed in step 2 on page 69 to the back edge of the side cover Tighten the screws firmly...

Страница 214: ...electrical outlets Notes a If you are in the United Kingdom and have a modem or fax machine attached to your server reconnect the telephone line after you plug in the power cords b If necessary you ca...

Страница 215: ...ion parameters If you removed memory modules or internal drives you must run the Setup program See Chapter 2 Configuring Your Server on page 29 for instructions If you removed an ISA or EISA adapter y...

Страница 216: ...Connecting External SCSI Devices The IBM PC Server Enterprise Storage Expansion Enclosure is one of several SCSI storage enclosures that you can attach to the PC Server 704 If you want to attach this...

Страница 217: ...connect the 4 drop SCSI cable that came with your server to one of the SCSI connectors on the system board You can then install drives in the upper left front bays without disconnecting one of the hot...

Страница 218: ...evices do not attempt to transfer data at the same time Refer to the instructions that come with the SCSI devices for more information about setting a SCSI ID Notes 1 If you install an additional SCSI...

Страница 219: ...r 3 Go to Table 12 on page 279 to record the type of external device that you installed and the location into which it is installed then go to What to do next on page 207 to determine your next step K...

Страница 220: ...ur RAID configuration information then go to Chapter 2 Configuring Your Server on page 29 for additional details about configuration If you removed modules or internal drives you must run the Setup pr...

Страница 221: ...out the Test Programs 214 The Main Menu of the Diagnostic Diskette 215 Program Navigation 216 IntruderAlert 220 Starting the Test Programs 220 Using the Module Tests 222 Changing Selected Tests in Tes...

Страница 222: ...r a screen prompt go to Troubleshooting on page 240 18 Attention To avoid personal injury or damage to your system when following the procedures in this chapter review and observe all safety and elect...

Страница 223: ...rify that all server devices are operating properly If a device is not operating properly ensure that it is not defective and is installed correctly Replace defective devices and reinstall any device...

Страница 224: ...the hardware or by the software you can run the test programs to confirm that the hardware is working correctly The programs on the Diagnostic Diskette include the following Diagnostic Tests The diag...

Страница 225: ...ted messages POST Error Messages POST error messages appear when during startup POST finds problems with the hardware or detects a change in the hardware configuration A list of these error messages i...

Страница 226: ...nd activate the option If your optional device or adapter comes with an Option Diskette you might need to install some configuration CFG files or diagnostic files EXE or COM See Chapter 3 Installing O...

Страница 227: ...you to more rigorously test an individual module or device such as a diskette drive or specify a group of tests for several modules In addition you can specify how many times to run an individual test...

Страница 228: ...Function Keys You can use the following keys to maneuver within the test programs Enter Selects an item runs the test module or runs the test Down Arrow Moves the cursor down Up Arrow Moves the cursor...

Страница 229: ...rtcut to accessing and changing the test options without having to back up through menus Single Test moves from the Module Test Menu to the relevant Test Group window for test selection Next and Previ...

Страница 230: ...screen writes OXXX The OXXX option where XXX test group for example MBD MEM VID HDU FDU KBD COM LPT and so on omits the designated test group from testing See IXXX for a list of valid test groups OALL...

Страница 231: ...the keyboard SCSI and CD ROM test groups type QAPRO EXE OALL IKBD ISCU ICDR USRCONFIG file The USERCONFIG file option tells the test programs to look for a user diagnostic configuration file other tha...

Страница 232: ...system running POST When POST completes QAPlus PRO for IBM appears on your screen 3 Press any key to continue The Welcome window appears 4 Press any key to continue Note IntruderAlert starts and runs...

Страница 233: ...ed test group The following illustration is an example of the Test Group Window when the System Board is selected from the Module Tests Menu QAPlus PRO for ValuePoint v5 20 Copyright c 1989 1994 DiagS...

Страница 234: ...or off When you have selected a test a appears next to the selection 5 If you want to run all of the selected tests you can do so by moving the highlight bar to the last choice Run All Selected Module...

Страница 235: ...nter Creating Test Scripts Scripting allows you to select specific groups of tests testing parameters and options You can then save your selections for later use as a test script To set up a test scri...

Страница 236: ...dual test basis Therefore if you select tests A B and C and the Lap Count is set to 3 the test sequence is ABC ABC ABC Pause Control You can choose to have the test programs pause between test modules...

Страница 237: ...he name of the Test Log file The test programs automatically assign the extension LOG to the file if you do not specify a file name extension The file is stored in ASCII text format You can then exami...

Страница 238: ...only failures Log Message Queue Pressing F2 allows you to examine the test results to date via a Log Message Queue This information is generated whether or not you select a Test Log It does not howev...

Страница 239: ...ce is specified correctly If the problem recurs have the system serviced 0010 Cache memory failed Action Have the system serviced 0015 The primary output device could not be found Action Make sure tha...

Страница 240: ...is not ready in the slot Action Reseat the expansion board If the problem recurs have the system serviced 0047 The EISA CMOS configuration is not set Action If you have just added removed or changed t...

Страница 241: ...n off the system and wait 30 seconds then turn it back on If the problem recurs have the system serviced 0083 The shadow of a PCI ROM failed Action Turn off the system and wait 30 seconds then turn it...

Страница 242: ...seconds then turn it back on If the problem recurs have the system serviced 0175 The CPU modules are not compatible Action Have the system serviced 0176 The CPU failed See Slot 1 CPU 1 Action Have the...

Страница 243: ...talled properly see Installing Memory Module Kits on page 101 If the modules are properly installed run the test programs to determine the cause of the problem and the action to take If the test progr...

Страница 244: ...stem serviced 0370 An error occurred during testing of the keyboard and its controller Action Make sure that nothing is resting on the keyboard and pressing a key Verify that the keyboard cable is con...

Страница 245: ...occurred in Protected Mode Action Turn off the system and wait 30 seconds then turn it back on If the problem recurs have the system serviced 0445 An error occurred in the Master Interrupt Controller...

Страница 246: ...m recurs have the system serviced 0467 A NMI error occurred in the Expansion Board in Slot n Action Turn off the system and wait 30 seconds then turn it back on If the problem recurs have the system s...

Страница 247: ...und May be OK For This Card Bus nn Device nn Function nn Action None required This message is for information only 0810 A Floppy Disk Controller Resource Conflict occurred Action Start the System Conf...

Страница 248: ...start the Setup program to set the correct date and time If the problem recurs have the system serviced If you have not just removed or replaced the real time clock have the system serviced 0903 NVRAM...

Страница 249: ...have the system serviced 0985 Fail safe Timer NMI Action Turn off the system and wait 30 seconds then turn it back on If event logging is enabled POST logs this event in nonvolatile flash memory If t...

Страница 250: ...IDs in the same SCSI chain An improperly installed SCSI terminator A defective SCSI terminator An improperly installed cable A defective cable Action Verify that The external SCSI devices are turned...

Страница 251: ...KB memory failure Action If you have just installed or removed memory modules or the memory board make sure that all memory modules and the memory board are seated properly If the problem recurs have...

Страница 252: ...e Do not clean in a circular pattern This can cause loss of data If this does not correct the problem clean the optical head lens Discs for cleaning the lens are available from your place of purchase...

Страница 253: ...tartup sequence setting in the Setup program 6 Your software program is OK see the Software Problems troubleshooting chart provided later in this section 7 Your drive startup sequence is set correctly...

Страница 254: ...ding is available for the 9521 and 9527 monitors See your IBM reseller or IBM marketing representative for information about the enhanced monitor cable If the problem recurs have the monitor and syste...

Страница 255: ...t 1 All cables and cords are securely connected to the rear of the system and attached options 2 When the system is turned on air is flowing from the rear of the system at the fan grill If there is no...

Страница 256: ...rify that 1 The memory modules are seated properly 2 Memory modules must be installed in pairs See Installing Memory Module Kits on page 101 for more information If the above items are correct have th...

Страница 257: ...ctions are secure If the option comes with its own test instructions use those instructions to test the option If the items above are correct and the test programs found no problem have the system and...

Страница 258: ...rinter signal cable is connected to the correct serial or parallel port on the system For the location of the serial or parallel port see the User s Reference Note Non IBM printer cables might cause u...

Страница 259: ...might have a memory address conflict see Configuration Conflicts on page 51 2 The software is designed to operate on your system 3 Other software works on your system 4 The software you are using work...

Страница 260: ...lling Adapters on page 135 You installed the correct network cable If you need information about selecting the correct cable contact your IBM reseller or IBM marketing representative The network cable...

Страница 261: ...rrupt settings Data is corrupted or sporadic Make sure that you are using the correct types of cables The network adapter stopped working when another adapter was added to the server Check the followi...

Страница 262: ...ou must examine the following indicators Green Power on LED on the front of the server Amber Power fail LED on the front of the server Power Supply OK LED on the back of the power supply Current OK LE...

Страница 263: ...er supply to shut itself down On On The supply is on and OK Notes 1 The Power on indicator on the front of the server is not lit 2 The Power fail indicator on the front of the server illuminates when...

Страница 264: ...power to the drive is on The drive is in use Off Off On The drive has a problem and can be replaced On Off Blinking slowly Disk array models only The drive should not be replaced at this time The dri...

Страница 265: ...avoid personal injury or damage to your system observe all safety and electrostatic precautions listed in Safety Information on page vii and the PC Server 704 Safety Information booklet If it does no...

Страница 266: ...it in and turn on the system If it does not work correctly have the keyboard serviced If liquid gets inside the monitor 1 Turn off the monitor 2 Turn off the system 3 Unplug the monitor from the syst...

Страница 267: ...ommand line parameters to be passed to the program identified in the first item of this list Notes 1 All of the information for a given test must be on a single line and a semicolon must separate the...

Страница 268: ...Generic 2 CMD 1 CMD 2 CMD 3 The diagnostic program automatically assigns a test number to each test The test numbers start at 201 and continue upward as needed The numbers for the tests listed above...

Страница 269: ...necessary lines of information in those files Note Always make a backup copy on a self starting diskette of the AUTOEXEC BAT and CONFIG SYS files before making any changes The File Editor is an ASCII...

Страница 270: ...F5 is ignored F6 To move an active marked block of text first press F6 while the cursor is within the active block Then move the cursor to the new location where the active block is to be moved and pr...

Страница 271: ...you want to edit then select the file from the Files Selection box 3 Press Enter 4 Make your changes 5 When you are done press F10 to update the file with the changes that you made or press Esc to qu...

Страница 272: ...chapter contains Before You Call for Service 262 Getting Customer Support and Service 263 Using Electronic Support Services 263 Using the World Wide Web 264 Getting Information by Fax 265 Getting Hel...

Страница 273: ...o change without notice Before You Call for Service Many server problems can be solved without outside assistance by using the online help or by looking in the online or printed documentation that com...

Страница 274: ...popular services Bulletin boards and online information services provide assistance through question and answer message areas live chat rooms searchable databases and more Technical information is ava...

Страница 275: ...For information about specific PC Server products visit the following pages http www pc ibm com servers http www pc ibm com options Also available to you is the latest information about product compa...

Страница 276: ...requested information will be sent to your fax machine To access the IBM PC Company Automated Fax System do the following In the U S call 1 800 426 3395 In Canada call 1 800 465 3299 Getting Help by...

Страница 277: ...he U S and Puerto Rico call 1 800 772 2227 In Canada call 1 800 565 3344 In all other countries contact your IBM reseller or IBM marketing representative Getting Help Around the World If you need to m...

Страница 278: ...your out of warranty IBM computer Installing and configuring non IBM options in IBM computers Using IBM operating systems in IBM and non IBM computers Using application programs and games Tuning perf...

Страница 279: ...s Interpreting documentation You can purchase this service on a per call basis as a multiple incident package or as an annual contract with a 10 incident limit For more information about purchasing Ne...

Страница 280: ...day 9 a m to 5 p m local time Monday though Friday The premium upgrade provides 4 hour average response 24 hours a day 7 days a week On site service to premium on site service If your warranty provide...

Страница 281: ...ations are available for purchase from IBM For a list of publications available in your country In the U S Canada and Puerto Rico call 1 800 879 2755 In other countries contact your IBM reseller or IB...

Страница 282: ...of the server Two keys are provided with your server Store the keys in a safe place If you lose the keys you must order a replacement lock mechanism and keys from IBM Note Anyone who has access to th...

Страница 283: ...if you ever need to have your server serviced It is recommended that you copy these tables before recording information in them in case you need extra space to write new values later when you update y...

Страница 284: ...l Disable Memory Subsystem Base Memory Option 640 KB Shadowing ISA ROMs Options Menu Extended Memory Options Menu Peripheral Configuration Group Automatic Configuration Enable Onboard Disk Controllers...

Страница 285: ...rst Startup Drive Diskette Drive Second Startup Drive Hard Disk 0 Third Startup Drive Boot disabled Fourth Startup Drive Boot Network Display F1 for Setup message during POST Enable Require user inter...

Страница 286: ...8 MB Kit Bank 1 socket 16 MB Kit 32 MB Kit 64 MB Kit 128 MB Kit Bank 1 socket 16 MB Kit 32 MB Kit 64 MB Kit 128 MB Kit Bank 1 socket 16 MB Kit 32 MB Kit 64 MB Kit 128 MB Kit Bank 1 socket 16 MB Kit 32...

Страница 287: ...escription and Additional Information PCI Configuration PCI 1 Slot 1 PCI 1 Slot 2 PCI 1 Slot 3 PCI 2 Slot 1 PCI 2 Slot 2 PCI 2 Slot 3 EISA ISA Configuration EISA ISA Slot 1 EISA ISA Slot 2 EISA ISA Sl...

Страница 288: ...n of your server bays when completing Table 11 on page 278 12 Hot Swap Bays Open Bays Diskette Drive CD ROM Drive Note If you attach a drive or other device to an adapter record the descriptive inform...

Страница 289: ...Description Diskette Bay External Bay 1 External Bay 2 External Bay 3 External Bay 4 Bank 1 Bay 1 Bank 1 Bay 2 Bank 1 Bay 3 Bank 1 Bay 4 Bank 1 Bay 5 Bank 1 Bay 6 Bank 2 Bay 1 Bank 2 Bay 2 Bank 2 Bay...

Страница 290: ...an adapter be sure to record the descriptive information in the appropriate column in Table 10 on page 276 in the same row as the expansion slot number of the adapter Table 12 External Drives and Dev...

Страница 291: ...You might also need to refer to this figure when you set configuration switches and jumpers on the system board 1 Power control and status cable 2 5V 12V and 3 3V power connectors identical 3 Diskette...

Страница 292: ...ector 22 Video memory DRAM connector 23 VGA monitor connector 24 Parallel port connector 25 Serial port connectors A COM1 and B COM2 26 PS 2 compatible keyboard and mouse connectors Changing Jumper an...

Страница 293: ...r can damage contacts inside of the jumper causing intermittent problems Do not squeeze the pliers or other tool that you use to remove a jumper or you might bend or break the stake pins on the board...

Страница 294: ...r block 3 J8 Narrow 8 bit SCSI connector Note Use of the J8 connector is not supported if the BIOS is configured to support UltraSCSI speeds 4 J10 Power and ground from power distribution board 5 J15...

Страница 295: ...devices 2 This is the default jumper setting Setting System Board Configuration Jumpers Table 14 summarizes the settings for the system board configuration jumpers Table 14 Page 1 of 2 Configuration J...

Страница 296: ...area enables the server to start from a diskette when the BIOS becomes corrupted for example if a power failure occurs during a flash update After starting the Flash Memory Update Utility automaticall...

Страница 297: ...h 5 on page 94 3 Move the jumper to pins 2 and 3 This enables the recovery mode 4 If you removed the processor board install it see steps 12 on page 96 through 12e on page 98 5 Insert the flash memory...

Страница 298: ...t you have Read Electrical Safety on page 63 and Handling Static Sensitive Devices on page 65 Removed the left side cover as viewed from the front of the server see Removing the Side Covers on page 69...

Страница 299: ...y on page 63 and Handling Static Sensitive Devices on page 65 Removed the left side cover as viewed from the front of the server see Removing the Side Covers on page 69 The Video Sleep Register jumper...

Страница 300: ...o the jumper remove it see steps 2 through 5 on page 94 3 Set the address of the Video Sleep Register a To set the address to 03C3H factory default move the jumper to pins 1 and 2 b To set the address...

Страница 301: ...tting J6A4 Writable BIOS Write 1 1 2 3 This jumper enables updating the BIOS in flash memory with a special utility The factory default leaves this function enabled so that you can update the BIOS fro...

Страница 302: ...changed S6A1 3 Off1 Reserved Notes 1 This is the factory default 2 Do not change the settings for switches S6A1 4 S6A1 5 S6A1 6 or S6A1 8 These switch settings should remain as set at the factory Res...

Страница 303: ...4 Replace the bottom processor board 5 Connect the power cords to the server and the monitor 6 Turn on the server and the monitor then wait for POST to complete This automatically reprograms the NVRAM...

Страница 304: ...viewed from the front of the server see Removing the Side Covers on page 69 To clear the administrative and user passwords or allow a password to be set do the following steps 1 Remove the bottom pro...

Страница 305: ...the bottom processor board 10 Slide switch S6A1 2 to Off 11 Replace the bottom processor board 12 Complete the installation see Completing the Installation on page 197 13 Run the System Configuration...

Страница 306: ...product program or service The evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have pat...

Страница 307: ...Novell Inc PRODIGY Prodigy Services Company QAPlus DiagSoft Inc QAPlus PRO DiagSoft Inc Samsung Samsung Electronics Co Ltd SCSISelect Adaptec Inc Important Notes Processor speeds indicate the interna...

Страница 308: ...h respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Applications included with IBM products may vary from retail versions and may not include a...

Страница 309: ...4 45 technical support services 267 World Wide Web 4 264 adapter automatic configuration 135 bus master 135 adapter continued compatibility 137 considerations 137 deactivated 52 EISA ISA locations 137...

Страница 310: ...ocations 153 to bays 153 jumper locations 164 backplane continued jumper continued purpose 152 locations 283 preset 156 purpose 282 SCSI IDs banks memory 101 102 battery disposal x 127 handling precau...

Страница 311: ...lengths 205 calendar battery backed 3 cards connector locations 85 96 memory installing 110 118 memory removing 107 115 processor boards installing 85 87 96 processor boards removing 78 support panel...

Страница 312: ...r CMOS resetting 291 completing the installation 197 CompuServe 264 configuration advanced options 39 configuration continued automatic for Plug and Play devices 135 conflicts 51 default settings 273...

Страница 313: ...processor boards 85 96 rear view of server 10 SCSI cable requirements 151 location 10 rules for using 203 connectors continued serial device 10 274 video memory 121 123 considerations cable requiremen...

Страница 314: ...ivers compatibility with network adapters 141 external 203 failing 245 jumpers and switches changing 52 device continued locations default 273 drives 278 EISA ISA adapters 137 276 PCI adapters 137 276...

Страница 315: ...oor lock 3 7 drive failure light 9 drivers See also the User s Reference compatibility with network adapters 141 drivers continued description 50 installing 28 video diskettes installing 28 drives See...

Страница 316: ...gnostic 213 numeric 227 POST 213 227 software 214 types 213 expansion bays 3 14 148 expansion slots adapter installation 138 adapter locations 137 273 275 description 3 135 location 10 11 location in...

Страница 317: ...otten password 44 293 format low level 58 formatting diskettes 257 formatting drives 58 front panel controls 6 front view 14 full high drives 150 function keys using 216 functions integrated 3 G gener...

Страница 318: ...rvice center See telephone numbers identification numbers 271 in use lights 9 241 243 indicators status hard disk drive 8 hot swap drive 251 power supply 12 250 troubleshooting 250 251 industry standa...

Страница 319: ...al device records 273 275 278 drives considerations 150 installing all bays 148 installing general information 148 internal continued drives continued installing hot swap 166 installing upper left fro...

Страница 320: ...cators 9 lifting the server caution 16 lighting 25 lights current good 13 hard disk drive status 8 hot swap drive 251 not working 243 Power On indicator 8 19 power supply status 12 13 status indicator...

Страница 321: ...izes 101 speed 101 menus Diagnostic Diskette 215 Local 217 menus continued Module Tests 223 Options 224 SCSISelect Utility Advanced Configuration 56 SCSISelect Utility Boot Device Options 56 SCSISelec...

Страница 322: ...ems compatibility 4 264 non hot swap drives installing 156 setting jumpers 156 nonremovable media 149 150 nonvolatile random access memory NVRAM resetting 291 Setup program 31 System Configuration Uti...

Страница 323: ...on 3 overview adapter installation considerations 137 configuration 30 diagnostic tools 210 electrical safety 63 overview continued handling static sensitive devices 65 installing external options 203...

Страница 324: ...tch 7 failure light 12 good light 12 13 on and off button 7 supplies 12 surge protection 3 power cords See also the User s Reference lengths 26 location 26 power fail indicator 8 power supply 420 watt...

Страница 325: ...port 245 printer 246 screen jitter 242 serial port 246 software 247 SVGA 242 processor See microprocessor processor boards connectors illustration 74 91 installing 85 96 removing 78 PRODIGY 264 produ...

Страница 326: ...processor boards 78 real time clock 131 server cables 63 68 side covers 69 top cover 71 removing continued wrong disk drive consequences of 183 repairs getting assistance and service 4 replacement bat...

Страница 327: ...u description 55 low level disk format 58 Main menu description 55 SCSISelect Utility program continued starting 54 using 54 security procedures See also password See also the User s Reference backing...

Страница 328: ...ives 173 174 181 removing memory boards 107 115 removing processor boards 78 security features general information 196 server continued security features continued passwords 42 44 45 summary 3 softwar...

Страница 329: ...system 20 startup See also the User s Reference startup continued default 274 sequence 46 support 4 static sensitive devices handling 65 status hot swap drive 251 indicators hard disk drive 8 on fron...

Страница 330: ...ectory publications See telephone numbers technical support fee 267 warranty 265 telephone assistance 265 telephone line requirements for the United Kingdom vii 63 201 telephone numbers See also the U...

Страница 331: ...e microprocessor 74 user password forgotten 45 293 purpose 45 196 setting 45 using electronic support services 263 ServerGuide 5 World Wide Web 264 utility programs diagnostic 215 257 SCSISelect 54 V...

Страница 332: ...IBM Part Number 30F6951 Printed in U S A March 1997 3 F6951...

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