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Floataway Installation Manual 230v 50Hz Tranquility 2017 - v3
Troubleshooting Common Problems
Pump Problems
Do not run the pump dry.
Check that the filter top is closed, there is a magnetic switch interlock in series with the pump relay
drive. (This often is the cause during installation). Similarly check that the filter top detector is
connected.
If the water is low or the water level sensor not adjusted, the pump will run for a second and stop
and the alarm will sound. When the level is correct, the level sensor light on the sensor itself
should be lit.
Check the electrical connection and fuse.
If the pump makes a rattling sound, this is usually due to air being trapped in the pump. Turn the
pump off and open the filter top to release air.
If this rattle persists, or if the pump is stalled, it will be necessary to plug the suction with the
supplied threaded plugs (located in the back of the back panel), and dismantle the pump to check
the rotor.
If the pump runs but the flow rate is low, open the door and remove the filter cartridge, re-close the
filter housing with no cartridge and retest. Sometimes a cartridge can be blocked with oils but still
look clean. This is also a good way to clear air from the system after servicing a pump.
The silent pump option has a low flow rate.
Heating
When the temperature is lower than the set point the heater is turned on.
Note the heaters will warm slowly to the touch, taking at least 30 seconds.
The main supply can be checked with a mains tester screwdriver at the heat relay.
The most likely cause of temperature drop is a power cut, or the RCD (GFCI) has tripped out.
There is a mains fail detection circuit which causes a flashing signal at remote.
High Temperature Alarm
The common reason especially when newly installed, is when the tank is left overnight without
pumping. If the salt is not completely dissolved or mixed (which is easy to do by insufficient
stirring), then a salty dense layer forms on the bottom and can heat up to a high temperature, even
to 60°C (140° F). When next stirred by the pump, this layer can cause a general rise above the
alarm point. When the salt is completely mixed, this effect disappears but can recur when more
salt is added.
If the tank is left in pump mode, the regular pumping will prevent this effect by mixing the salty
layer.
