Hardware Mounting
50
We.R System
Symptom
Symptom
A previously
recorded video
clip does not
appear in the
History list
1.
Choose a different video clip to determine if the problem is with
the Control Panel or with the service
2.
Try to play a video created from a different camera, if a second
camera exists. This will determine if the issue is with the
camera
3.
Verify that you are using the correct
History filter
D.7
Best Practice
D.7.1
Icons
The first step to resolving an issue with a We.R device is to determine if the issue
is the result of one of the following states:
Low Battery
Lost Connection
Triggered Tamper Mechanism
Identifying the state of a device is easily done via the We.R web application. A
small icon will appear in the upper right-hand corner of the device’s graphical
representation. This icon will provide a quick determination as to the cause of the
issue.
Icon
Cause
Solution
Low Battery
Battery is running out of
power
Battery is installed incorrectly
("+" and "-" polarity)
Battery is not in the device
Re-install the battery
Replace the battery
Lost Connection
RF interference
Device is out of range
Damage to the device
Mount the device closer to
the Control Panel
Mount the device away
from the cause of the
interference, but not out of
range of the Control Panel
Tramper Triggered
Device casing has been
opened
Device has been removed
from its mounting
Damage to the device
An actual break-in is taking
place
Examine the device and
either re-mount it, return
the casing to its proper
position, or call the
authorities about a break-
in
