Document: GAR_SM_4601777 (4/16)
57
Section 5
Troubleshooting
UI rebooting
Main power intermittent
Use voltmeter to confi rm main power
connected and live
Wrong software version loaded
Check that software version is up to
date
24v power supply defective
Check for blinking heartbeat LED on SIB
Unable to read USB
Flash drive not in long enough
Allow 30 seconds for USB to be
recognized by UI
Flash drive not recognized
Go to Settings/USB Operations/Collect
Log and check whether log fi le is
collected or if fl ash drive not recognized
Flash drive not recognized after
removal
Power cycle grill with fl ash drive
plugged in
Flash drive faulty
Retry with known good fl ash drive
Flash drive set to read only
Check USB manufacturer's website for
information
USB cable disconnected
Check USB connector seated properly
from UI to front panel
UI issues (continuation)
Problem
Possible Cause
Action
Unable to load USB fi les
Flash drive faulty
Retry with known good fl ash drive
Files on fl ash drive not unzipped
Unzip compressed fi le and save to root
directory of USB
Files on fl ash drive incorrect or
corrupt
Delete all fi les on fl ash drive and reload
update fi les
USB cable disconnected
Check USB connector seated properly
from UI to front panel
UI cracked
Damage in transit or in-store.
Investigate cause and replace
Clamshell Issues
Problem
Possible Cause
Action
Wrong Gap Setting
Gap calibration lost or incorrect
Verify gap using gauge block, retry gap
calibration if necessary
Platens warped or uneven
Verify gap at multiple points using
gauge block
Inconsistent gap setting
Platen not level from front to
back
Correct platen level (see manual)
Platen not level from side to
side
Correct platen level (see manual)
Содержание XPE12
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