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When calling for an RMA number, please have the following information ready:
_____ Serial numbers and descriptions of product(s) being shipped back
_____ A listing including revision numbers for all software, libraries, applications, daughter cards,
etc.
_____ A clear and detailed description of the problem and when it occurs
_____ Exact code that will cause the failure
_____ A description of any environmental condition that can cause the problem
All of this information will be logged into the RMA report so it’s there for the technician when your
product arrives at FastVision. Put the camera inside its anti-static protective bags. Then pack the
product(s) securely in the original shipping materials, if possible, and ship to:
FastVision, LLC.
71 Spit Brook Rd, Suite 200
Nashua, NH 03060
USA
Clearly mark the outside of your package:
Attention
RMA 90XXX
Remember to include your return address and the name and number of the person who should be
contacted if we have questions.
25.3. Reporting
Bugs
We at FastVision are continually improving our products to ensure the success of your projects. In
addition to ongoing improvements, every FastVision product is put through extensive and varied
testing. Even so, occasionally situations can come up in the fields that were not encountered
during our testing at FastVision.
If you encounter a software or hardware problem or anomaly, please contact us immediately for
assistance. If a fix is not available right away, often we can devise a work-around that allows you to
move forward with your project while we continue to work on the problem you’ve encountered.
It is important that we are able to reproduce your error in an isolated test case. You can help if you
create a stand-alone code module that is isolated from your application and yet clearly
demonstrates the anomaly or flaw.
Describe the error that occurs with the particular code module and email the file to us at:
We will compile and run the module to track down the anomaly you’ve found.
If you do not have Internet access, or if it is inconvenient for you to get to access, copy the code to
a disk, describe the error, and mail the disk to Technical Support at the FastVision address below. If
the code is small enough, you can also FAX the code module to us as indicated below.
If you are faxing the code, write everything large and legibly and remember to include your
description of the error.
When you are describing a software problem, include revision numbers of all associated software.
For documentation errors, photocopy the passages in question, mark on the page the number and
title of the manual, and either FAX or mail the photocopy to FastVision.
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