User manual - Machine Automation Solution - V3R003
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20. Warranty certificate
Product description
Hexagon Agriculture display
precision farming system.
About the Warranty
1. Hexagon Agriculture guarantees the proper functioning of the product(s) indicated above and that it markets, and
commits, for a twelve-month period* as of the data of issuance of the respective invoice, comprised of the three months of
legal warranty and nine months of contractual warranty, to repair and replace the parts and materials that present verified
manufacturing defects under normal use conditions and for the purposes for which they are intended, taking responsibility
for the cost of the part(s) to replaced, as well as for the required manpower, although the purchaser shall bear the
technician travel costs and/or the costs for shipping the part(s) for repair.
*Except for whips, sensors, and connectors, for which the warranty period is of three months.
1.1. The manufacturer must be immediately notified of any defect found on the product. Such notification must be
formalized via electronic correspondence through addresses [email protected] and
[email protected].
1.2. This warranty certificate will only be valid for products marketed and used in Brazil, and must be presented along with
the respective Invoice, which will integrate it for all purposes.
Warranty exclusions
2.
Hexagon Agricultureʼs liability will be void when:
a)
The productʼs serial number or identification label are removed/altered;
b)
The product seal is removed;
c)
The product is connected to a voltage other than that specified in the installation/operation manual;
d)
The product is placed in an improper location, in disagreement with the rules set forth in the
installation/operation manual;
e)
The product is used in disagreement with the rules set forth in the installation/operation manual, or for
purposes other than that for which it is intended; and/or
f)
The product has suffered any type of accident, provided such accident was not due to the defect.
Warranty limitations
3. The warranty hereby granted shall not extend to damages and/or malfunction of the above identified product(s) when the
following hypotheses are verified:
a)
Use and/or operation in disagreement with the operation manual;
b)
Risks, cracks, dents, deformations, and/or any other types of damages resulting from accidents during
transportation or handling;
c)
Failure to observe the cleaning and lubrication instructions in the instructions manual, including the use of
materials and chemical products not recommended by Hexagon Agriculture;
d)
Not sending the signed installation form to Hexagon Agriculture;
e)
Operation with parts and materials of dubious origin or of low quality;
f)
Modifications, repairs, assemblies/disassemblies, installations/uninstalling carried out by persons or
technicians not accredited by Hexagon Agriculture;
g)
Malfunctions or failures due to power supply problems;
h)
Use of improper packaging when sending the product for repair; and/or
i)
Fortuitous and force majeure events.
