62
Solution
To resolve the problem:
1.
Check the following items:
{
The link between the NAS and the RADIUS server work well at both the physical and data
link layers.
{
The IP address of the RADIUS server is correctly configured on the NAS.
{
The authentication and accounting UDP port numbers configured on the NAS are the same
as those of the RADIUS server.
{
The RADIUS server's authentication and accounting port numbers are available.
2.
If the problem persists, contact Hewlett Packard Enterprise Support.
RADIUS accounting error
Symptom
A user is authenticated and authorized, but accounting for the user is not normal.
Analysis
The accounting server configuration on the NAS is not correct. Possible reasons include:
•
The accounting port number configured on the NAS is incorrect.
•
The accounting server IP address configured on the NAS is incorrect. For example, the NAS is
configured to use a single server to provide authentication, authorization, and accounting
services, but in fact the services are provided by different servers.
Solution
To resolve the problem:
1.
Check the following items:
{
The accounting port number is correctly configured.
{
The accounting server IP address is correctly configured on the NAS.
2.
If the problem persists, contact Hewlett Packard Enterprise Support.
Troubleshooting HWTACACS
Similar to RADIUS troubleshooting. See "
."
Troubleshooting LDAP
Symptom
User authentication fails.
Analysis
Possible reasons include:
•
A communication failure exists between the NAS and the LDAP server.
•
The LDAP server IP address or port number configured on the NAS is not correct.
•
The username is not in the
userid
@
isp-name
format, or the ISP domain is not correctly
configured on the NAS.
•
The user is not configured on the LDAP server.
•
The password entered by the user is incorrect.
