Troubleshooting
59
A solid blue screen appears
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
Other software problems
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
—
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software
documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
ACK
UP
YOUR
FILES
IMMEDIATELY
U
SE
A
VIRUS
-
SCANNING
PROGRAM
TO
CHECK
THE
HARD
DRIVE
,
FLOPPY
DISKS
, C D
S
,
OR
D V D
S
S
AVE
AND
CLOSE
ANY
OPEN
FILES
OR
PROGRAMS
AND
SHUT
DOWN
YOUR
COMPUTER
THROUGH
THE
S
TART
MENU
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
I
F
YOU
RECEIVE
AN
INSUFFICIENT
MEMORY
MESSAGE
—
• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary, install additional memory (see
"Installing Memory" on page 92).
• Reseat the memory modules (see "Memory" on page 90) to ensure that your computer is successfully communicating
with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 72).
I
F
YOU
EXPERIENCE
OTHER
MEMORY
PROBLEMS
—
• Reseat the memory modules (see "Memory" on page 90) to ensure that your computer is successfully communicating
with the memory.
• Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 92).
• Ensure that the memory you are using is supported by your computer. For more information about the type of
memory supported by your computer, see "Memory" on page 163.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 72).
Содержание XPS 720
Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell XPS 720 Owner s Manual Model DCDO ...
Страница 48: ...48 Setting Up and Using Your Computer ...
Страница 50: ...50 Optimizing for Greater Performance ...
Страница 52: ...52 Dell QuickSet ...
Страница 84: ...84 Troubleshooting ...
Страница 162: ...162 Removing and Installing Parts ...
Страница 220: ...20 Index 220 Index ...