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12.1 Troubleshooting
Faults during operation:
If disruptions occur during operation of the PQC, the following table provides assistance in iden-
tifying and remedying the faults.
No. Fault
Possible cause
Remedial action
1 PQC not working; no
display at all on the
screen
No power supply to the
instrument, or the wrong
voltage
Check whether the power
supply at the correct voltage is
reaching the PQC. Is the fuse
in the power supply circuit in
order?
2 The LCD backlighting
comes on for a short time
then goes off again, while
the LCDs display nothing
or only the starting logo
– the instrument restarts
repeatedly.
Supply voltage too low
Check whether the correct
voltage is reaching the PQC.
Is there is a high contact
resistance in the power supply
circuit?
3 Capacitor stage statuses
display appears on
screen but capacitor
contactors are not
activated.
Control circuit is not
connected properly or
there is no control voltage.
Check the control circuit
against the connection diagram
and check the fuses.
No neutral conductor at
the contactors.
4 PQC can not complete
the automatic calibration
procedure.
Heavy reactive power
fluctuations
Wait for power supply to
stabilize; set c/k factor and
connection type manually.
5 During automatic
calibration this message
appears:
Alarm detected
No cap. stage
Fault in control circuit
(contactors not switching)
Check the control circuit
against the connection diagram
and check the fuses.
Capacitor stage discharge
resistors are missing or
defective
Check whether capacitors are
energized after switching.
Current transformer
installed at the wrong
location
Check whether the current
transformer has been installed
as per the connection diagram.
6 No value for current
shown in the display
Break or short-circuit in
the current transformer
cable
Use an ammeter to check
current in current path
(I
min
³ ≥ 0.015 A).
Danger: see
[Section 5.6]
.
The current in the current
path is too low.
(I
min
³ ≥ 0.015 A)
Install a smaller current
transformer.
Defective current
transformer
Check the current transformer.