13
GB
Troubleshooting
5
Troubleshooting
Before contacting your authorised Royal dealer, service partner or appliance market, first check if you can solve the problem on your own by proceeding
according to the following‚table.
5.1
Accessories/Spare Parts
Ordering address:
Z
page 40, „International
Service“
.
5.2
Disposal
The filters used are made from environment-
friendly materials and can de disposed of with
your domestic trash.
When the appliance has reached the
end of its usefulness, especially if
dysfunctions recur, disable the appli-
ance by pulling the mains plug out of
the socket and cutting off the power
cord. Dispose of the appliance in compliance
with environmental protection laws of your
country. Electrical waste may not de disposed
of together with household waste. Refer to your
local authorities or to your dealer for advice on
recycling.
6
Warranty
6.1
Conditions of warranty
We grant the legally required warranty of 24
months from the date of purchase for the
appliance distributed by us.
Within this peri-
od we will either repair or replace the appliance
or accessory (damages to accessories do not
automatically cause a replacement of the com-
plete appliance) all defects due to manufactur-
ing or materials at no cost. Damages due to
inappropriate use (operation on wrong voltage
or type of current, connecting to unsuitable
power supplies, breakage, etc.) are exempt
from warranty, as are normal wear and minor
defects that only negligibly influence the appli-
ance's serviceability. Intrusions by unauthor-
ised parties and the use of spare parts not
supplied by Royal
Appliance invalidate the war-
ranty. Consumable parts are not included in the
warranty and must be paid for! The warranty is
only valid if the date of purchase has been ac-
knowledged by the dealer's stamp and signa-
ture on the warranty card or if a copy of the
invoice is included with sent-in appliance. War-
ranty services do not cause an extension of the
warranty period, nor do they constitute a new
warranty!
6.2
In case of a warranty claim
Send us the appliance with empty dust contain-
er and a short description of the fault in printed
letters. Head your letter "warranty claim". Send
it to the following address, including the warran-
ty card or a copy of the invoice or purchase slip:
For service contact information
Z
page 40,
„International Service“
WARNING:
Danger of injury! Never use a defective appliance. Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Z
chapter 2.3, „Switching off“
.
Problem
Possible cause
Solution
The appliance will not start
Mains plug is not connected
Insert the plug into a mains socket and switch on the appliance.
Z
chapter 2.2, „Vacuum cleaning“
.
Socket does not carry current.
Test the vacuum cleaner on another socket that you are sure is car-
rying current.
The power cord is damaged.
Have the power cord replaced by the Royal Appliance Customer
Service, address
Z
page 40, „International Service“
.
The vacuum cleaner sudden-
ly stops.
The overheating protection has tripped, possibly due
to blocked suction channels, or similar.
Switch off the vacuum cleaner and pull the plug from the mains sock-
et. Eliminate the cause of overheating (e.g. blocked suction channels,
etc.). Wait for about 45 minutes. After the appliance has cooled off,
you may switch it on again.
Cleaning is unsatisfactory in
spite of the appliance work-
ing correctly.
The bypass vent (Fig. 7/12) is open.
Close the bypass (Fig. 7/B) vent
The dust container is full.
Empty/clean the dust container.
Z
chapter 3.3, „Emptying the dust
container“
.
Nozzle, telescopic tube or suction hose are clogged. Remove the obstacle. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
The filter is dirty.
Change/clean the respective filter
Z
chapter 4.2, „Cleaning the dual
motor protection filter and the coarse dirt sieve“
or
Z
chapter 4.3,
„Cleaning the exhaust filter“
.
The nozzle you are using does not suit the flooring. Change the nozzle
Z
chapter 2.2, „Vacuum cleaning“
.
The "carpet/hard floor" selector (Fig. 6) is in the
wrong position for the particular type of floor.
Set the "carpet/hard floor" selector to the correct position for the type
of floor, (Fig. 6).
The appliance's running-
sound is unusually loud
Sucked-in objects are obstructing the air stream.
Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
NOTE:
If you could not solve the problem following the procedures in the above table, contact the Royal Appliance customer service (
Z
page 40, „International
Service“
).
Item
number
Description
2710001
3-piece filter set:
2-part dual motor protection filter
(1 laminar filter e
1 foam plastic filter element) and
1 exhaust filter
M203-4
Parquet brush (Fig. 1/34)
M208-8
Turbo brush (Fig. 1/35)
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