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Repair and R
eturn P
olicies
VERITY
®
1810 Conductivity and pH Monitor |
User’s Guide
Repair and Return Policies
Before Calling Us
Your local Gilson representative will be able to serve you more efficiently if you have the following
information:
●
Serial number and model number of the instruments involved
○
The serial number is located on the underside of the instrument.
○
The serial number for the conductivity flow cell is located on the rear of the flow cell.
●
Installation procedure you used
●
List of concise symptoms
●
List of operating procedures and conditions you were using when the problem arose
●
List of other devices connected to the instrument and a description of those connections
●
List of other electrical connections in the room
Warranty Repair
Units covered under warranty will be repaired and returned to you at no charge. If you have any questions
about applicability, please contact your local Gilson representative.
Non-Warranty Repair
For out-of-warranty repairs, contact your local Gilson representative who will discuss service options with
you and can assist in making arrangements to return the equipment, if necessary.
Return Procedure
Contact your local Gilson representative to obtain authorization before returning any Gilson equipment. To
return a piece of equipment:
●
Carefully pack the unit to prevent damage in transit. Check with your local Gilson representative
regarding proper method of shipment. No responsibility is assumed by Gilson or your local Gilson
representative for damage caused by improperly packaged instruments. Indicate the authorization on
the carton and on the packing slip.
●
Always insure for the replacement value of the unit.
●
Include a description of symptoms, your name, address, phone number, and purchase order to cover
repair costs, return and shipping charges, if your institution requires it.
Unit End-of-Life
When a unit reaches the end of its useful life, refer to
for directions and
information on the end-of-life policy. This is in accordance with the European Union Directive
2002/96/EC on Waste Electrical and Electronic Equipment (WEEE).
