Essence We.R Скачать руководство пользователя страница 48

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Hardware Mounting

We.R System

Symptom

battery in the Control Panel again and re-connect the
power adaptor

Logout from the We.R web application and log in again

Low Battery icon
appears on the We.R
web application

Check that the battery of the device (where the icon
appears) is inserted correctly

Press F5 to refresh the We.R web application screen

If the issue is with the Control Panel, verify that the
battery is fully charged and connected correctly

Device Tamper icon
appears on the web
application

Verify that the device (where the icon appears) is in the
correct position, and its casing is not open

Press F5 to refresh the We.R web application screen

There is no video from
a live camera feed in
the dashboard

Check that the camera is working correctly (i.e. the
notification LED is blinking)

Verify that the distance between the camera and the
Control Panel is correct, refer to the We.R user manual

There is no email alert
for particular event

Verify that the email address which is associated with
the user is correct. The address appears in the web
application Users tab

Cannot play a saved
video form the History
list

Choose the correct filter mode by clicking Filter on the
History screen, and choosing relevant criteria

History Screen

Play a video from a different camera. This will determine
where the issue is, with the camera or the application

If you cannot play any video from any camera, contact your
local We.R agent

Содержание We.R

Страница 1: ...Part of the Essence Group Version 2 5 October 2012 Home Family Management Solution User Manual...

Страница 2: ...rinting reuse reproduction adaptation distribution or translation without the prior written permission of Essence We R Home Family Management Solution Ltd is prohibited The information included in thi...

Страница 3: ...Only Web 14 4 2 Manage Devices Web 14 4 2 1 Viewing Information about Devices in the System 15 4 2 2 Adding a New Device 15 4 2 3 Adding a New Key Fob Device 15 4 2 3 1 Wizard Dialogs for Adding a De...

Страница 4: ...Appendix A Power Up Devices Peripherals 29 Appendix B Troubleshooting 32 Appendix C Technical Specifications 33 Appendix D Frequent Asked Questions 39 D 1 Control Panel 39 D 2 Magnet Detector MGL 42...

Страница 5: ...types of components the Control Panel and the peripheral devices devices that are alarm triggers Throughout this book peripherals may be referred to as devices Keep the system components away from we...

Страница 6: ...Panel power cord Square Battery Pack M8000BAT Control Panel backup power source Additional devices may be purchased from your local distributor as needed Prerequisites Before starting the We R system...

Страница 7: ...ocket on the back of the Control Panel and then into a network socket on a wall If there is no internet connection available via the Ethernet cable the SIM card will be used as the primary connection...

Страница 8: ...sessions accessing the We R system management software just enter your login information email address and password and click Login 1 From a web browser go to the We R web application as specified by...

Страница 9: ...screen is displayed see Figure 5 Enter the 8 digit serial number recorded earlier see Appendix G Figure 5 Serial Number Registration Screen and Follow up Screen Click Next Enter your personal details...

Страница 10: ...rify the APN information Then click APN Settings Registration The APN Information screen is displayed Alternatively from within the application browser click the Settings button at the top right of th...

Страница 11: ...placed in the Control Panel The number must include the international format country code area code phone number sample 14035554567 Control Panel serial The manufacture assign serial number of the Con...

Страница 12: ...artphone go to Android Market and download the We R application 3 1 1 Access the We R System Remotely Select the We R application and identify yourself to the system with your 4 digit application code...

Страница 13: ...reen 4 1 2 Adding a New User to the System Web 1 Click Add New User A New User row is added to the list 2 In the New User information area to the right of the list enter the new user s information All...

Страница 14: ...k Add The user is added to the system 4 1 3 Removing a User from the System Web 1 Select a user from the User list 2 Click Remove User The user is removed from the list and no longer has access to the...

Страница 15: ...he roll down menu A wizard guides you through the process You have 3 minutes to complete the wizard instructions click Save before the wizard times out 2 Follow the instructions and enter the relevant...

Страница 16: ...Device The We R wizard for adding devices to your system consists of the following dialogs Follow the instructions and click Finish in the last dialog to complete the process This section compares th...

Страница 17: ...owing you to monitor and protect zones when you and members of your family are at home For example monitor your medicine cabinet Simply associate the medicine cabinet door sensor with the day arm scen...

Страница 18: ...ystem is armed the device alarm action reverts to its primary assigned action 4 2 4 Removing an Existing Device 1 From the Device screen select a device in the Device list 2 Click Remove Device 3 Conf...

Страница 19: ...personal remote control device that allows you easy access to basic We R system features Figure 16 Key Fob Face Table 1 Key Fob Buttons and LEDs No Description 1 Full Arm button and LED 2 Disarm butto...

Страница 20: ...rt duration System disarmed Night Arm On Red short duration System is partially armed according to the night scenario Day Arm On Red short duration System is partially armed according to the day scena...

Страница 21: ...ages and video be taken on a selected device 5 3 Manage Histories Mobile 5 3 1 Viewing Device Histories Mobile On the Main Status screen of the We R Mobile application click History The device histori...

Страница 22: ...Dashboard screen provides a central location for key elements of your We R system The Dashboard is organizes so that system information is easily accessible When accessing your system this most likely...

Страница 23: ...tection Day Arm The system protects and monitors designated hazardous zones This scenario is used mostly for childcare and safety allowing you to monitor and protect zones like medicine cabinet swimmi...

Страница 24: ...lication if you are logged in and on your mobile phone through the We R Mobile application Upon receipt of an Alarm notification you have the following options Watch Video View images from the IPDs in...

Страница 25: ...ndoor Photo Detector IPD 1 Peel off the mounting tape s protective covering to mount the IPD spherical lens pointed down on a wall about 220 cm above the floor and at least 10 cm below the ceiling Pla...

Страница 26: ...tections will activate the device 9 3 PIR and IPD Operational Modes The We R system has 2 operation modes for PIR and IPD devices Walk Test Mode A test mode which occurs after the device powers up ins...

Страница 27: ...ates that the device elements are out of range or misaligned i e the door is open Figure 24 Window Door Sensor Mounting Diagram Best Practice The distance between the 2 components should be no more th...

Страница 28: ...ing 28 We R System 2 To detach the device from the wall in case of battery replacement or any other maintenance activity press the white lock at the bottom of the device and slide the device upwards s...

Страница 29: ...tery cover from the IPD 2 Insert 2 AA batteries For the next 10 minutes the red light in the IPD may glow periodically as the device conducts a series of tests 3 Replace the battery cover and mounting...

Страница 30: ...er A 3 Indoor Siren 1 Remove the battery cover from the Indoor Siren see Figure 28 2 Insert 4 AA batteries The siren provides an audio indication that it is operational 3 Replace the battery cover on...

Страница 31: ...s on the battery cover and the back of the device are aligned and then remove the cover Figure 30 Key Fob Battery Cover 2 With the Battery side marked facing up insert the battery into the battery Key...

Страница 32: ...typically take about 5 minutes g Log in to the We R system and try to activate the device again h If the LED on the front of the Control Panel does not change to green and using only cellular connect...

Страница 33: ...160 grams 45 grams batteries Motion Detector PIR Size H 50mm L 114mm W 60mm Weight 90 grams 30 grams batteries Key Fob SIZE WEIGHT Size H 10mm L 60mm W 40mm Weight 25 grams incl battery Indoor Siren S...

Страница 34: ...operation period up to 36 months 4 AA alkaline batteries Window Door Sensors Long operation period up to 24 months 1 AA alkaline battery Tag Reader 3 AA alkaline batteries only for the Tag Reader Lon...

Страница 35: ...e range with Alkaline batteries 20 C 50 C with Lithium batteries 20 C 60 C Operating Ambient Temperature range with Alkaline batteries 0 C 50 C with Lithium battery 5 C 60 C Humidity Up to 95 non cond...

Страница 36: ...50 C with Lithium batteries 20 C 60 C Operating Ambient Temperature range with Alkaline batteries 0 C 50 C with Lithium battery 5 C 60 C Humidity Up to 95 non condensing Communication Control Panel Up...

Страница 37: ...c appliances Window Door Up to 500m RF range open air ECOP bi directional radio protocol onboard Modulation and Frequency DSSS 2 4 GHz Indoor Photo Detector Up to 500m RF range open air ECOP bi direct...

Страница 38: ...ation Temperature compensation for the IR Key Fob N A Window Door Tamper Alarm when detached from surface Data Security 128bit AES encryption Unique electronic serial number Supports automatic over th...

Страница 39: ...uick resolutions D 1 Control Panel Symptom Solution Initial attempt to bring the We R system online fails and the Control Panel indication LED is OFF In the Control Panel check the battery power level...

Страница 40: ...nection If you open your browser and your Home page opens with no connection dialog you are using a direct connection 4 Verify that port 43001 is open in the home s router firewall You can check port...

Страница 41: ...Registration The APN Information screen is displayed APN Information Screen After completing the APN Information screen click Send SMS to Panel The information is relayed to the Control Panel via SMS...

Страница 42: ...battery cover in the slit at the bottom right of the battery container for a few seconds Remove Static Electricity from the Siren Alternatively remove the battery cover and then return it to its origi...

Страница 43: ...inserted correctly with the and polarity observed 2 Verify the magnet part of the detector has not lost its magnetism The detector status LED is red but there has been no status change to the magnet d...

Страница 44: ...ess telephone base D 3 Indoor Photo Detector IPD Motion Detector PIR Symptom Symptom The IPD PIR does not detect or record images Check the following 1 An icon on the web application displays a low ba...

Страница 45: ...in a new location The intent is to resolve any RF interference The IPD camera flashes periodically 1 This may not be an issue an intruder may have been detected 2 Check for any damage to the device t...

Страница 46: ...oring station by looking at the low battery event entry on the right side of the web application replace the battery Lithium battery only All the LEDs are flashing This may not be an issue check the h...

Страница 47: ...agent Receiving invalid serial number message during the first time registration procedure 1 Verify that the status LED on the Control Panel is green 2 Verify that you have entered the correct serial...

Страница 48: ...ss F5 to refresh the We R web application screen There is no video from a live camera feed in the dashboard 1 Check that the camera is working correctly i e the notification LED is blinking 2 Verify t...

Страница 49: ...Arm Night Arm does not work 1 Verify that the Control Panel is online and the status LED is green 2 Verify that none of the system devices has had their Tamper mechanism triggered If a device has bee...

Страница 50: ...e via the We R web application A small icon will appear in the upper right hand corner of the device s graphical representation This icon will provide a quick determination as to the cause of the issu...

Страница 51: ...nt Event list in the web application D 7 2 Web application browser visibility When viewing the We R web application the browser resolution should be 100 percent Anything higher i e 120 will result in...

Страница 52: ...System Appendix E Port Checking To check the availability of port 43001 follow these steps 1 Click Start Run and type cmd in the text field 2 Click Enter The Window terminal screen is displayed 3 Typ...

Страница 53: ...is unsuccessful an error message appears This means that port 43001 is blocked and needs to be opened on the router To unblock a port refer to your home router configuration documentation Note If you...

Страница 54: ...button and then click Control Panel Programs Under Programs and Features click Turn Windows features on or off The Windows Features Dialog is displayed If you are prompted for an administrator passwor...

Страница 55: ...ol Panel S N Owner Name Owner Email Password User Code for mobile phone usage Mobile Phone Number including country and area codes For More Information If you should encounter any problems or have any...

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