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Chapter 12: Troubleshooting

189

EVS5200_DOC_SOP_DS850

Software Version 2.10

Published: February 26, 2014

Chapter 12: Troubleshooting

This chapter provides instructions for the steps to take for some common issues that
may occur with the DS850. If these issues persist after you have attempted the
troubleshooting steps, please contact your ES&S representative.

The following issues are covered in this section:



Abnormal Scan Termination



Loss of Power To the Facility

Abnormal Scan Termination

If an abnormal scan termination occurs, the scanner will use a predefined set of criteria
to determine the scan error type. After the scanner determines the scan error type, it
will display instructions for correcting the error. Carefully follow the displayed
instructions.

Loss of Power To the Facility

In the event that the power to the facility is lost, the UPS will repeat a series of 4 beeps
and will provide battery power long enough for you to finish scanning the current batch
of ballots, save or delete the batch, and perform a controlled shutdown. If you do not
shut down the system, and the UPS reaches a critically low battery level, the DS850 will
initiate a controlled shutdown to prevent the system from being corrupted by an
uncontrolled shutdown. When this occurs, all unsaved ballot data will be lost, and the
ballots will need to be re-scanned. Scanning is not allowed while on battery power, but
all other functions are available. When power to the facility is restored, scanning can
resume normally.

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Содержание DS850

Страница 1: ...DS850 Operator s Guide Document Version 4 0 Software Version 2 10 Published February 26 2014 ...

Страница 2: ...rrantiesmadebyElection Systems Software are contained in such agreements Users should ensure that the use of thisequipmentcomplieswithalllegalorotherobligationsoftheirgovernmentaljurisdictions All ES S products and services described in this document are registered trademarks of Election Systems Software All other products mentioned are the sole property of their respective manufacturers Proprieta...

Страница 3: ...ble Power Supply UPS 10 Installing New Firmware 10 Contacting ES S for Technical Support 11 Contacting ES S for Supplies 11 General Timeline for Election Preparation 13 Operations Support Frequently Asked Questions 13 System Acquisition Procedures 14 Visual Inspection 14 Physical Inspection 14 Acceptance Checklist 16 Chapter 2 Safety Information 17 Important Safety Instructions 17 Power Sources 17...

Страница 4: ...stalling the UPS 51 Connecting the Scanner to the UPS 52 Connecting the External Printers 53 Setting Up the Audit Log Printer 54 Setting Up the Report Printer 55 Turning On the UPS 56 Starting the Scanner 57 Select a Precinct 58 Checking the Connection Between the UPS and the Scanner 61 Clearing and Initializing the Scanner 61 Loading the Election Definition 63 Setting the Date Time 66 Logic and A...

Страница 5: ...Results 116 Chapter 7 Post Election Day Tasks 119 Shut Down and Power Off the Scanner 119 Turn Off the UPS 120 Perform Scanner Maintenance 120 Perform UPS Maintenance 121 Recommended Steps to Prepare the DS850 for Storage 121 Appendix 122 Chapter 8 Reports 123 Zero Report 124 Results Report 126 Batch Bin Report 129 Precincts Processed Report 130 System Readiness Report 132 Ballot Style Counts Repo...

Страница 6: ... 4 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 Hardware menu 188 Chapter 12 Troubleshooting 189 Abnormal Scan Termination 189 Loss of Power To the Facility 189 Chapter 13 Revision History 190 ...

Страница 7: ...EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 Part 1 Introduction The Introduction contains the following chapters Chapter 1 DS850 Overview Chapter 2 Safety Information Chapter 3 DS850 User Interface ...

Страница 8: ...various locations within a precinct and when the polls close the ballots are physically transported to a central location then scanned and tabulated using the ES S DS850 In a traditional precinct count model ballots are scanned during election day on an ES S precinct scanner and tabulated once the polls are closed In this precinct based model the central count scanner is used to process early voti...

Страница 9: ...ill process at the polling place It also contains the user defined codes that must be entered on the scanner to perform various functions The election definition provides default values for configuration settings some of which can be modified on the scanner after the election definition is loaded Election Security All ports for connecting USB and Ethernet devices are located behind lockable doors ...

Страница 10: ... systems provisional ballots are handled procedurally Voters are allowed to vote a paper ballot that is segregated from valid Election Day ballots After the election each provisional ballot envelope is authenticated against the appropriate criteria and either allowed or not allowed Those ballots found to be valid are then opened and included in the Election Day totals according to processes define...

Страница 11: ...ns should be between 10 and 88 percent RH The DS850 is not protected against harmful ingress of moisture A standard 110V outlet must exist in the facility for power cord plug in The DS850 s input rating is 120V 50 60 Hz 8 0A single phase or 240V 50 60 Hz 8 0A dual phase The main supply voltage fluctuations are not to exceed plus or minus 10 percent of the rated supply voltage range To ensure 2 hou...

Страница 12: ...ports on the right side of the DS850 are all behind clear access doors that can be protected by both locks and seals The DS850 data ports on the left side of the DS850 are all behind a clear access door that can be protected by both a lock and a seal Note See Election Security in this chapter for more information ...

Страница 13: ...S S Election Definition Media Device flash drives and blank ES S Media Device flash drives and can be used to create an archive and to export data The picture on the right shows a typical USB flash drive Before inserting a USB flash drive remove the protective plastic cap to expose the USB connector Reference See Clearing and Initializing the Scanner Loading the Election Definition and Exporting D...

Страница 14: ...sh drive into a USB port Adjusting the DS850 Workspace You can make several manual adjustments to the DS850 workspace to improve usability including adjusting the tilt of the screen changing the length of the input and output trays and raising and lowering the side of the DS850 s cart Adjusting the Tilt of the Screen You can tilt the screen forward to achieve a potentially better viewing angle by ...

Страница 15: ...trays as they come through the transport If the output trays are set for ballots that are shorter than the ones being scanned the ballots will jam up in the trays Adjusting the output trays consists of changing the length of the trays and the position of the output tray paper stops Each of the output trays like the input tray has an extension with a round opening in it You can use the opening to p...

Страница 16: ...and to prevent the DS850 and the attached printers from being damaged in case of a power surge Installing New Firmware A certified ES S Technician will usually install new firmware on the DS850 If you have been instructed to install the new firmware an ES S Support Representative will assist you in the process Note The DS850 was certified using an external UPS to comply with electrical test requir...

Страница 17: ... and 7 00 P M CST Contacting ES S for Supplies ES S recommends that you keep the supplies listed below on hand for each DS850 You can order these items from ES S by calling 877 377 8683 Allow four weeks for delivery 8 5 x 11 continuous feed one part paper for the audit log printer ES S recommends that the printer paper be carbon less to avoid smearing If you will be using ERM the same type of one ...

Страница 18: ... minimum size is 1GB and the maximum is 8 GB Quantity 6 Marking Devices Although the DS850 reads a wide variety of marking devices ES S recommends that you use the following devices Audit log printer ribbon ES S part 4778 Quantity 1 per printer Report Printer Toner Cartridge ES S part 6826 Quantity 1 per printer Touch screen cleaning kit Warning The flash drives you use in the DS850 must be used f...

Страница 19: ... to the version listed on the purchase order The Acceptance Checklist will aid in the verification of the system What training is required General Timeline for Election Preparation 90 Days Submit site support request to ES S 63 Days All forms are due to ES S excluding Candidate forms 56 Days Candidate forms due to ES S 46 Days Last day to give ballot proofs to counties strictly for military or ove...

Страница 20: ...s and doors have a smooth function and are locked Open the rear door on the scanner and check for any loose connections or damaged parts Ensure that all belts transport rollers and protective guards are in place Physical Inspection Install the UPS connect the printers and the scanner to the UPS set up the printers and then turn on the UPS and the scanner See Chapter 5 Pre Election Day Tasks for in...

Страница 21: ...zing the Scanner for instructions Check the date and time displayed at the top of each screen to ensure the date and time are correct If necessary change the time and date See Set Date Time for instructions on modifying the scanner s system date and time Load the election definition into the scanner See Loading the Election Definition for instructions Load the ES S test deck of ballots onto the in...

Страница 22: ...Chapter 1 DS850 Overview 16 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 Acceptance Checklist Shown below is an example of the Acceptance Checklist for the DS850 ...

Страница 23: ... more information Ventilation Slots and openings in the case of the DS850 are included to provide adequate ventilation for the unit These openings must remain clear Do not block or cover any openings in the DS850 case otherwise the unit could overheat Do not operate the DS850 in an enclosed housing not approved by ES S Warning Icons Symbol Definition Electrical Shock Danger This symbol indicates a...

Страница 24: ...down and power off the DS850 and then turn off the UPS The UPS should be unplugged from the wall outlet and safely stowed before moving You should take care not to pinch the power cord when locking the power switch access door Servicing Damage Requiring Service Unplug the DS850 and call ES S to consult a qualified service technician under the following conditions When the power cord is damaged If ...

Страница 25: ... The DS850 meets or exceeds Federal Communication Commission standards for protection against generated or induced electromagnetic radiation and no additional safety precautions are required Warning Adjust only the controls specified in this manual Improper adjustment of other controls may result in damage to the scanner and could require work by an ES S technician to restore the scanner to normal...

Страница 26: ... 8 0A single phase power or 240V 50 60Hz 8 0A dual phase power Consult a licensed electrical contractor for proper electrical connections Pollution Degree 2 for the ambient environment Operating relative humidity 10 to 88 RH non condensing Operating temperature 50 degrees Fahrenheit to 95 degrees Fahrenheit Maintenance For applicable maintenance items refer to the DS850 System Maintenance Guide Wa...

Страница 27: ... that indicate the operating status of the DS850 See Operating Status Icons for a description of each icon A help menu is available on the DS850 If Help is available for the screen that is being displayed the button will be located in the upper right corner of the screen Select the Help icon to display the help text for that screen and the functions that are performed from that screen Unauthorized...

Страница 28: ...lugged into a wall outlet and the UPS is fully charged then the AC Power icon has its two connectors connected If someone disconnects the UPS from the wall outlet the AC Power icon has its two connectors separated Election Definition This icon indicates whether an election definition is loaded onto the DS850 An orange check mark in the lower left hand corner of the icon indicates that an election ...

Страница 29: ...ware Version 2 10 Published February 26 2014 The following is an example of the Scanning menu Election Menu Use the Election menu to load an election definition view election setup information export election results and to set your scanner configuration options ...

Страница 30: ...lear election results You can clear all election results or the election results for only a selected precinct Press Setup on the Election menu to view election setup and ballot count information clear and initialize the scanner and load an election definition Reports Menu Use the Reports menu to print or preview reports See Chapter 8 Reports for additional information on the various reports that a...

Страница 31: ...face 25 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 The following is an example of the Reports menu System Menu The System menu lists the following options Set Date Time Firmware Antivirus User Access ...

Страница 32: ...System menu to access the Firmware screen On the Firmware screen you can see the version of the firmware loaded onto the DS850 and other information about the machine Note The scanner s date and time settings cannot be changed when the scanner contains ballot data Reference See Set Date Time for the steps that must be taken to change the scanner s system date and time Reference For detailed instru...

Страница 33: ...7 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 The following is an example of the Firmware screen Note The Load and Validate buttons refer to future functionality that is not currently available on the DS850 ...

Страница 34: ...to do so When User Access is disabled the scanner cannot be locked If an election definition has been loaded the User Access setting determines the screen that is displayed when the scanner is started If an election definition has been loaded and User Access is enabled the Startup screen is displayed when the scanner is started If an election definition has been loaded and User Access is disabled ...

Страница 35: ...reen to change the user access setting 3 When prompted enter the Administration Code and press Accept 4 When the User Access selection screen appears highlight the desired option Disabled or Enabled by pressing on it Then press Save to save the change or press Cancel to cancel it Note If an election definition has not been loaded onto the scanner and you press User Access on the System menu a pop ...

Страница 36: ... of the Hardware menu Screen Calibration Press Screen Calibration to calibrate the scanner s touch screen Printers The Printers option on the Hardware menu allows you to print test pages on the report and log printers Follow the steps below to print test pages on these printers 1 From the Hardware menu press Printers Reference Refer to the ES S DS850 System Maintenance Manual for further informati...

Страница 37: ...e Printers screen appears press either Report Printer or Log Printer If you select Report Printer the Report Printer screen appears On the Report Printer screen press Print to print a test page on the report printer When you are finished press Back A test page similar to the one below prints from the report printer ...

Страница 38: ... If you select Log Printer the Log Printer screen appears On the Log Printer screen use the Form Feed and Line Feed buttons to advance the paper in the log printer to the point at which you want printing to begin Then press Print to print the test report on the log printer When you are finished press Back ...

Страница 39: ...especkle settings These tasks should only be performed by trained personnel Transport From the Transport screen you can set the ballot transport settings as well as exercise individual components of the DS850 transport The Transport screen lists the following options Note This section refers to future functionality that is not currently available on the DS850 Reference See the ES S DS850 System Ma...

Страница 40: ...screen 1 Press Transport on the Hardware menu 2 When prompted enter the Administration Code After you successfully enter the Administration Code the Transport screen is displayed Note If a hardware failure occurs the scanner will be in a Limited Functionality mode and some features may not be available Warning Adjustments to ballot transport settings should only be made by trained technicians ...

Страница 41: ... scanning in a given period of time decreasing the pick delay value increases the number of ballots that are picked for scanning in a given period of time Follow the steps below to change the DS850 s pick delay setting 1 Press Pick Delay on the Transport screen 2 When the Pick Delay settings screen appears showing the current pick delay setting press Edit 3 When the Pick Delay selection screen app...

Страница 42: ...llowing options Sensor Status Pick One Ballot Trays Motors Diverters Export Log The following is an example of the Interface screen Sensor Status Pick One Ballot Note This section refers to future functionality that is not currently available on the DS850 Note This section refers to future functionality that is not currently available on the DS850 ...

Страница 43: ...paper path and returns the trays to their original positions The following is an example of the Trays screen Motors Use the Motors option to start and stop the DS850 s transport motors Press Motors on the Interface screen to display the Motors screen In the Transport Motors field on the Motors screen press Start to start the transport motors or press Stop to stop the transport motors When you are ...

Страница 44: ...nts of the interface log to a USB flash drive 1 Insert a blank ES S Media Device flash drive into one of the USB ports on the DS850 2 On the Interface screen press Export Log The following is an example of the screen that is displayed when the interface log has been exported successfully 3 Remove the ES S Media Device flash drive and then press Done to close the Export Interface Log screen Note Th...

Страница 45: ...in the text box and press Send to manually send the command The following is an example of the Command Entry screen Tests Use the Tests screen to display the last saved ballot and to print the Mark Code and Digital Readings reports To access the Tests screen press Tests on the Transport screen The Tests screen lists the following options Display Ballot Gate Flipper Reports The following is an exam...

Страница 46: ...to view the other side of the displayed ballot Use the forward arrow to go to the next ballot and the back arrow to go to the previous ballot Use the forward arrow to go to the last ballot in the batch and the back arrow go to the first ballot in the batch Use the arrow buttons to position the ballot on the screen Use Export Current to send the tif image front and back for the currently displayed ...

Страница 47: ...ow to print the reports 1 Press Reports on the Tests screen to display the Reports screen 2 On the Reports screen highlight the desired report by pressing on the report title and then press Print 3 Press Done when you are finished printing reports Note This section refers to future functionality that is not currently available on the DS850 Note ES S Technicians use these reports to analyze scanner...

Страница 48: ...Chapter 3 DS850 User Interface 42 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 ...

Страница 49: ...s from modifying the scanner configuration or performing other scanner functions from the touch screen Follow the steps listed below to lock the scanner Ballot Number DS850 assigned scan number Barcode Number of selection barcodes on the card Master Barcode internal precint id internal ballot id write in count total selection barcode count Selections each row indicates the position of the candidat...

Страница 50: ... Scanner screen 3 On the Lock Scanner screen press Lock to lock the scanner or press Cancel to leave the scanner unlocked If you press Lock the Scanner Locked screen appears See the steps below for an example of the Scanner Locked screen Note If an election definition is not loaded or if User Access is disabled the Exit screen does not include the Lock Scanner button See the User Access section fo...

Страница 51: ...ked scanner 4 From the Scanner Locked screen press Unlock 5 When prompted enter the Election Code and then press Accept If you press Exit on the Exit screen the Exit screen closes and the Scanning menu is displayed Reference See Shut Down and Power Off the Scanner for an explanation of how the Shutdown Scanner button on the Exit screen is used ...

Страница 52: ...rt 2 Election Tasks This part of the manual contains instructions for the tasks that must be performed before on and after Election Day It includes the following chapters Chapter 4 DS850 Election Workflow Chapter 5 Pre Election Day Tasks Chapter 6 Election Day Tasks Chapter 7 Post Election Day Tasks ...

Страница 53: ... 10 Perform Logic and Accuracy Testing to verify that the DS850 properly reads ballot marks 11 Make any desired modifications to the processing mode bin sorting audit log printing and batch bin reporting configuration options see Configuring the Scanner 12 Place the ballots on the input tray and begin scanning ballots see Scanning 13 After you have finished scanning the ballots you can print repor...

Страница 54: ...ovides instructions for performing the following preparatory tasks Pre Election Maintenance Installing the UPS Connecting the Scanner to the UPS Connecting the External Printers Setting Up the Audit Log Printer Setting Up the Report Printer Turning On the UPS Starting the Scanner Checking the Connection Between the UPS and the Scanner Clearing and Initializing the Scanner Loading the Election Defi...

Страница 55: ... the three output bins the top middle or bottom bin If the surfaces of the rollers are dirty or discolored clean them To clean the rollers apply isopropyl alcohol to a cotton cloth and clean the visible surfaces of the rollers turning them as you clean to expose most of the surface area of the rollers Clean the Cameras Required Tools Dry cotton cloth pressurized air can Required Staff Personnel tr...

Страница 56: ...the cloth with the cleaning solution and gently wipe the screen until clean Then use a dry section of the cloth to dry any remaining cleaning solution from the screen Warning Before cleaning the scanner case disconnect the unit from its power source Do NOT use full strength or harsh detergents liquid cleaners aerosols abrasive pads scouring powders or solvents such as benzene or alcohol Liquids sh...

Страница 57: ...of the UPS involves connecting the bottom battery connector to the top battery connector Follow the steps below to install the UPS 1 Move the UPS so that the front panel of the UPS hangs over the edge of the table as shown in the picture on the right 2 Press down on the front panel and then slide it off as shown in the picture on the right ...

Страница 58: ...panel 5 Move the UPS to the spot where you want it to be when the scanner is operating 6 Plug the UPS into a power outlet Connecting the Scanner to the UPS Plug one end of the DS850 s power cord into the left side of the DS850 just below the power switch Plug the other end of the power cord into one of the bottom receptacles on the UPS that provides battery backup Connect the data communication ca...

Страница 59: ...to the UPS power jack that has surge protection only Connecting the laser printer power cord to the battery backup of the UPS will overload it Follow the steps below to connect the external printers 1 Plug the printer cables into the external USB printer ports located next to the power switch on the left side of the scanner 2 Plug the other end of the printer cables into the printer ports on the b...

Страница 60: ...and powered on The following is an example of a dot matrix printer Follow the steps below to configure the dot matrix printer using the buttons on the front panel of the printer 1 Verify that there is plenty of paper in the printer 2 Verify that the printer is powered on 3 Press and hold SHIFT and then press SEL to enable the menu 4 Release SHIFT 5 Press LF The printer control emulation is display...

Страница 61: ...2014 Setting Up the Report Printer The laser printer is used to print reports Before using the printer make certain that the printer is connected to the power jack that has surge protection only on the UPS there is paper in the printer and it is powered on The following is an example of a laser printer ...

Страница 62: ...make sure that the UPS is plugged into a power outlet Then press the power switch as shown in the picture below The green light visible at the top of this unit indicates that the UPS is powered on and that utility power is powering battery backup outlets Note The first time the UPS is powered up it will take eight hours for it to reach its full charge ...

Страница 63: ...you to either clear and initialize the scanner or load an election definition The following is an example of the Setup screen If an election definition has been loaded on the scanner and User Access is enabled the screen that appears when the scanner is started is the Startup screen From the Startup screen press Login if you are ready to scan ballots for the loaded election press Setup to load a d...

Страница 64: ...eps below to select a precinct 1 Press Select Precinct 2 Enter the precinct number or name and then press Search or just press Search Note If the election is By Style or if the Processing Mode is set to Single Precinct you will have to select a precinct before you can begin scanning the ballots See Select a Precinct for more information If the Processing Mode is set to Mixed Precinct you will not ...

Страница 65: ...rd to type in the first few letters numbers or the precinct name then press Search Then go to Step 3 You can also search the entire list of precincts on the DS850 by selecting Search Then go to Step 3 Note You do not have to enter a precinct number or name in the search field in order to perform a search You can leave the field blank and press Search Entering a number in the field simply helps to ...

Страница 66: ...lect is not listed press Back to perform another search 4 The Select Precinct confirmation screen appears press Next to confirm your selection If you are not satisfied with your selection press Back to review the list of search results or press Search to start a new search Once you have selected the correct precinct and pressed Next You will be returned to the Select Precinct screen Under Current ...

Страница 67: ... Power icon should be connected Clearing and Initializing the Scanner You must clear and initialize the DS850 prior to loading the election definition The clear and initialize process clears all data from the machine and loads the necessary encryption keys to load and run the election Follow the steps below to clear and initialize the scanner 1 Press Election to access the Election menu Note These...

Страница 68: ...ialize This displays the Searching for EQC Media Device pop up screen 4 Insert a valid for the election EQC Media Device flash drive into one of the scanner s USB ports The previous pop up screen is temporarily replaced by a Detecting inserted device pop up screen Then the Qualification Code screen appears 5 Enter the Qualification Code and then press Accept Reference See Using USB Media Devices f...

Страница 69: ...been successfully cleared and initialized Remove the EQC Media Device flash drive from the scanner s USB port and then press Done Loading the Election Definition You must clear and initialize the DS850 prior to loading the election definition The clear and initialize process clears all data from the machine and loads the necessary encryption keys to load and run the election Election coders create...

Страница 70: ...plays the Searching for Election Definition Media Device pop up screen 4 Insert a valid for the election Election Definition Media Device flash drive into one of the scanner s USB ports The previous pop up screen is temporarily replaced by a Detecting inserted device pop up screen Then the Election Code screen appears 5 Enter the Election Code and then press Accept Reference See Using USB Media De...

Страница 71: ...he election press Yes to start the election definition load process or press No to stop it If you press Yes a pop up screen appears briefly to let you know that the election definition is being loaded 7 The following screen appears when the election definition has been loaded successfully Remove the Election Definition Media Device flash drive containing the election definition and store it in a s...

Страница 72: ... Press Set Date Time on the System menu to access the Date Time screen 2 Press Change Date to change the date on the scanner The Set Date settings screen appears displaying the current system date 3 Press Edit on the Set Date settings screen to change the current system date Note The scanner s date and time settings cannot be changed when the scanner contains ballot data Therefore if the scanner s...

Страница 73: ...p and down arrows to modify the settings for month day and year 6 After you have modified the system date settings press Next to display the Set Date confirmation screen or press Cancel to cancel the change 7 On the Set Date confirmation screen review your changes Then press Save to save the new settings Cancel to cancel them or Back to return to the previous screen Follow the steps listed below t...

Страница 74: ...ime on the System menu to access the Date Time screen 2 Press Change Time to change the time on the scanner The Set Time settings screen appears displaying the current system time 3 Press Edit on the Set Time settings screen to change the current system time 4 When prompted enter the Administration Code and then press Accept ...

Страница 75: ...esting as required by your jurisdiction s procedures and applicable laws Logic and accuracy testing includes zeroing totals scanning the ballot test deck and checking reports A hand counted test deck for each election is available from ES S A test deck is a stack of sample ballots that are marked and scanned at ES S The reports included with the test deck contain accurate results for the election ...

Страница 76: ...r reports to the ones provided by ES S to verify that the scanner is operating properly 7 Clear the election results see Clearing Election Results 8 Print the Zero Report to verify that ballot totals are all zeros Note If you turn off bin sorting for logic and accuracy testing be sure to set the bin sorting options as required for your election after the testing has been completed See Bin Sorting ...

Страница 77: ...tion settings from the default settings established in ElectionWare This screen can be accessed by selecting Configuration from the Election menu screen The following items are listed on the Configuration screen Processing Mode Bin Sorting Audit Log Batch Bin Reporting Results Access Precinct Labels Ballot Images Network Multifeed Stop The following is an example of the Configuration screen ...

Страница 78: ... diverts any ballot that is outside of that precinct to the top out stacked Not Processed bin Follow the steps below to change the Processing Mode 1 Press Processing Mode on the Configuration screen to access the Processing Mode settings screen 2 Press Edit on the Processing Mode settings screen Reference Default settings for the processing mode are part of the Election Definition defined in Elect...

Страница 79: ...ished February 26 2014 3 When prompted enter the Election Code and then press Accept 4 When the Processing Mode selection screen appears highlight the desired Processing Mode by pressing on it Then press Save to save the new Processing mode setting or press Cancel to cancel the change ...

Страница 80: ...ff The middle bin is not able to be changed and will always follow the ElectionWare defaults Reference See the ES S ElectionWare Volume IV Deliver User s Guide for additional information on ElectionWare See Scan Screen Sort Options for instructions on how to enable and disable the Sorting on off feature See Sorting On Off Feature for information on the impacts of turning sorting off Write In A wri...

Страница 81: ... scanner s internal memory when the batch is saved Follow the steps below to configure the sort settings 1 Press Bin Sorting on the Configuration screen The Bin Sorting options screen opens 2 On the Bin Sorting options screen press Sort Settings Unclear Marks Unable to interpret a mark in an oval position on the ballot Cross Over In an Open Primary this option out stacks ballots with votes for any...

Страница 82: ...onWare for each bin Press Edit to change the settings for each bin 4 When prompted enter the Election Code and then press Accept 5 To change the options for the bin sorting press the Option Button under each ballot exception to sort the ballots to the bin of your choice You can only choose one bin per ballot exception Press Save to save the settings and return to the Sort Setting View screen ...

Страница 83: ...ion setting 1 Press Bin Sorting on the Configuration screen The Bin Sorting options screen opens 2 On the Bin Sorting options screen press Scan Screen Sort Options The Scan Screen Sort Options settings screen is displayed Note The Cross Over option is only applicable for an open primary election Note For Logic and Accuracy Testing you may be required to turn off bin sorting prior to scanning the t...

Страница 84: ...reen press Edit 4 When prompted enter the Administration code and then press Accept The Sort Option selection screen is displayed 5 On the Sort Option selection screen highlight the desired option Disabled On Scan Screen or Enabled On Scan Screen by pressing on it Then press Save to save the new setting or press Cancel to cancel the change ...

Страница 85: ...reen allows you to change the number of copies of each Batch Bin report to be automatically printed whenever a user saves a scanned batch of ballots Together the following three Batch Bin reports identify the resulting bin disposition of each ballot within the saved batch Not Processed Processed with Write ins Processed Reference See the ES S ElectionWare Volume IV Deliver User s Guide for additio...

Страница 86: ...eporting settings screen 2 When the Batch Bin Reporting settings screen appears press Edit to modify the current settings 3 When prompted enter the Election Code and then press Accept Reference See the ES S ElectionWare Volume IV Deliver User s Guide for additional information on ElectionWare Reference The Batch Bin reports can also be printed from the Reports menu See Chapter 8 Reports for instru...

Страница 87: ...finished press Save to save the changes or press Cancel to cancel the changes Results Access The Results Access option will allow jurisdictions to restrict access to the Results Report and vote collection process before polls have closed This option will restrict access to the following DS850 screens Reports selection screen option Results Report Results menu screen options Export Results Export F...

Страница 88: ...s Unlocked Results Report and vote process options are available Locked The following options are restricted from use The Reports selection screen option Results Report Results menu screen options Export Results Export Files Backup menu screen option Collection 6 Press Save to save your current option Note If the user attempts to use any of the locked functions they will receive a message informin...

Страница 89: ...le if you change the name to borough it will replace precinct on the screens and reports 1 Select Precinct Label on the Configuration screen to access the Precinct Labels settings screen 2 When the Precinct Labels screen comes up you will have the following choices Change Singular Label this will change any of the labels that are singular text Change Plural Label this will change any of the labels...

Страница 90: ... Published February 26 2014 5 Enter the preferred name into the field by using the on screen keyboard After you have completed entering the name press Save 6 Confirm that the name is correct if it is correct select the Menu button This will return you to the Precinct Labels screen ...

Страница 91: ...0 Published February 26 2014 Change Plural Label 1 Press Change Singular Label to change the singular text 2 Press Edit to change the text of the label 3 Enter the preferred name into the field by using the on screen keyboard After you have completed entering the name press Save ...

Страница 92: ...sion 2 10 Published February 26 2014 4 Confirm that the name is correct if it is correct select the Menu button This will return you to the Precinct Labels screen Ballot Images 1 Select Ballot Images on the Configuration screen to access the Ballot Images settings screen ...

Страница 93: ... 10 Published February 26 2014 2 Press Edit to update the selections 3 You will be able to select from one of the following options None All Processed Images Processed Write In Images Only 4 After you make your selection press Save to save your selection or press Cancel to exit ...

Страница 94: ...ished February 26 2014 Network Multifeed Stop 1 Select Multifeed Stop on the Configuration screen to access the Ballot Images settings screen 2 Press Edit to select you option to turn on or off the multifeed detection Note See Chapter 9 DS850 Network for instructions on using a network ...

Страница 95: ...d February 26 2014 3 Press On or Off to select the option you would like To save the selection press Save This is an example of the error screen you will see if you have the Multifeed Stop Option on You will get this error when multiple ballots are fed through the scanner at the same time ...

Страница 96: ...tructions on how to process folded ballots 1 Remove the ballot from the envelope and unfold it 2 Back fold the crease on each fold in the ballot 3 Start running ballots by laying them flat in small stacks of about 25 to 50 ballot Slowly increase the stack size if the scanner successfully processes smaller ballot batches without issues Maximum stack size for folded ballots should not exceed 150 bal...

Страница 97: ...ch screen press Scanning to display the Scanning menu Warning The ballot scanning process assumes that the scanner has been powered on all pre Election Day tasks have been completed the election definition has been loaded the user has the authority to scan ballots and the scanner has been calibrated Note Before you attempt to scan ballots cards make sure that the camera lid and rear panel are clos...

Страница 98: ...t guide out of the curved opening in the input tray as shown in the picture on the right c Place the ballots in the input tray The ballots can be in any orientation Reference See Adjusting the Input and Output Trays for instructions on how to adjust the trays Note ES S recommends using a jogger to separate the ballots and to align the ballot stack before you place the ballots in the input hopper I...

Страница 99: ...Stop button is available on this screen the other buttons are dimmed Note If you are required to select a precinct and have not yet done so the Start button will be dimmed The only button that you will be able to use is the Select Precinct button Press Select Precinct and follow the steps listed in the Select a Precinct section to search for and select a precinct After you have selected a precinct...

Страница 100: ...displayed again and the numbers in the Current column will be updated Out Stacked Ballots The following is an example of the Current column on the scan ballots screen showing seven ballots out stacked to the top not processed bin Note If ballots have been out stacked to the top not processed bin you have the option of generating the Not Processed Ballots report You can also remove the ballots from...

Страница 101: ...press the top red X You will be prompted to indicate whether you want to re scan the ballots If you select Continue the Top Bin count is zeroed out If you select Cancel the Top Bin count remains unchanged Note The red X at the bottom of the column is used to delete the entire batch Reference See Delete the Current Batch for instructions on deleting the current batch Note Ballots that are outstacke...

Страница 102: ...Software Version 2 10 Published February 26 2014 Save the Current Batch Follow the steps listed below to save a batch of scanned ballots 1 From the Scan Ballots screen press Save 2 When you are prompted to confirm that you want to save the batch press Save ...

Страница 103: ...n closes and a screen similar to the one shown below is displayed At this point you can press Done or Scan If you press Done the Scanning menu is displayed If you press Scan the Scan Ballots screen is displayed allowing you to scan another batch of ballots Note If you press Scan when the Scan Ballots screen opens the quantities in the Current column will be all zeros and the quantities in the Save...

Страница 104: ... Version 2 10 Published February 26 2014 Delete the Current Batch Follow the steps listed below to delete a batch of scanned ballots 1 Press the red X to the left of the Total line in the Current column 2 When prompted enter the Election Code and then press Accept ...

Страница 105: ...en similar to the one shown below is displayed At this point you can press Done or Scan If you press Done the Scanning menu is displayed If you press Scan the Scan Ballots screen is displayed Sorting On Off Feature By default the Sorting on off feature is disabled You can however enable the feature by changing the Sort Option setting to enabled Note If you press Scan when the Scan Ballots screen o...

Страница 106: ...t cannot be processed such as Invalid Ballot ID Unreadable ballot condition cannot be diverted to this bin Note The saved cast vote records for ballots that are diverted to the Processed bin bottom middle bin are marked for inclusion in the collection process Not Processed middle bin If the middle bin is configured as Not Processed then the ballot conditions that have selected for this bin will be...

Страница 107: ...tion is configure to go to the middle bin Unreadable ballots that cannot be read will divert to the top bin If the Sort Option is set to Disabled the Sorting on off button is not displayed on the scan ballots screens However sorting is performed as if the Sort Option was set to Enabled and the Sorting on off button was set to On Not Processed Ballot Report The DS850 can generate a Not Processed Ba...

Страница 108: ...rate a variety of results reports You can manually select the desired reports from the Reports menu Follow the instructions below to preview or print reports from the Reports menu 1 Select the desired report from the Reports menu 2 If there are options associated with the selected report set the desired options 3 Press Preview to view the report on the touch screen or press Print to print the repo...

Страница 109: ...n and the audit log to the Election Definition Media Device flash drive or a fully formatted ES S Media Device flash drive All of the copied data except for the audit log is encrypted The data can be pulled into the Election Reporting Manager ERM to be consolidated with vote data from other devices e g DS200 to generate the election results The data can also be used in ERM to generate reports Note...

Страница 110: ...ction Definition Media Device flash drive or a fully formatted ES S Media Device flash drive All of the copied data except for the audit log is encrypted Export Audit Log copies the audit log to the Election Definition Media Device flash drive or a fully formatted ES S Media Device flash drive The audit log is not encrypted If a problem occurs or if there is a question about the exact sequence of ...

Страница 111: ...splays the Searching for ES S Media Device pop up screen 4 Insert the Election Definition Media Device flash drive or a blank ES S Media Device flash drive into one of the scanner s USB ports The previous pop up screen is temporarily replaced by a Detecting inserted device pop up screen Then the Election Code screen appears 5 Enter the Election Code and then press Accept Reference See Using USB Me...

Страница 112: ...e saved cast vote records that were marked for inclusion in the collection process generates the vote results and exports those results to the USB flash drive along with the election definition and the audit log While this process is occurring a pop up screen will display indicating that the batch data is being collected and exported Note The saved cast vote records for ballots that are diverted t...

Страница 113: ...ress Election to display the Election menu 2 From the Election menu press Results to display the Results screen 3 From the Results screen press Export Files This displays the Searching for ES S Media Device pop up screen 4 Insert the Election Definition Media Device flash drive or a blank ES S Media Device flash drive into one of the scanner s USB ports The previous pop up screen is temporarily re...

Страница 114: ...e Version 2 10 Published February 26 2014 5 Enter the Election Code and then press Accept 6 Select where you would like to export the files USB Media Device Network Server Folder folder located on server 7 Press Export to export the files to your USB media device ...

Страница 115: ...f any scanned ballot that was not out stacked and the audit log While this process is occurring a pop up screen will display indicating that the batch data is being collected and exported Note The saved cast vote records for ballots that are diverted to the Processed bin bottom bin and to the Ballots with Write ins bin middle bin are marked for inclusion in the collection process The saved cast vo...

Страница 116: ...a has been successfully exported Remove the flash drive Then press Done to return to the Results screen Backup Follow the steps below to perform the Archive Data function 1 Press Election to display the Election menu 2 From the Election menu press Results to display the Results screen 3 From the Results screen press Backup The Election Code screen appears ...

Страница 117: ...ct from one of the following options Export Collect 7 Insert the Election Definition Media Device flash drive or a blank ES S Media Device flash drive that you want to use as the target media device The Detecting inserted device pop up screen is displayed briefly The message in red on the Archive Data selection screen disappears and the inserted flash drive is listed in the Media Devices field Ref...

Страница 118: ...it is highlighted in blue as shown below 9 If you press Confirm the Backup confirmation screen appears Press Cancel to cancel the process While the process is occurring a pop up screen indicating that the data is being gathered and archived is displayed briefly 10 The Archive Data screen will indicate when the data has been archived successfully Remove the flash drive Then press Done to return to ...

Страница 119: ...s screen 3 From the Results screen press Export Audit Log This displays the Searching for ES S Media Device pop up screen 4 Insert the Election Definition Media Device flash drive or a blank ES S Media Device flash drive into one of the scanner s USB ports The previous pop up screen is temporarily replaced by a Detecting inserted device pop up screen Then the Election Code screen appears 5 Enter t...

Страница 120: ...onfirm to confirm that you want to export the audit log or press Cancel to cancel the process If you press Confirm a pop up screen will display indicating that the audit log is being exported 7 The Export Audit Log screen will indicate when the audit log has been successfully exported Remove the flash drive Then press Done to return to the Results screen ...

Страница 121: ...ction results or the election results for only a specified precinct Clear All Results Follow the steps below to clear all election results 1 Press Election to access the Election menu 2 From the Election menu press Results to display the Results screen 3 On the Results screen press Clear All Results 4 When prompted enter the Override Code and then press Accept ...

Страница 122: ...ppear briefly to indicate that the results are being cleared When the results have been cleared successfully the following pop up screen will display Press OK to close the pop up screen All counts displayed on the Main Scan Ballot screen including the Last Export Total are now zeroed out Clear a Precinct s Results Follow the steps below to clear the election results for a single precinct 1 Press E...

Страница 123: ...recinct 4 When prompted enter the Override Code and then press Accept The initial Select Precinct screen is displayed 5 From the sequence of Select Precinct screens search for and select the precinct whose election results you want to clear Reference See the Select a Precinct section for the steps to follow to search for and select a precinct ...

Страница 124: ...appear briefly to indicate that the precinct s results are being cleared When the results for the specified precinct have been cleared successfully the Clear A Precinct s Results screen is displayed with a message indicating that the results for the specified precinct have been cleared Press Done to close the screen In the Saved column on the Main Scan Ballots screen any Middle or Bottom Bin ballo...

Страница 125: ...e Scanner After the post election day maintenance has been completed shut down and power off the DS850 and then prepare the machine for physical storage Follow the steps below to shut down and power off the DS850 1 Press Exit in the lower left hand corner of the screen to display the Exit screen 2 From the Exit screen press Shutdown Scanner to access the Shutdown Scanner screen Reference See the E...

Страница 126: ... machine Turn Off the UPS After you have shut down and powered off the scanner press the power switch on the UPS to turn it off Perform Scanner Maintenance After the Election Day tasks have been completed perform the following maintenance tasks to keep your DS850 scanner in proper working order Clean the rollers see Clean the Rollers in Pre Election Maintenance for instructions Clean the cameras s...

Страница 127: ...ng tripping hazards 7 Perform Scanner Maintenance as listed above 8 Inspect the equipment for damage 9 Log any issues for follow up with the ES S Election Support team 10 Secure the scanner output trays 11 Lock and seal all panels and scanner doors 12 Store the scanner in a secure physical location At a minimum ES S recommends storing the scanner in a locked room and enforcing access control on th...

Страница 128: ... Version 2 10 Published February 26 2014 Part 3 Appendix The Appendix contains the following chapters Chapter 8 Reports Chapter 9 DS850 Network Chapter 10 System Messages Chapter 11 Menu Structure Chapter 12 Troubleshooting Chapter 13 Revision History ...

Страница 129: ... your jurisdiction The report types listed below are generated from the Reports screen which is displayed when you select the Reports menu Zero Report Results Report Batch Bin Report Precincts Processed Report System Readiness Report Ballot Style Counts Report Note The Digital Readings and Mark Code reports cannot be generated from this Reports menu They are generated from a different Reports scre...

Страница 130: ...hat no ballots have been scanned You cannot print this report after ballots have been scanned on the DS850 The following is an example of the screen that is displayed when the Zero Report is selected from the Reports menu Follow the steps below to preview or print the Zero Report 1 From the Reports menu press Zero Report in the Report Type field 2 Press Preview to the view the report on the touch ...

Страница 131: ...Chapter 8 Reports 125 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 The following is an example of the Zero report ...

Страница 132: ...etail The report displays detailed contest totals for the selected precinct Precinct by Precinct Public The report displays contest totals for the selected precinct without including overvote and undervote information You must specify a precinct if you select the Precinct by Precinct Detail or Precinct by Precinct Public report level The following is an example of the screen that is displayed when...

Страница 133: ...4 If you selected the Precinct by Precinct Detail or Precinct by Precinct Public report level a Select Precinct button is displayed Press the Select Precinct button to select a precinct 4 Press Preview to the view the report on the touch screen or press Print to print the report on the laser printer Reference See Select a Precinct for the steps to follow to select a precinct ...

Страница 134: ...Chapter 8 Reports 128 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 The following is an example of the Results Report ...

Страница 135: ...ng detailed Short summary The following is an example of the screen that is displayed when the Batch Bin Report is selected from the Reports menu Follow the steps below to preview or print the Batch Bin Report 1 From the Reports menu press Batch Bin Report in the Report Type field 2 Select the desired bin by pressing on the option button to the left of it in the Bin Selection field Note ElectionWa...

Страница 136: ...rt allows you to see which precincts have been processed and which have not been processed The options for this report are Precincts Processed The report contains a list of the precincts that have been processed and the ballot counts for each Precincts NOT Processed The report contains a list of the precincts that have not been processed The following is an example of the screen that is displayed ...

Страница 137: ... 2 Select the desired report option by pressing on the option button to the left of it in the Listing Selection field 3 Press Preview to the view the report on the touch screen or press Print to print the report on the laser printer The following is an example of the Precincts Processed Report ...

Страница 138: ...ions for this report are The following is an example of the screen that is displayed when the System Readiness Report is selected from the Reports menu Follow the steps below to preview or print the System Readiness Report 1 From the Reports menu press System Readiness Report in the Report Type field 2 Select the desired report option by pressing on the option button to the left of it in the Repor...

Страница 139: ...Chapter 8 Reports 133 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 The following is an example of the System Readiness Report ...

Страница 140: ...vides the count of each ballot style within a precinct organized by ballot style The following is an example of the screen that is displayed when the Ballot Style Counts Report is selected from the Reports menu Follow the steps below to preview or print the Ballot Style Counts Report 1 From the Reports menu press Ballot Style Counts Report in the Report Type field 2 Select the desired report optio...

Страница 141: ...Chapter 8 Reports 135 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 The following is an example of the Ballot Style Counts Report ...

Страница 142: ...t Configuration on the Election screen to bring up the Configuration screen 2 Select Network and you will be prompted to enter the Election Code 3 Enter your Election Code in the entry field then press Accept The Network setting screen will appear and this will display the Server IP Address Folder Path and it will also show the IP Address for the scanner 4 To edit the IP Address for the scanner se...

Страница 143: ...Once your IP Address is set then you can test the connection to the server by pressing Test The DS850 will test the folder path and IP address for the server You will receive a message if it has been successful then select OK to return to the Configuration screen Note If the test was not successful check to make sure the path and IP addresses are correct Note To export results to the network serve...

Страница 144: ...the device into a PC The Audit log file is located in the Log folder on the Device To view the file open the file with an application such as WordPadTM System Error Recovery In the event that a critical error occurs that prevents further operation of the machine an error number and error message are displayed as well as the Shutdown button Use the following procedure to restart the system and cont...

Страница 145: ...terface Write down the error message and notify an appropriate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted 1009003 The MCP closed the connection X X This message appears when the Master Control Program terminates its connection with the User Interf...

Страница 146: ...ative will need to be contacted 1009007 The system has too many open sockets X X This message appears when the Master Control Program detects that there are so many unused communication link end points for its connection to the User Interface that it can no longer effectively communicate with the User Interface Write down the error message and notify an appropriate election official If possible sh...

Страница 147: ...ommand from the Master Control Program Write down the error message and notify an appropriate election official Try the command again If the problem persists shutdown the Scanner wait 30 seconds restart the Scanner and try the command again If the problem still remains an ES S Customer Service Representative will need to be contacted 1009022 MCP was unable to send a command to the tabulation engin...

Страница 148: ...priate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the processor is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009501 Camera Interface Undefined error X X X This m...

Страница 149: ...lection official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the processor is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009504 Camera Interface No image data X X X This message app...

Страница 150: ...ard Write down the error message and notify an appropriate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem...

Страница 151: ...possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009510 Camera Interface Error memory allocation X X X This message appears upo...

Страница 152: ...iagnose the problem 1009512 Camera Interface Buffer overflow X X X This message appears when a ballot is scanned and its resulting image data overflows the buffer of the BAPis Image Processor Board Write down the error message and notify an appropriate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an E...

Страница 153: ...ard is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009514 Camera Interface DMA Controller X X X This message appears if there is a problem with the DMA Controller on the BAPis Image Processor Board Write down the error message and notify an appropriate election official If possible shutdown and then turn off the Scanner ...

Страница 154: ... shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009517 Camera Interface Skew engine error X X X This message appears if there is a pro...

Страница 155: ...cial If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009520 Camera Interface G Link PCI error X X X This message appears if...

Страница 156: ...urn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009523 Camera Interface SRAM self test failed X X X This message appears if the SRAM self test failed on t...

Страница 157: ...is Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009525 Camera Interface Document queue corruption detected X X X This message appears if the BAPis Image Processor Board detects corruption of the Document Queue Write down the error message and notify an appropriate election official If possible shutdown and then t...

Страница 158: ...upported X X X This message appears if the BAPis Image Processor Board does not support the format of the scanned ballot image Write down the error message and notify an appropriate election official Attempt to rescan the ballot in a different orientation e g back of ballot facing up If that does not work set that ballot aside with an appropriate note attached for an election official to examine l...

Страница 159: ...peatedly occurs shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009530 Camera Interface Camera does not support TLK RGB pattern X X X T...

Страница 160: ...ian to fix the problem 1009532 Camera Interface Cannot communicate with Spartan FPGA X X X This message appears if the BAPis Image Processor Board failed to communicate with a Spartan FPGA field programmable gate array device Write down the error message and notify an appropriate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on ...

Страница 161: ...al If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists contact an ES S Service Technician Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009535 Camera Interface USB failed vendor specific command X X X This message appears if a...

Страница 162: ...ficial If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists contact an ES S Service Technician Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009538 Camera Interface Image lost X X X This message appears if the BAPis Image Proce...

Страница 163: ...ion official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists contact an ES S Service Technician Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009541 Camera Interface Unsupported camera command protocol X X This message app...

Страница 164: ...y an appropriate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists contact an ES S Service Technician Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009544 Camera Interface Illegal character from camera X X ...

Страница 165: ...cian to diagnose the problem 1009546 Bad mode X X X This generic message appears if the BAPis Image Processor Board receives a bad mode indication from either the Datawin Board or one of the two cameras Write down the error message and notify an appropriate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists...

Страница 166: ...essage and notify an appropriate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists contact an ES S Service Technician Since both the Camera Interface and BAPis Boards are COTS Commercial Off The Shelf products the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009549 Cannot o...

Страница 167: ... the error message and notify an appropriate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the Camera Interface Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 10...

Страница 168: ...d then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the BAPis Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009566 Camera Interface Error sending image X X X This message appears when a ballot is scanned and the Camera Interface Board fails to send the...

Страница 169: ...riate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists an ES S Service Technician will need to be contacted Since the Camera Interface Board is a COTS Commercial Off The Shelf product the ES S Technician may have to contact a BAP Technician to diagnose the problem 1009700 Input Tray Empty X This message a...

Страница 170: ...4 Middle Bin Full X During scanning when the Scanner diverts so many ballots to the Middle Output Bin that they are about to exceed the maximum ballot capacity of the bin ballot scanning stops and this error appears on a Scan Ballots error screen Select either Scan More or Done from the error screen and follow the on screen instructions for clearing the error which includes clearing the Ballot Tra...

Страница 171: ...X X During scanning when the timing of the decision to divert a ballot to a specific output bin is too late to activate the proper diverter s ballot scanning stops and this error appears on a Scan Ballots error screen Carefully read the Scan Ballots error screen Then select either Scan More or Done and follow the on screen instructions for clearing the error which includes clearing the Ballot Tran...

Страница 172: ...ck support plate for either the Input Tray or the Bottom Output Bin encounters a problem ballot scanning stops and this error appears on a Scan Ballots error screen Select either Scan More or Done from the error screen and follow the on screen instructions for clearing the error which includes clearing the Ballot Transport Path 1009712 PRECINCT LABELS NOT SELECTED X This message appears on the ini...

Страница 173: ...e Scan Ballots error screen Then select either Scan More or Done and follow the on screen instructions for clearing the error which includes clearing the Ballot Transport Path Selecting Scan More will also provide on screen steps for rescanning the stack of ballots for the Current Batch 1009715 Report Printer Out Of Paper Occurs when the Report Printer runs out of paper The control panel on the Re...

Страница 174: ... Not Detected X Occurs when the Scanner attempts to access the Log Printer and the Printer s USB cable has been disconnected from the Scanner An OK popup screen indicates that the Printer cannot be accessed or has run out of paper This temporarily stops scanning but does not result in a system halt which requires the DS850 to be rebooted Select OK to dismiss the popup and make sure the Printer s U...

Страница 175: ...ed or the outlet itself may be bad If necessary switch to a good powered wall outlet If AC power cannot be restored eventually a forced shutdown of the Scanner will occur If a forced shutdown does occur notify an appropriate election official 1009720 Light Barrier 02 Blocked X Prior to scanning if the hinged upper camera housing is partially or fully opened one or more of these numbered Light Barr...

Страница 176: ...e ballot scanning starts 1009722 Light Barrier 04 Blocked X Prior to scanning if the hinged upper camera housing is partially or fully opened one or more of these numbered Light Barrier Blocked messages will appear along with the Safety Camera Open and or Light Barrier Camera Blocked messages on the initial Scan Ballots screen Each numbered light barrier represents a different transmitter receptor...

Страница 177: ...e ballot scanning starts 1009724 Light Barrier 06 Blocked X Prior to scanning if the hinged upper camera housing is partially or fully opened one or more of these numbered Light Barrier Blocked messages will appear along with the Safety Camera Open and or Light Barrier Camera Blocked messages on the initial Scan Ballots screen Each numbered light barrier represents a different transmitter receptor...

Страница 178: ...e ballot scanning starts 1009726 Light Barrier 08 Blocked X Prior to scanning if the hinged upper camera housing is partially or fully opened one or more of these numbered Light Barrier Blocked messages will appear along with the Safety Camera Open and or Light Barrier Camera Blocked messages on the initial Scan Ballots screen Each numbered light barrier represents a different transmitter receptor...

Страница 179: ...e ballot scanning starts 1009728 Light Barrier 10 Blocked X Prior to scanning if the hinged upper camera housing is partially or fully opened one or more of these numbered Light Barrier Blocked messages will appear along with the Safety Camera Open and or Light Barrier Camera Blocked messages on the initial Scan Ballots screen Each numbered light barrier represents a different transmitter receptor...

Страница 180: ...t button a Clear Transport Path process will automatically occur before ballot scanning starts 1009730 Light Barrier Camera Blocked X Prior to scanning if the hinged upper camera housing is partially or fully opened this message one or more numbered Light Barrier Blocked messages and the Safety Camera Open messages may appear on the initial Scan Ballots screen Close the upper camera housing If bal...

Страница 181: ...cess terminated X X This message appears if the System s process of logging messages suddenly stops Write down the error message and notify an appropriate election official If possible shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists contact an ES S Customer Service Representative for assistance 1009751 Unable to determine filesize fo...

Страница 182: ...dware menu screen If the problem persists contact an ES S Customer Service Representative for assistance 1018202 ABNORMAL SHUTDOWN Possible Interrupted Process X X X This message appears upon power on start up of the DS850 when the System detects that the previous shutdown was not a normal user controlled shutdown Which means something other than the user pressing the Shutdown button happened when...

Страница 183: ...e It forces a machine shutdown which may or may not include a displayed shutdown screen If a shutdown screen does appear write down the displayed error message before pressing the Shutdown button Notify an appropriate election official Shutdown and then turn off the Scanner Wait 30 seconds and then turn the Scanner back on If the problem persists contact an ES S Customer Service Representative for...

Страница 184: ... ballot to the Top Out stack Bin identifying it as unknown 7003003 Contest data missing X When a ballot is scanned this error is logged if required contest data is missing from the ballot The Scanner should divert such a ballot to the Top Out stack Bin identifying it as unknown 7003004 Election data missing X When a ballot is scanned this error is logged if required election data is missing from t...

Страница 185: ... 7003012 Ballot image data missing X X When the Export Files process cannot locate expected ballot image data on the Scanner this error occurs Select Export Files again If this error keeps recurring contact an ES S Customer Service Representative for assistance 7003013 Business data missing X X When one of the export processes e g Export Results selected from the Results menu screen cannot locate ...

Страница 186: ...a This displays an OK error popup screen Write down the popup s error message and notify an appropriate election official Select OK to dismiss the popup Try the same Clear operation again If the error occurs again contact an ES S Customer Service Representative for assistance 7003019 Could not clear election X X When Clear and Initialize is selected from the Setup screen this error occurs if the s...

Страница 187: ...ncel error popup screen with the same basic text as the error message above There are three options 1 Reinsert the ES S Memory Device 2 Insert a different ES S Memory Device or 3 Select Cancel to abort the function 7003067 Ballot layout data missing X When a ballot is scanned this error is logged if required ballot layout data is missing from the ballot The Scanner should divert such a ballot to t...

Страница 188: ...ice Allow the Scanner to detect the inserted replacement device as indicated by a temporary popup screen then attempt the Clear and Initialize process again If you do not have a valid ES S EQC Media Device contact an appropriate Election Official They in turn may need to contact an ES S Customer Service Representative for assistance 7101012 EQC data invalid or missing X X This error occurs if the ...

Страница 189: ...evice Allow the Scanner to detect the inserted replacement device as indicated by a temporary popup screen then attempt the Clear and Initialize or Load Election process again If you do not have the proper valid ES S Media Device for the desired process contact an appropriate Election Official They in turn may need to contact an ES S Customer Service Representative for assistance System Messages N...

Страница 190: ... February 26 2014 Chapter 11 Menu Structure This chapter contains illustrations showing the Scanning Election Reports System and Hardware menus and the screens that can be accessed from each of those menus The boxes for screens that are not currently available are shaded Scanning Menu ...

Страница 191: ...Chapter 11 Menu Structure 185 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 Election menu ...

Страница 192: ...Chapter 11 Menu Structure 186 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 Reports menu ...

Страница 193: ...Chapter 11 Menu Structure 187 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 System menu ...

Страница 194: ...Chapter 11 Menu Structure 188 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 Hardware menu ...

Страница 195: ...an error type it will display instructions for correcting the error Carefully follow the displayed instructions Loss of Power To the Facility In the event that the power to the facility is lost the UPS will repeat a series of 4 beeps and will provide battery power long enough for you to finish scanning the current batch of ballots save or delete the batch and perform a controlled shutdown If you d...

Страница 196: ...Reports screen images Updated Export Current description EVS 5 2 0 0 All Made all footers consistent EVS 5 2 0 0 Chapter 6 Election Day Tasks Text edit should to will EVS 5 2 0 0 Chapter 5 Pre Election Day Tasks Updated all Configuration Menu screen images and updated second Ballot Images screen EVS 5 2 0 0 Chapter 8 Reports Added section on Ballet Style Counts Report EVS 5 2 0 0 DS850 2 10 Docume...

Страница 197: ...g Service 18 Date and Time Setting 66 Digital Readings Report 41 Display Ballot 40 Diverters 37 DS850 Election Workflow 47 DS850 Network 133 E Election Day Tasks 90 Election Definition 3 Loading 63 Election Menu 23 Election menu 185 Election Security 3 Election Tasks 46 Export Log 38 Exporting Data 103 Archive Data 110 Export Audit Log 113 Export Files 107 Export Results 104 F Facilities Furnishin...

Страница 198: ...zing 61 Configuring 71 Loading the Election Definition 63 Maintenance 120 Shutting Down and Powering Off 119 Starting 57 Unlocking 45 Scanning 91 Scanning Menu 22 Scanning the Ballots 91 Screen Calibration 30 Screen Tilt adjusting 8 Select a Precinct 58 Sensor Status 36 Servicing 18 Setting the Date and Time 26 66 Setting Up the Dot Matrix Printer 54 Setting up the Laser Printer 55 Singular Label ...

Страница 199: ...Index 193 EVS5200_DOC_SOP_DS850 Software Version 2 10 Published February 26 2014 ...

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