FENIX IMVICO
SM3000 OPERATION MANUAL
Hardware error
[Description]
Some of the printer hardware devices are not working properly.
[Recover action] This error cannot be recovered. One of the components of the control interface might
be broken and should be replaced or repaired.
Cutter error
[Description]
The cutter does not work correctly. For some reason, the cutter cannot start and come
back to its original position.
[Recover action] The printer tries automatically to recover from this error once it is initialized (ON/OFF).
If there was paper jammed or any other obstacle preventing it from recovering
automatically, the cover might not be able to open. In that case, proceed as specified in
section 3.2.
Cleaning a paper jam.
Power supply voltage (Vp) error
[Description]
The power supply voltage (Vp) is out of range (24V + 10%).
[Recover action] This is a non-recoverable error.
Unplug the power supply from the printer and check if the output voltage of the power
supply is within the specified range. Replace it in case it is not working properly.
Temperature error
[Description]
The print head temperature is above 80ºC.
[Recover action] The printing recovers automatically from this error when the thermal print head
temperature is below 60ºC again.
[Note]
This error can happen if the ambient temperature is very high and the printer is working
continuously with high-density printing.
3) The errors indicated by the PAPER OUT LED are the ‘out of paper’ and/or ‘open cover’ ones.
Out of paper error
[Description]
The out of paper sensor detects there is not paper on the printing line.
[Recover action] This error disappears loading a new paper roll in the printer (see section
3.1.
Paper loading).
[Note]
This error stops the printing and it cannot be restarted until it is not recovered.
Open cover error
[Description]
The printer cover is open.
[Recover action] This error disappears when closing the cover.
[Note]
This error stops the printing and it cannot be restarted until it is not recovered.
NOTE: Printer operation when an error happens
When the SM3000 detects an error (except the near-end paper and coins drawer open errors), it
executes the following operations:
•
It stops all printing operations.
•
It changes its status to BUSY.
•
The ERROR LED blinks or the PAPER OUT LED permanently lights.
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