
50
24.
TROUBLESHOOTING
There are several things you can try before you call FastVision Technical Support for help.
_____ Make sure the computer is plugged in. Make sure the power source is on.
_____ Go back over the hardware installation to make sure that the system is properly installed.
_____ Go back over the software installation to make sure you have installed all necessary software.
_____ Run the Installation User Test to verify correct installation of both hardware and software.
_____ Run the user-diagnostics test for your main board to make sure it’s working properly.
_____ Insert the FastVision CD-ROM and check the various Release Notes to see if there is any
information relevant to the problem you are experiencing.
The release notes are available in the directory:
\usr\fastvision\alinfo
25. FASTVISION
TECHNICAL
SUPPORT
FastVision offers technical support to any licensed user during the normal business hours of 9 a.m. to 5
p.m. EST. We offer assistance on all aspects of camera installation and operation.
25.1.
Contacting Technical Support
To speak with a Technical Support Representative on the telephone, call the number below and ask
for Technical Support:
Telephone: 603-891-4317
If you would rather FAX a written description of the problem, make sure you address the FAX to
Technical Support and send it to:
Fax:
603-891-1881
You can email a description of the problem to
25.2.
Returning Products for Repair or Replacements
Our first concern is that you be pleased with your FastVision products.
If, after trying everything you can do yourself, and after contacting FastVision Technical Support, you
feel your hardware or software is not functioning properly, you can return the product to FastVision
for service or replacement. Service or replacement may be covered by your warranty, depending
upon your warranty. The first step is to call FastVision and request a “Return Materials
Authorization” (RMA) number. This is the number assigned both to your returning product and to all
records of your communications with Technical Support. When a FastVision technician receives
your returned hardware or software he will match its RMA number to the on-file information you have
given us, so he can solve the problem you’ve cited.
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