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If the GTO gate operator system is not operating properly, please follow the steps below:
1. First, check the Troubleshooting Guide (see page 32).
2. Call your dealer or installer for assistance.
3. If your dealer or installer is unable to resolve the problem, call the GTO Service Department at (850) 575-4144
to discuss the problem with a service technician. Refer to the serial number (located on the control box cover) and
date of purchase when calling for assistance.
4. If repair or replacement is necessary, you will be assigned a Return Goods Authorization Number (RGA).
5. Carefully pack the component(s) authorized for return and ship freight prepaid to:
GTO, Inc., 3121 Hartsfield Road, Tallahassee, Florida, USA 32303.
NOTE: GTO products returned without an RGA Number (on the outside of package in LARGE BOLD PRINT)
or shipped freight collect WILL NOT be accepted by the factory.
6. If the repair service or replacement is covered by warranty, GTO, Inc. will pay shipping costs (equal to United
Parcel Service ground rate) for return to owner.
Warranty and Repair Service
Limited Two Year Warranty
GTO/PRO 1000 series automatic gate operators are warranted by the manufacturer against defects in
materials and manufacturer workmanship for a period of two (2) years from the date of purchase,
provided recommended installation procedures have been followed.
In the case of product failure due to defective material or manufacturer workmanship within the two
(2) year warranty period, the operator will be repaired or replaced (at the manufacturer's option) at no
charge to the customer, if returned freight prepaid to GTO, Inc., 3121 Hartsfield Road, Tallahassee,
Florida, USA 32303. IMPORTANT: Call (850) 575-4144 or Fax (850) 575-8950 for a Return
Goods Authorization (RGA) number before returning to factory. Products received at the factory
without an RGA number will not be accepted. Replacement or repaired parts are covered by this
warranty for the remainder of the two (2) year warranty period or six (6) months, whichever is greater.
GTO will pay the shipping charges (equal to United Parcel Service ground rate) for return to the owner
of items repaired under warranty.
The manufacturer will not be responsible for any charges or damages incurred in the removal of the
defective parts for repair, or for the reinstallation of those parts after repair. This warranty shall be
considered void if damage to the product(s) was due to improper installation or use, tampering,
connection to an improper power source, or if damage was caused by lightning, wind, fire, flood,
insects or other natural agent. This warranty gives you specific legal rights, and you may also have
other rights which may vary from state to state. This warranty is in lieu of all other warranties,
expressed or implied. NOTE: Verification of the warranty period requires copies of receipts or
other proof of purchase. Please retain these records.
After the two (2) year warranty period has expired, GTO or one of its authorized service centers will
make necessary repairs for a nominal fee. Call GTO at (850) 575-4144 for more information.
AUTOMATIC GATE OPERATORS
®
