ESPEC BTL-433, Инструкция по эксплуатации

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Criterion Series Benchtop User’s Manual
50
9. Warranty
ESPEC WARRANTY PROCEDURE
Please follow these steps when requesting
warranty service:
•
If a chamber fails or you suspect a failure;
1. For help in identifying the problem
before you place a warranty call, follow
the steps in the “troubleshooting”
section of your manual.
2. Confirm that all utilities are connected to
the chamber and functioning properly.
3. Locate the ship date on the chamber
data tag.
4. Confirm the chamber is within the
warranty period by reading the Warranty
Policy in the back of your Chamber
User’s Manual.
•
All warranty calls must be directed to
ESPEC Customer Support Department @
877-463-7732 or (616) 896-6100 between
8:00 am and 5:00 pm Eastern Time, or via
E-mail @ support@espec.com.
Unauthorized service during the warranty
period may void warranty. When placing
the call, be sure to have the following
information available:
1. Chamber Model and Serial Number,
located on the data tag.
2. Detailed information on the suspected
failure and/or alarm detail.
3. Operating mode at time of failure, i.e.,
heating, cooling, temp., humidity.
4. Detail of program being run at the time
of failure and a copy of recorder chart or
test data, if available.
•
Upon receipt of this information, the
Customer Support Department will arrange
for appropriate service.
•
Certain types of service during the warranty
period will require a purchase order prior to
service.
The following steps apply when requesting
warranty parts:
•
Contact the ESPEC Customer Support
Department at 877-463-7732 or
(616) 896-6100 between 8:00 am and 5:00 pm
Eastern Time, or via E-mail @
support@espec.com.
•
To order a replacement part, please provide the
following:
1. The complete ESPEC part number from
your replacement parts list.
2. Model and serial number of the chamber
for which the replacement part is being
requested.
3. The specific complaint regarding the failed
part.
•
The Customer Support Department will
authorize the return of the failed material and
issue an RMA (Return Material Authorization)
number.
1. Put the RMA number on the packing list along
with the name and phone number of a contact
person.
2. All parts being returned may be shipped freight
collect via:
0 – 70 lbs. – UPS surface
71 lbs. and over – Contact
ESPEC for routing instructions
Any other means of shipment will result in
an additional charge to the customer.
•
Any failed part, replaced under terms of the
warranty, and not returned to ESPEC when an
RMA is issued, will be invoiced at the current
price.
•
All parts are shipped FOB Hudsonville, MI
49426.