Hardware Mounting
32
We.R System
Appendix B
Troubleshooting
1.
Trouble Activating a Device
: If you have trouble activating a device within the
system, ensure that the device is at least 1 meter away from the Control Panel. If that
does not help, restart the system as follows:
a.
Log out of the We.R application running on a web browser and/or mobile handset.
b.
Unplug the Control Panel from the electrical socket.
c.
Open the back cover of the Control Panel and remove the battery.
d.
Wait a few seconds, and then replace the battery and the battery cover and place
the Control Panel on a flat surface.
e.
Plug the power cable back into the Control Panel. Ensure that the other end of the
power cable is plugged into an electrical socket.
f.
Wait for the LED on the front of the Control Panel to glow green before moving to
the next step. (A green LED indicates that the Control Panel has completed the
activation process, which can typically take about 5 minutes.)
g.
Log in to the We.R system and try to activate the device again.
h.
If the LED on the front of the Control Panel does not change to green, and using
only cellular connectivity, place the Control Panel in a different room, to improve
the cellular network coverage.
2.
If you have trouble adding a monitoring device to the system, it may be due to
temporary radio interference. Wait a 10-15 seconds and repeat the “Add Device”
procedure again.
a.
If you have trouble adding a Key Fob device to the system. Remove the battery,
press and hold the status button for 5 seconds and power up again.
3.
When you have an Ethernet and a GSM installed on your Control Panel, you have a
green LED and you receive a Web/Mobile notification that you need to manually set
the APN settings.
4.
If the Control Panel LED continuously flashes green or orange, it means that your SIM
card APN has not been recognized. Contact your mobile operator and verify the APN
information. Then click APN Settings. Select the relevant criteria you received from
your mobile operator and manually set the Control Panel protocol via SMS.
