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General Information
6 Warranty
6.1
Rel.i™ Product Warranty USA and Canada
For technical service needs, please contact Helmer at 800-743-5637 or www.helmerinc.com. Have the
model and serial number available when calling.
6.1.1
Rapid Resolution
When a warranty issue arises it is our desire to respond quickly and appropriately. The service department
at Helmer is there for you. Helmer will oversee the handling of your warranty service from start to finish.
Therefore, Helmer must give advance authorization for all service calls and/or parts needs relating to a
warranty issue. Any repeat service calls must also be authorized as well. This allows for proper diagnosis
and action. Helmer will not be responsible for charges incurred for service calls made by third parties prior
to authorization from Helmer. Helmer retains the right to replace any product in lieu of servicing it in the field.
6.1.2 Compressor
For the warranty period listed below, Helmer will supply the refrigeration compressor, if it is determined
to be defective, at no charge, including freight. Helmer will not be liable for installation, refrigerant, or
miscellaneous charges required to install the compressor beyond the first year of the warranty period.
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i.Series model compressor warranty period is seven (7) years.
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Horizon Series model compressor warranty period is five (5) years.
6.1.3 Parts
For a period of two (2) years, Helmer will supply at no charge, including freight, any part that fails
due to defects in material or workmanship under normal use, with the exception of expendable items.
Expendable items such as glass, filters, light bulbs, and door gaskets are excluded from this warranty
coverage. Inspection of defective parts by Helmer will be final in determining warranty status. Warranty
procedures must be followed in all events.
6.1.4 Labor
For a period of one (1) year, Helmer will cover repair labor costs (including travel) and the cost of
refrigerant and supplies necessary to perform authorized repairs. Repair service must be performed by
an authorized Helmer service agency following the authorization process detailed above. Alternatively,
your facility’s staff may work with a Helmer technician to make repairs. Labor costs for repairs made by
unauthorized service personnel, or without the assistance of a Helmer technician, will be the responsibility
of the end user.
6.1.5
Additional Warranty Information
The time periods set forth above begin two (2) weeks after the original date of shipment from Helmer.
Warranty procedures set forth above must be followed in all events.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOF. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR PARTICULAR PURPOSE SHALL APPLY.
THE LIABILITY, IF ANY, OF HELMER FOR DIRECT DAMAGES WHETHER ARISING FROM A
BREACH OF ANY SALES AGREEMENT, BREACH OF WARRANTY, NEGLIGENCE, OR INDEMNITY,
STRICT LIABILITY OR OTHER TORT, OR OTHERWISE WITH RESPECT TO THE GOODS OR ANY
