Here are some examples of error codes:
Alternating screens: pressure equalization, please wait.
A QR code is displayed in error message screens. By scanning this code with a mobile phone with
the option of reading QR codes, the user will be redirected to a website containing recommendations
on the possibility of eliminating the error.
10. Complaints procedure
In order to report a problem with the device, complete the complaint form on the manufacturer's website
www.enbio.com or contact the hotline. In the event of transport damage, a claim should be sent along with
a bill of lading and a purchase document as well as photos documenting the damage.
If you have any questions, please contact us by e-mail at: [email protected]
WARNING! The complaint process will be started when the service department receives a
correctly completed complaint application.
When returning the device for service, clean the chamber and the tray of the device, carry out the
decontamination process and secure it properly during transport. The device should preferably be
returned in its original packaging. In the absence of appropriate packaging, please contact the service or
supplier.
If you need to transport the device:
• Disconnect the demineralized water and condensate hoses
• Allow the working chamber to cool.
• Use original or suitable packaging with protective inserts
Damage caused during transport to the service due to improper protection of the device is the
responsibility of the sender.
11. Warranty conditions
Enbio S / Enbio PRO sterilizers are covered by a standard 12- or 24-month warranty.
Please contact the supplier for details.
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