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Document: GAR_SM_4601777 (4/16)
Section 5
Troubleshooting
Cooking Issues
Problem
Possible Cause
Action
Undercooked product
Incorrect recipe selected
Select correct recipe and retry
Cook time too low
Use cook cycle change screen to
increase cook cycle
Raw product too cold
Check that uncooked product is at
correct temperature (not frozen) as per
Restaurant operational guideline
Raw product too thin
Use cook cycle change screen to
decrease cook gap, as per restaurant
operational guideline
Incorrect product placement
Follow recommended product
placement guidelines, as per Restaurant
operational guideline
Product not prepared correctly
Follow recommended procedure
to thaw and fi let product, as per
Restaurant operational guideline
Run size too high
Do not exceed recommended full run
size, as per Restaurant operational
guideline
Cook cycle stopped/aborted
early by operator
Discard product
Cook cycle stopped/aborted
early automatically
Discard product, record alarm type and
number
Incorrect gap setting
See: Clamshell Issues
Inconsistent gap setting (front
to back or side to side)
See: Clamshell Issues
Grill not at temperature before
starting cycle
Use temperature status screen to check
zone temperatures versus setpoint
Grill temperature incorrect
See Temperature Issues
Kitchen ventilation aff ecting
temperatures
Check whether cool or high volumes of
air are directed towards the broiler
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